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3170 reviews
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Mar 23, 2025One star too many.
Unless (!) a hotel is at full capacity, why would/should a surly front desk employee assign the smallest and loudest room to tired travelers? It doesn't take a rocket scientist to deduce that a client staying at an airport hotel and checking in at 11 pm has had a long day of travel and would appreciate a room that would/should offer a decent night's sleep. We were too tired to complain and, frankly, I didn't want to deal with this person again. There is no excuse for this employee's ("It's been a long day") attitude. News flash: we had a long day, too (13+ hours of travel including an hour sitting on the tarmac after landing). At $300 a night, it is far from the least expensive option in the area. Travelers, shop elsewhere! There are a lot of choices out there and this is one "Honors" program/app I'll be deleting. P.S. There were crumbs on the nightstand.
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Mar 16, 2025Pluses and Minuses
I like to look at the positives and am rather reluctant to criticise. But sometimes it is called for. The shuttle van drivers here are teriffic; we have had very cheerful and skillful waitresses in the restraurant at night, the rooms are sparkling clean, with excellent lighting in the bathroom and the proximity to the airport, and particularly the rental car building are all worthy. But the hotel and rooms seem tired and generic. Prices have skyrocketed and there are plenty of visible signs of cost cutting. Thin staff at the front desk, mediocre food in the restaurant, a breakfast buffet with some good items and plenty of products from obscure amd low cost brands, ex. cream cheese and preserves (Sysco at work). I know there will be a form response from the manager. But waiting 8 minutes on the phone, some 21 hours into our day, to confirm where the shuttle is to pick us up is not representative of a four star hotel. Then we watched a van disappear while we were trying to meet it, resulting in another call to the front desk. In fairness to them, another van did arrive in a few minutes. State and local taxes are beyond your control. and hotel room prices can very almost daily from a combination of supply and demand . But there is also an element of what the traffic will bare Your hotel is just not worth $400+ a night. That comes from someone who spends close to 120 nights away from home every year.
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Mar 06, 2025
No empathy for bereavement
This was a really sad experience. Because my flight got delayed to the next day, something beyond my control, and I used the Digital Check in, the hotel refused to refund me. This was a bereavement stay. There was no empathy from the staff. It was disheartening.
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Feb 25, 2025good night's rest and super shuttle to the airport -Thank you
Tiny rooms, super welcome and recognition as a diamond member always a plus. Thank heavens for the shuttle from the airport to the hotel that was a nice plus. The room itself is tiny yet provided a good night's rest and proximity to the airport Is always a plus. Early morning flight and shuttle to the airport. Our driver was funny as I recall and timely. Would return if in the area!
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Feb 14, 2025
Review from the Lobby - how to "reward" an Hilton Honors member
Don't expect anything for Gold status. Arrived at 11am, hoping to drop my bags in the room and freshen up before heading out on a tour to Boston for the day. Were there rooms available? Yes plenty. ........For $75 for early check-in -- even for a Gold Hilton Honors member. Look, if there were no rooms, it's not reasonable for customers to expect a room early ... that's not an reasonable ask. But if rooms are available, why not reward your loyal Hilton members? Yes, of course, they will hold the bags (and hopefully nothing will get stolen). That's not the point. The hotel is empty, there are rooms available, and your customer is Hilton preferred. The front desk wouldn't even start the check-in process ... so now I need to check in at 11pm tonight when my tour ends (hopefully without a line at the front desk) So the manager will respond with something to this review with something about "wanting to give good service" and "sorry you were disappointed" and "not a typical experience" as he has on many other reviews. I'd just suggest changing your practices .. because instead of a good review you have a Hilton loyalist sitting in the lobby of your hotel killing the hour by writing this review instead.