TripAdvisor traveler ratingbased on 1740 reviews
Wish you were here?
Ratings & reviews
TripAdvisor traveler rating1740 reviews
Never again! Nasty hotel with unpleasant customer service.
it stinks like a boys locker room in HS, paint on the walls and bathroom peels. In the bathroom wall there was leftover from the construction project, possible there was a shelf before. I should’ve been taking pictures. It’s dark, dirty, and gloomy, no water in the room or at front desk, no fridge in the room, no desk, no any streaming app on tv. TV was not working. Customer service is horrible. Front desk girl gave me attitude and was irritated by my questions about parking. I had to enter the building through the back door, which looked like storage or industrial site. I was very tired, so didn’t make any moves to leave. I’m surprised that some people give decent references to this place. Mystery to me. If you don’t want to spoil your day, don’t go there.
At least there was a bed
Considering the COVID challenges and curfew downtown, I guess I should be happy that the hotel was open. Room air conditioning barely worked if it worked at all. The room eventually got down to maybe the low 80's (or maybe that was just outside air). Called the front desk around 6PM about the AC issue. They advised me that "engineering" would be by. 10PM, no one came and I had to try to sleep. Woke up the next morning needing a shower. No hot water to sinks or shower. Two coworkers had the same issues with their rooms. At least there was a bed.
DoubleTree niSacramento never disappoints!
The architecture may be a bit dated, but this is a quality hotel and the facility boasts all of the modern conveniences and amenities you could want or need. The location is convenient, the rooms are clean and well-appointed. I especially appreciate the Digital Key feature. The bar and restaurant offer a good variety of menu choices an the prices are very reasonable. Last but not least, the staff is very professional and offer a top notch customer experience.
For being associated with Hilton, I was surprised how low-quality overall my stay felt. It doesn't appear that anything in the hotel has been updated for years, it had a very old and musty feel to it. It is located in a strange industrial type area across the street from a mall with very little walk-to activities. Food in the restaurant was sub-par at best. Hotel smelled like dust and perfume-y air fresheners.
I’m a Hilton Gold member treated worse than non Hilton Honors members. I was here for a basketball tournament so checked in with others parents from the team. Although, as a so called Gold Hilton Honors member, I was supposed to receive an upgraded room if available, but I was not given one. Instead, a parent checking in after me was given a much nicer room with a fridge and microwave. At the end of the weekend another parent who was not a Hilton honors member called in and asked for an extended checkout and got 2 pm, so I called the front desk right afterwards and asked for an extended checkout. I was told they were only giving until 12 noon; I pressed them that I was a gold member and still only given 12 noon. So much for this successful loyalty program. This hotel has severe deferred maintenance. The bathtub stopper didn’t work. The maintenance man came, saw that the mechanical stopper didn’t work and brought in a bath plug. We had to leave for a game. When we came back, no bath plug and stopper still didn’t work. After another call and long wait a subsequent maintenance worker came late night and repaired the mechanical stopper. The best part of this hotel was the waitstaff at the restaurant. They were wonderful, especially an older waitress I think named Diana or Deeana. This is a 2.5-3 star hotel at best. Too bad. It has potential but needs improvement and better management.