Hotel overview

Voted one of Conde Nast Traveler’s Top 100 Hotels, El Dorado Casitas Royale, by Karisma is a private enclave dedicated to providing an even higher level of luxury and personal attention. You’re free to enjoy all of the dazzling amenities, restaurants and activities of neighboring El Dorado Royale and Generations Riviera Maya, but guests of Casitas Royale gain exclusive access to their own private pools and swim-up bars, a host of concierge services, aromatherapy and pillow menus and so much more. This beachfront, adults-only resort has 14 pools, 15 gourmet restaurants, 17 bars, and 2 spas. At El Dorado Casitas Royale, a Spa Resort by Karisma you’ll also enjoy a mile of pristine beachfront, 24-hour room service, beach and pool butlers and some of the best-trained chefs, bartenders and servers in the world.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property information

Year Built: 2007
Floors: 3
Total rooms and suites: 205

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Important Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 7759 reviews
  • 5.0 star tripadvisor rating
    Excellent

    It’s an excellent place to visit, we lived our honeymoon and it was a dream, the dinner at the beach was a really nice experience, we hope to be there from our first anniversary to meet the new jojo,s bar

    May 22, 2020
  • 4.0 star tripadvisor rating
    Beautiful resort

    El Dorado Casitas is a beautiful resort. We enjoyed our 5-night stay and was impressed by the attentive staff. The grounds and facilities were immaculate and I mean CLEAN, really clean. We found the food to be very good but wouldn't call it "gourmet". We enjoyed dining at Funetes, Santa Fe, Health Bar, Spot and both D'Italias (Villas/Casitas) but wished we had skipped COCOTAL, La Cabana and Kampai. Service was definitely 5-stars throughout the resort.

    Apr 26, 2020
  • 5.0 star tripadvisor rating
    El Dorado Royale Casitas- Pure Heaven

    Spring break in 2019 was our third time at EDR, but the first staying in the Casitas section. This was a 50th birthday trip for my husband and I. The room was gorgeous, bed comfortable, and the outside shower was fun! We had our own little plunge pool right outside our room, but we loved the section 31 pool for meeting our neighbors and socializing. The food was delicious, as usual, including room service. The beach is just okay, but that is not our thing anyway. In the past, we went off site to snorkel. Nightly entertainment was great. Staff are so friendly, especially the bartenders. We always take a couple hundred in ones so we can tip easily for drinks and maid service. Highly recommend EDR Casitas! In fact, we have already booked to return for spring break in 2021.

    Apr 07, 2020
  • 5.0 star tripadvisor rating
    Never Disappoints!

    This was our third time at El Dorado, and second time at the Casitas. We love it so much that we became members last year! We have a couple that we met there the first time we were there 4yrs ago and since have become some of our closest friends! The week started with our arrival with Lomas who picked us up from the airport, then to meet up with Franco and Fabio who brought us champagne and made sure everything in our room in Casitas 3200 was everything we dreamed it could be! The outdoor shower and swim out pool from our room on the main level are our favorite parts of the room which is so beautiful! Our butlers Manuel and Alexis were AMAZING! Anything we could ever need, they made sure that we had it from reservations for dinner, massage appointments to after dinner shots left in our room at the end of the night. We had Kat and Gabby last year as our butlers and they took care of us this time even though they didn't have to! In the mornings we would get coffee, fruit and fresh warm pastries delivered to our room, then sit on our little patio and take in the sunrise. We did have to go and put books on our chairs around the pool or on a Bali bed, but it wasn't a big deal. The 32 pool bar tenders were fantastic also! Not only did Luis, Eduardo, and Jonathan make sure we were taken care of at the pool and on the beach with drinks, they would bring us little sandwiches before lunch and get our ice cream orders after lunch and bring it to us! We felt SO spoiled always! they make sure we were Our favorite breakfast place is Santa Fe. They have amazing breakfast burritos, mimosas and we LOVE Jose who was our server there and at the restaurant at the 32 pool. HIs energy was so positive and fun! At lunch we would eat at the 32 pool and Vicki is the cook there. Everything that she cooks is absolutely out of this world! The Palms restaurant is wonderful for lunch also! It is right on the beautiful turquoise water and we would have Gjarmo as our server who was wonderful also! We went to the members dinner at El Fuentes with a dinner show and a wine pairing dinner with entertainment that followed dinner! The food, the wine pairing and our server Carlos were out of this world! We had dinner at many of the restaurants, but our favorite experience was with Silvario at Di Italia. The food there was OK, but he made our experience there wonderful! My Husband and I had two couples massages each. One indoor in the spa with Rosa and Samuel and one in the morning outside at the sky beds! listening to the waves and getting a massage in the morning before it got to busy outside was such a relaxing experience! The beach and the water were mesmorising. They do have breakers to stop the waves from coming in and destroying the beaches, but you get used to them and color of the water becomes the focus! I cannot rave more about the service, the food, the rooms and the people that make the whole experience so memorable and magical!

    Apr 02, 2020
  • 5.0 star tripadvisor rating
    Perfect Resort for our Wedding

    My husband and I decided to do a destination wedding, and after searching many resorts we decided upon El Dorado Royale Casitas for the big day. We coordinated our room block through Pamela Gramling from Destination Weddings and she was a rockstar. She was extremely attentive and helped all our guests book their accommodations without any hiccups. On to the resort - the staff here is TOP NOTCH. Our wedding coordinator was Paulina Ortiz and she was so incredibly helpful with every step of the planning! When we arrived, we met our day-of on-site wedding team who were also fantastic! Jazmin Mary and Dorit were so attentive to every detail, and the wedding day ran so smoothly due in large part to this fantastic staff. Our ceremony was at Gazebo 55 on the El Dorado Royale side of the resort. We moved the reception to another beach location at El Dorado Royale called Funetes Gazebo. We had 60 guests at our wedding and it was the perfect size. We had all the rooms in Enclave 25 at Casitas reserved for our group. We were all able to come to our private pool and bar area since we had all the rooms booked by our party. Guests that booked on the El Dorado Royale side of the resort could come to our pool as well. As for restaurants, our favorites were Kampai (Asian and Sushi), D'Italia Villas (Italian), as well as JoJos (more casual outdoor restaurant with Caribbean style food - the Shrimp Ceviche is a must). All in all this was a five star experience at a five star resort.

    Apr 01, 2020