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Ratings & reviews
TripAdvisor traveler rating8557 reviews
The hotel is a haven of peace. But this would not be possible without the people who support this establishment. And I think in particular of the bartenders (Carmen, Elijah, Glenda), the person of the breakfast (ask Tahar or Maizel), as well as Ingrid who makes the omelets perfectly! Without forgetting the cleaning agents, all very professional, polite, smiling and helpful. Thank you for this fabulous stay during which I celebrated a memorable birthday!
Not very friendly staff and extremely tiny bathrooms
Staff were not very friendly, the bathrooms are extremely small and parking is insufficient.The layout of the villas are confusing, and the restaurant prices are a ripoff. For the price of the room, the experience was unpleasant.
Convenient and Complete Amenities
The location is very convenient to the Parks (Disney, SeaWorld and Universal), many fine restaurants and to the Convention Center. The parking situation is odd and frustrating as you have to enter and exit gates to get to different areas of the hotel. The grounds are nicely landscaped. All of your amenities are provided; pool, fitness room, several bars and dining areas, room service and valet service. The restaurant Laguna was pleasant and the lunches I had there were fresh, plentiful and tasty. The service was friendly. The room was average in size and lacked a balcony. Which would have been nice since the room was musty. We were there for five nights and it never got better. It was our second room so we assumed the entire hotel smelled the same. The room was clean but housekeeping was not too concerned with detail. We were missing something everyday. Coffee, tp, clean towels. The chocolate chip cookies upon check in were Amazing!
It's not a true Hilton
We were so disappointed and disgusted with our room. The tower is a Hilton but the rest of the rooms at the resort were 3 star quality. The pictures online are not what you get. So disappointed. The manager on duty was very helpful
Stayed for volleyball tournament
The rooms were clean. The staff was kind and the amenities were well kept. Room service was very efficient. My only complaint is not being able to get a shuttle over to the convention center. I hope this property considers that in the future since it is so close in proximity to this popular venue.