TripAdvisor traveler ratingbased on 103 reviews
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TripAdvisor traveler rating103 reviews
Nice hotel poor service
I had to stay near the Nashville airport the night before my flight so I decided to pick a Best Western property, This is a nice new hotel with modern decor. Rooms are nice as well as the bed and pillows. It unfortunate that the staff i dealt with had a poor attitude and seemed annoyed that I was interrupting him watching videos online. I pointed out a water spill and the guy threw some attitude at me after I almost slipped. Sad!
LOVED THIS PLACE!
I stayed there right before COVID19 kicked in and everyone had to go home, so to speak. Luckily I got in and out in time. This hotel is brand new, great shape, super space and very clean. Loved the buffet, tho I’m sure that will change going forward. Great rooms with wooden floors, spacious bathroom and very comfortable bed. ONLY drawback was the pillows. TOO STUFFED. Actually had to use a few towels folded over for “pillows” the final two nights. Great work space and location is convenient especially if you know the back roads. Will stay again... when I’m able.
Staff gets an A+
I’ll preface this review by saying we haven’t stayed yet. We were due to stay this weekend and had to cancel due to new restrictions from my husbands job regarding travel. The desk staff that answered the phone was incredibly friendly and helpful. When she wasn’t able to move my date due to the type of booking, she advised me the time to call back and speak to a manager. The manager (so sorry I forgot your name!) was very helpful and allowed us to reschedule at a later date. We’re looking forward to staying there in the future!
I’m giving a 5 star review even though I had a few minor issues. I’ll start with my issues. The front desk employee, any time we interacted with her, was too busy on her phone- including check in. One time she was sitting in the dining area away from the front desk & we had to wait for her to get off her phone & walk over to us. She acted inconvenienced by us which in turn annoyed me. The last issue I had was I asked for the top floor and got the 2nd floor. The reason for this was to avoid the exact issue we had, noisy people above us & the hotel wasn’t even that busy the night we stayed. I called the front desk to complain and the result? The people above us became louder out of spite I’m assuming. Intentionally stomping as loud as they could for at least an hour. I didn’t even bother calling the front desk again. It was pointless. The reason for my 5 star review is this hotel is beautiful & has a lot of potential if the staff steps their game up. The rooms are huge and spacious. The bathroom gorgeous & also huge! The rooms were so clean & beautifully decorated! The beds so comfortable & six pillows on each bed! That may seem excessive to some but I love me some big soft pillows! Once the people upstairs quieted- it was a very peaceful and comfortable stay. We loved the hotel overall- our issues were with people. Great location too! Not a long drive to downtown to experience some nightlife & great food! Great city! Was our first visit! I would definitely stay here again & hope to some day.
Great new location near Airport
I stayed here with my father for one night prior to flying out of the Nashville Airport. It is a clean, new hotel with spacious modern rooms. Free parking and breakfast, and great the proximity to the airport. Great, easy check in and out experiences with friendly staff. Even with a room by the elevator, noise was not an issue. We would definitely stay here again!