TripAdvisor traveler ratingbased on 6485 reviews
***Important Information For Our Guests***
Children under the age of 18 are not allowed on the property.
LocationRiviera Maya - Beach
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating6485 reviews
Honeymoon bliss and relaxation
We stayed 7 nights in one of the Palafito suite-overwater bungalow. The suite is beautifully designed, ours an even-numbered unit (ex: 1614) had a west-facing terrace, so we were shaded in the morning (with sun in the afternoon) and had a great view of the sunset. During your stay at the palafitos, guests are assigned to butlers--a team of two, one with a 7 am-3 pm shift (the day butler), and the other with a 3 pm-11 pm shift (the night butler). Our day butler, Alex, checked us in and then provided a nice tour of the room and amenities on-site, which gave a great overview of resort. The big selling point in our opinion is exclusive all-inclusive access to the Palafitos restaurant, which is right nearby the palafito suites. The food and the service here is extraordinary; some of best food we've ever had (and we both live in New York and often dine at some of very best restaurant in the cities). This was the only restaurant we ate at during our stay, as to eat elsewhere is, in our opinion, a waste of a meal (NOT because the other restaurants are bad, but the food at the palafito restaurant is certainly gourmet cruise, and a tier above anywhere else on the resort). We had great service throughout out many meals at the restaurant; servers Alexis, Miguel, Martiniano and Amado were excellent. Amado, particularly, was really attentive. The runners Jesus and Andres were so great. The other nice thing about the palafitos is that guest get an exclusive beach-front space with bali-beds and loungers with butler service. Daisy, the beach butler and Felipe, beach bartender are so attentive and helpful. Made relaxing at the beach even better! We'll definitely go back.
Excellent Experience - Extremely well taken care of at this resort
My wife and I just returned from six days/nights at the El Dorado Maroma by Karisma. It was a slightly belated anniversary celebration and we chose this resort from the El Dorado chain based on the intimacy of this specific resort and the beach. We were more than surprised by the resort and its staff. They exceeded our expectations. Not many times in my life have I been somewhere that all the employees were happy to be there. That included the gardeners to maids, chefs to waiters, spa employees to groundskeepers. You name it, they were smiling, said hello, and understood that your individual experience was the most important part of their jobs. The beach/entertainment staff were awesome. Big shout-out to Grisel, Omar, Alex, and Lairbag who were a blast to hang out with. They were always "on", engaging in getting guests to beach volleyball, water volleyball, contests, aerobics, yoga, etc. Definitely made the trip more engaging and fun. Manuel at the beach was extremely cool. He was always moving quickly, ready to take your order, remembered my wife and my name and had us laughing with his lively humor. We loved Oscar and Chepita at the Peruvian as well as Theresita as a host. Augustin was the master tequila taster/sommelier and was a pleasure to chat with if you get the opportunity. Rene, Raul, and Rigaberto as bartenders (We didn't visit all bars, so hopefully I don't hurt anyone's feelings by not mentioning them.).
My husband & had an absolute blast! We felt completely safe and taken care of the entirety of our stay. The staff knew us by name and seemed geuinely grateful to have us onsite. In the midst of a pandemic, traveling internationally is hard but the team at El Dorado Maroma ensured we remained healthy & happy. Each day there were activities and entertainment led by Omar, who was by far our favorite part of the trip. We hope to go back very soon and see the happy familiar faces as El Dorado Maroma.
What an experience! What a place!
The resort exceeded our expectations in everything: facilities, staff, service,location, food! We received the warmest welcome and feeling of exclusive experience from the moment we drove through the gate until the last minutes. Regarding safety and health measures, we felt that everything was clean and spotless,constantly sanitized and all staff were wearing face masks at all times ( which we know how hard it is in that heat working for hours). The staff made our time exceptional, from reception to our concierge Elizeth, our caring waiters Dory, Oscar, Javier, Bertin, also Isael who was very helpful with our luggage and checking in and out, Angelica was a great host at Lima Limon restaurant. There are many more working behind the scenes ( chefs, cleaners, facilities...) and they are all doing very hard work to deliver this experience! Keep up the great work! The territory of the hotel is well maintained even though it's in the middle of the jungle and mangrove, feels like it's well blended in that environment with all animals around. We want to be back already!
Wonderful place for our honeymoon
The resort is luxurious and has the concept of all Gurmet Inclusive. We stayed in a Private pool and Jacuzzi room. Me and my wife had an amazing time. But what really made our vacation wonderfull is the staff. Our waitress Dory, Oscar and Bertin. Also our concierge Elizeth. Were always smiling and taking care of us. The staff works really hard and they deliver an amazing experience. We will definitely come back. We can't wait