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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
Such a great resort!
We had such a wonderful time! The room was so nice with a balcony. The staff was super friendly. The buffets were just ok but the other restaurants were wonderful! We especially liked Bella Cucina, the Italian restaurant. There is a shuttle that comes every 5-10 minutes and takes you around the resorts including the Royalton which has the beachfront. Many bars all around the resorts. We had a massage at the Spa which was great! Would definitely book this resort again! Shout out to Joel who took us all around the resort and was always helpful!
This hotel was very clean. Bedrooms of a very good size and all facilities available. Staff were excellent nothing was to much trouble. The food choices were unbelievable something for everyone. The slides were awesome as well. Would definitely go again.
The facility is clean with lots to do. Staff is friendly and happy. Lots of choices at the buffet. Because the resort is newer, everything is bright and modern. I like the idea of bracelets in stead of swipe cards. My only complaints would be that check inn takes too long, the venders selling stuff are too aggressive, and in the mornings the staff is too noisy (like every day from 7am on). I was traveling alone with a toddler so I was last off my bus and last to check in, so by the time I checked in it was over an hour. It was disappointing that my 3.5 year (he is potty-trained) and he couldn't stay at the kids club.
really great for families
we loved the resort, specifically for our children, ages 3 & 6. they always had fun things to do. the kids club was awesome, Santos, Hokenda, Lovy & Estefani were so so great with our children. the food wasnt fantastic but it was ok. we did sign up for the diamond club as well, having waiter service on the beach was phenomenal! (even tho the beach was at the other resort, it was worth it) i will say that with diamond club, i was expecting to be able to eat at the royalton restaurants too but that wasnt allowed so that sucked. there is a trolly that takes you through the resort too. that was helpful with little ones.
Our Memories are Grand!
Absolutely LOVED this resort!!! Would go back in a heartbeat!! We felt like royalty, while enjoying the Caribbean culture! Couldn't ask for more. The expeditions offered were all so tempting, however decided on a few, such as the Jeep Expedition (by far my favourite), the Dolphin, the parasailing and catamaran!!