TripAdvisor traveler ratingbased on 3648 reviews
Two distinct experiences in beachside luxury, all within one award-winning resort – this is the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity,
each offering a unique experience in Mexican hospitality.
Escape to pure tranquility at the Palms, El Dorado Seaside Suites’ original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations.
Or choose to spend your stay in the excitement of Infinity, the resort’s latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor.
The resort offers endless opportunities for both relaxation and adventure. Explore the crystal-clear waters of one of the most beautiful beaches in the world, a wide array of incredible new restaurants and bars, one of the largest spas in the Riviera Maya, and an expansive open-air Sky Terrace for weddings and private events. Let yourself be pampered in ultimate bliss as our personal concierge, beach butlers, and pool butlers take care of your every request. Escape just minutes away to discover the Mayan ruins and natural wonders of Tulum and Playa del Carmen. Experience for yourself why El Dorado Seaside Suites is a AAA Four Diamond award-winning experience in beachfront luxury, holding Condé Nast Traveler’s title of Top 30 Best Resorts in Cancun & the Yucatan.
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating3648 reviews
A Lockdown Love Letter
We have been to the Sensimar (now Tui Blue) side of this slice of paradise twice, and we’re planning in returning for a third time this year. As I sit in my Garden in the sun, I’m thinking of El Dorado. The beautiful sparsely populated beaches, the soft lap of water on the sand, and the wonderful staff delivering cocktails (and sometimes snacks!) to my Bali bed. The second time we went it was very seaweedy on the beach, and the staff worked tirelessly in the heat to try to clear it. This didn’t hamper our enjoyment (despite me being a definite ‘beach over pool’ person!). We met wonderful staff who looked after us so well, and made us feel like we were ‘home’ remembering us from our first visit. EVERY member of staff made us feel like VIP guests. The main downside of this location is that we’ve really struggled to find anywhere comparable at the same price point providing the same level of facilities and service, and I think about it EVERY DAY!! There were other small things, like the seaweed on our second visit, but don’t let this put you off! There are sometimes areas which can be a bit smelly, but it’s nothing you wouldn’t expect given the heat. We went on a day trip to Sian Kaan, with Lomas Travel and had the best day of my actual life. We saw wild dolphins, manatees and turtles, and snorkelled on a coral reef, a dream come true for me. The food and hygiene was excellent. There were a couple of dishes which weren’t exactly to our taste, but 95% of it was outstanding. The rooms are spacious and well equipped, and if you have any problem your conceirge will sort it’s out for you pronto. We took advantage of the excellent facilities available on both sides of the resort, exploring all of the restaurants and bars we could. We’ll be back as soon as we can! And in the meantime, we’re dreaming of it!
Definitely 5 star experience
Due to recent changes in my life and I was looking for place to be able to relax and find inner piece. My friends were highly talking about this complex and even thou being reluctant as a first time single traveler, this was the best choice I have made. From the time entering this lovely resort I have never felt so safe and well taken care of. Staff were aware that I was by myself and kept checking on me to see if needed anything. Beautiful resort with different sides, amazing staff and service. Food is definitely a gourmet and no issues getting into any of the restaurants. Not sure why would someone would complain about this, but can say that definitely left this place several pounds heavier than arrived.
This holiday was surrounded by uncertainty about the coronavirus and worry about travel, but AM I EVER GLAD THAT WE WENT!! This was the most wonderful holiday and the staff is what made it for us! Despite the hotel running at lower capacity, the staff went above and beyond to ensure we had fun, were never wanting for anything, and I cannot wait to go back. A huge THANK YOU to Bernice, Juan, Gaby, David, Manuel, Azuel, Damian, Mina, Uvaldo, and Abraham for making this such a special vacation.
Another great holiday.Thanks to the great staff like Sergio our breakfast waiter couple of years in a row now.he is also some times our lunch waiter, he is always so kind and helpful nothing goes amiss when Sergio is at our service. Our butlers were very kind and helpful. Nothing went undone, for us this made the holiday so worth it . We will be back. Eldorado is an excellent place for our kind of holiday. Thanks to the wonderful staff.
Warm memories of a Wonderful Beach Resort
I’ve previously submitted a glowing review of this resort and am being asked to update it by Tripadvisor. Now it’s almost 4-months past and a cold rainy spring day in the Northeast and I smile thinking back to the fun we had...beach volleyball, yoga, spa, superb restaurants, drinks, beautiful grounds and a very happy and attentive staff. We’re likely to return for another visit - Karisma and Pestige Travelers always deliver exceptionally good experiences.