TripAdvisor traveler ratingbased on 7931 reviews
Voted one of Conde Nast Traveler’s Top 100 Hotels, El Dorado Casitas Royale, by Karisma is a private enclave dedicated to providing an even higher level of luxury and personal attention. You’re free to enjoy all of the dazzling amenities, restaurants and activities of neighboring El Dorado Royale and Generations Riviera Maya, but guests of Casitas Royale gain exclusive access to their own private pools and swim-up bars, a host of concierge services, aromatherapy and pillow menus and so much more. This beachfront, adults-only resort has 14 pools, 15 gourmet restaurants, 17 bars, and 2 spas. At El Dorado Casitas Royale, a Spa Resort by Karisma you’ll also enjoy a mile of pristine beachfront, 24-hour room service, beach and pool butlers and some of the best-trained chefs, bartenders and servers in the world.
LocationRiviera Maya - Beach
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating7931 reviews
We have been staying at El Dorado resorts since 2015 - they never fail to deliver. My favorite part is always our arrival when the say "Welcome Home" I love this because they truly care about your experience and treat you like family. This is our first time and Casitas and it was fantastic. We stayed in an upstairs room with an infinity pool and a view of the beach. This is one of the most comfortable rooms that we have stayed in. Our butlers, Candido and Alexis were amazing and tended to our every need with a smile and sense of urgency. Candido is by far the best butler we have ever had in the 5 years that we have been coming to El Dorado resorts. He so good that he should train all the butlers in this organization. He truly cares about the guests and it shows in everything he does. Our Exotic team members also made our stay a wonderful experience - Josselin, Joe and Rene. Josselin was always available to us with a big smile on her face and was eager to help us make our vacation special. We booked an excursion to Isla Mujeres through Lomas. Monserrat walked us through each step and arranged our round trip taxi. When we wanted to come back an hour earlier than scheduled we texted her and she had our driver, Jose Mut, there in 5 minutes. Jose arrived with a cheerful smile and told us much about the area and made many recommendations of other excursions that we could book through Lomas. In fact we booked a snorkeling trip that he recommended and it was amazing. The think my husband and I like the most is the world class service and the staff. They go out of their way to make your stay memorable. I would highly recommend El Dorado Casitas Royale - It was such a relaxing time that we booked another trip in April 2021!
A Perfect Recovery
This was our fourth trip to El Dorado Royale Casitas, our first as members. Although our trip got off to a rocky start, through a checkin time misunderstanding, the Casitas team went above and beyond to make our stay the best ever. Our Butlers David and Adrianna listened to our concerns and immediately took action. They not only resolved our issues, they diligently checked on us and made each day of our vacation special. We were extremely impressed with not only our Butlers, but with the entire EDR team. At El Dorado Royale you will find each team member takes pride in making your vacation the best experience. They are proud of their resort and their work family. It is because of the El Dorado team we decided to becomes members. The rooms and views are breathtaking, but the people are what make your vacation experience memorable and make you sad to leave and give you the immediate desire to come back! On this particular trip we planned a vow renewal event surprise for my brother and sister in law. The resort wedding team, especially Paulina, spent months coordinating the event with me and worked hand in hand with our Butlers to provide an exceptional experience for all of us. Any worry I had was quickly eased by Paulina, Adrianne and David. From the welcome team to the the bartenders to the entertainment team no matter what room you have at El Dorado you will enjoy an amazing vacation experience. You will feel welcome, or as they say at the resort “welcome home”. You truly feel like you are home at El Dorado Royale. Five Big Gold Stars!
We had a wonderful honeymoon here! Great service, and a beautiful resort. The water is beautiful but the beach is very rocky. The resort is so nice though that you still enjoy the views without a great beach. We highly recommend Juan and Pedro! They where our bartenders for the swim up pool bar and the casitas beach bar. Very friendly and always willing to help you with anything! Would highly recommend to ask for them.
Great way to get away
Wife and I traveled to Casitas. It was a great way to get away from all the crap going on back home and forget about it for awhile. The food was great, drinks great and service spectacular. We will definitely be back.
Just returned from a week vacation at el dorado casitas royal. This is our 4th time traveling to the resort with friends who are members. The butler service by Candido was outstanding. So attentive, personable and responsive. You can tell he enjoys his job and made us feel like we were his only guest. Thanks Candido. Also like to acknowledge Alexis who was also our butler. He was awesome as well. Bartenders at the pool were so good. The resort was very covid safe. All staff had masks all the time. Hand sanitizer everywhere. Sanitizing floor mats at all entrances. Social distancing in restaurants. The resort is not at full capacity right now so it seems they are taking advantage and doing a lot of maintenance and updating so some things were closed. I hope to see the resort business start filling up. You can tell everyone just wanted to be back at work. Food as always was EXCELLENT. Grounds well maintained and clean.