TripAdvisor traveler ratingbased on 4236 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating4236 reviews
Short Stay 9/2 - 9/7 2020
First off, COVID precautions were thought out and practical throughout the Cancun Airport and Resort. We had a great stay. We were surprised when we arrived and Alexis from Lomas (who had assisted us the prior month) had noted for his co-worker our arrival. Alexis said he would take care of us and he made sure our transport went without a hitch. It was a nice touch to have someone navigate through the new travel requirements. The resort was clean, the beach had light seaweed and was pickup up each day. We had great service from our Butlers and Member Services. With Occupancy being down, and COVID concerns, children's activities were limited, but still took place outside. The grandkids had a great time. The restaurants were limited due to COVID. Food selection got kind of old, but we asked and they made pretty much anything we requested. Jade seemed to have a step down in the quality of food, but everything else was very good as usual. Our Butlers took great care of us. We look forward to returning again next year and have already booked our rooms.
We had an amazing time! The staff was so accommodating and Helpful! Especially Esther and Jesus! They went above and beyond at every turn. We will be back! We were there for the Mexican Independence Day fiesta!! The food was out of this world :)
Love this family resort!
Great family resort. Our kids lived every minute of it! We had awesome swim up suites on first floor. Everything during the Pandemic was handled better than expected! Everyone at resort is so nice and helpful. We will be coming back for sure!
As usual, great el Dorado week
Part of three Eldorado hotels connected, each with its own beauty. This place is great just for kids as well as adults. Kids are entertained so adults aren't bothered much. Gigantic pool under rooms. Beach is a few steps from pools. Palapas with curtains on beach are a bit hot, not much shade due to lack of trees above them. Sun sets behind building so beach Palapas get shade from building late afternoon. There are 2-3 Palapas next to pool under trees get more shade during day. They get sunny from around 1 pm Employees go out their way to please you, in restaurants, in bars or just about anywhere.. Many restaurants next to center of property and many more in the properties connected (walk or golf carts) Please tip bartenders,I did $1-2 per drink, restaurant waiter, I did $5 per meal for two, golf car drivers, I do $3 per ride. Housekeeper I do $5 a day per room. You don't pay for food or drinks. Please show youe appreciation. These people work their heart out soooo happily. It comes from their heart not because they expect anything for return. Now they wear mask and plastic shield over their face and they still smile and talk with excitement. They great you with Hola 100 yards ahead. I travel around the world, I never see people with this positive attitude anywhere.
My wife, 2 sons aged 6 and 9, and I spent 9 days here. This was our second visit and again exceeded our expectations. I can’t say enough about the fabulous staff, the incredible food and the level of service we received. A big shout out to our butlers Nick and April, our bartender Ivan, Jose for his insane beach workouts and Jimmy for entertaining everyone. It’s safe to travel so don’t delay. Viva Mexico.