TripAdvisor traveler ratingbased on 4185 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4185 reviews
Destination Wedding Guest (w/child)
I traveled for a destination wedding w/my 5 year old in late Jan early Feb 2020. The staff at every location on campus was EXCELLENT! They are all SO friendly especially Jesus (concierge). The customer service was beyond my expectations. The hotel was quiet for the time of year that we went. The pool water was cold (not their fault) and I think that was because the weather wasn't that hot during our trip; not complaining about that. It made the off-site excursions more enjoyable (not being so hot). Booking trips off-campus was easy. Room service was prompt and delicious. Housekeeping services were good. The only "complaints" that I had were 1) the A/C unit or ventilation in our room was not great. Our room remained damp during the trip and when we came home, all of our belongings had an almost mildew smell to them. It took a couple of washes to get that smell out. I forgot my room number, but I know we were in Building 19... 2) the swim up pool/bar service. There were not NEARLY enough servers/staff manning that bar during the day!! The bar service covered poolside guests and guests at the nearby beach. There was (typically) only 2 "runners" and ONLY ONE bar tender making the drinks. No way. Gotta get more folks behind that bar!.. 3) that Asian restaurant was awful. The service/staff was wonderful, but the actual food was terrible. We had a party of 4 and every one of us was disappointed with our dish (we all got something different). The bright spot (food-wise) is definitely the Market (FABULOUS buffets!) and the Mediterranean restaurant. The food and service staff at both were EXCELLENT. I like to try new resorts for travel, but I really would like to go back there for vacation again. The people working there make the experience so wonderful; even my 5YO loved it and didn't want to leave.
Wonderful family holiday
We have visited several Karisma resorts for some time now and it’s never a disappointment. Amazing service and food! Our girls enjoyed the kids club, which was perfect for us to have some quality alone time in the adult only El Dorado hotels in the same property and enjoy some of the restaurants during the stay. We look forward to return back and bring more family members over
Our home away from home!
We recently stayed at Generations again, which we consider our home away from home. Although we don’t travel with any children, we still choose to stay here because of the incredible staff. Mariana Montes is the manager and an excellent leader. She consistently checked in with us to see if there was anything we needed. We consider so many of the staff to now be very close friends of ours. To begin with, we had phenomenal butlers. Our primary butlers were Israel, Imelda, Jesus and María José, but Abril, Luiz and Melissa also stepped in to help us when needed. I can’t say enough good things about these wonderful people. We also absolutely love the entertainment staff starting with their leader, Myruiel. We had so much fun interacting with Jimmy, Sofia and Natalia. We enjoyed our various meals at the different restaurants and the impeccable service provided by Rocha, David, Carlos, and Esther at both Palms and Chef’s Market. We were always greeted with great smiles and hand sanitizer by the hostesses Lizbeth and Teresita. We had two dinners at the Wine Kitchen with scrumptious food prepared by Chef Daniel and served by Baldo. The hostess, Fernanda, made sure we had everything we needed. By the pool and at the beach we received outstanding drink service from Marisol, Rosaura, Ana and Alexis. Guillen helped me find shady places to sit. We so appreciate the live music played by Cygnus both at Generations during the day and at Guacamayas at night. JuanRas was also an excellent entertainer playing at both locations also. We went to the El Dorado side every day to have smoothies prepared by Juan and Andrea at the Health Bar with Lorena always making sure we had napkins or anything else we needed. We are so grateful for Edgar and Fabiola, sommeliers extraordinaire, who did the wine tasting with us twice a week. We also had delicious dinners prepared by Chef David and served by Jose at Da’Italia Casitas. Our dinner was also excellent at Santa Fe, prepared by Chef Milton and served by Jaime. We enjoyed the members gala at Fuentes served to us by Carlos. It was nice to also be acknowledged by our former waiters Jesus and Norberto, hostess Jackie and sommelier Piet. Generations is truly a fabulous place to stay whether you have children or not. The grounds are beautiful and the staff is the best ever!
Great service from manager Leo
He is young but has a very bright future in his career. We are an older couple and we had several issues. He resolved all of them immediately. He is very punctual with excellent English skills and a very good listener. His attention to details made our vacation much better. Also I enjoyed water airobics class at the Generations very much!!! It's much more fun than at other resorts.
Very Nice Family Resort
We were two couples at a family resort, which influences our review somewhat. The facility was clean and well-maintained. The pool was beautiful (but only a few feet deep and the water was cool despite being in Mexico). There were five restaurants, which might be limiting for a family (adults can use the adults-only restaurants at the neighboring resorts). The service was excellent and the staff goes out of its way to make your stay a positive one.