TripAdvisor traveler ratingbased on 3839 reviews
Two distinct experiences in beachside luxury, all within one award-winning resort – this is the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity,
each offering a unique experience in Mexican hospitality.
Escape to pure tranquility at the Palms, El Dorado Seaside Suites’ original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations.
Or choose to spend your stay in the excitement of Infinity, the resort’s latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor.
The resort offers endless opportunities for both relaxation and adventure. Explore the crystal-clear waters of one of the most beautiful beaches in the world, a wide array of incredible new restaurants and bars, one of the largest spas in the Riviera Maya, and an expansive open-air Sky Terrace for weddings and private events. Let yourself be pampered in ultimate bliss as our personal concierge, beach butlers, and pool butlers take care of your every request. Escape just minutes away to discover the Mayan ruins and natural wonders of Tulum and Playa del Carmen. Experience for yourself why El Dorado Seaside Suites is a AAA Four Diamond award-winning experience in beachfront luxury, holding Condé Nast Traveler’s title of Top 30 Best Resorts in Cancun & the Yucatan.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3839 reviews
Exactly what we wanted!
El Dorado Seaside Suites is literally the best! I was hesitant to travel out of country during a pandemic, but I was over the top impressed with how the staff handled the space and their own personal safety procedures. The occupancy was definitely limited and guests had plenty of room to be among other guests or with space in between. Myself, brother, and partner all felt extremely comfortable being at the resort. We booked honeymoon suites because.... why not?! The rooms were great and the additional perks were something I was definitely looking forward to! Massages, romantic dinners, and breakfast in bed. HECK YES PLEASE. The food was great! I was literally stuffed everyday because I didn’t want to miss out on a single thing! High marks for every restaurant. Literally, go try them ALL. We were at the resort in celebration of Mexico’s Independence Day and it was SO AWESOME. Everyone worked so hard to put together an extremely special evening. Dancing, singing, and shops & games was a lot of fun and it felt very special to be a part of this celebration. I felt honored to be welcomed into this space. Also, the El Dorado Mariachi band was amazing! (Special shout-out to the violinist that was visibly having the most fun and the beautiful voice of the young woman leading the pack!) The staff made this resort extra special and everyone was so attentive. - JUAN & GABO heading off events at the resort. Very nice and a fun pairing! They definitely kept things lively for the guests. - LORENZO & ALEXIS were excellent servers throughout our trip! - RAUL at the swim up bar in the pool kept. the. drinks. FLOWING! - MARICELA was our concierge and was so nice and helpful as we navigated our stay. - FRANCISCO with shuttle transportation made a point to be extremely helpful and kind! - KAREN was my masseuse and hand me walking away feeling beyond relaxed. Thank you for such an exceptional experience and for providing a safe and fun environment to rejuvenate! I would highly recommend this resort to EVERYONE! **PS. Is there a way to get to the pool other than going through Driftwood??
We just returned from a week long stay at the Seaside Suites for our anniversary and all I can say is WOW! It honestly exceeded our expectations! First, all of the food was delicious - although some restaurants were closed there were still plenty of options. Second, the entire staff was so helpful and welcoming! “Sexy Juan” at the pool bar kept things so fun with music trivia and Lauren our concierge was so helpful with our dinner reservations and questions. Thank you to the entire staff at Seaside for making our stay so enjoyable - we already can’t wait to come back!
This was an amazing vacation. Everyone at the Eldorado Seaside were fabulous. They were very attentive to your needs and wants. The property was very well maintained. It was nice to have a normal week for once. Thank you for this trip....
We Are So Ready For More!
Ok, I'm really not a resort gal. Well obviously I have been at the wrong resorts because this changed my mind completely! My two requirements for our 20 year anniversary were an ocean view and a swim out room. NOT easy to get other places because most swim ups are 1st floor. Not here! Every room is a swim out. You cannot lose. What I did not expect was how fantastic the vast majority of the food would be or how incredible the staff would be! Honestly, I would like to name check but EVERYONE was great--Shout out to Lauren our personal concierge and Alix over at the beach BBQ and the entire room service staff that kept me in ice buckets for days (i use a ton of ice) SO great. SO great. It was so hard to leave Top to bottom fantastic. Brava!!
The El Dorado had beautiful views, a nice room and excellent food. The staff was so welcoming and took great care of us! We loved the swim out pool and the balcony with ocean views. Bar service at the beach was excellent. Lizbeth took amazing care of us!