TripAdvisor traveler ratingbased on 8572 reviews
Wish you were here?
Ratings & reviews
TripAdvisor traveler rating8572 reviews
The hotel was amazing, with a great view. But Laguna the restaurant that's on the grounds 100% amazing. We met GLENDA she was so amazing I can't wait to come back to see her again. She made our trip!!
Great hotel and great location
This hotel was amazing!! had so many amenities. It had a kid area, had Putt-Putt, ping pong, pool table, life-size Checkers and the Saturday night we spent they had a movie under the stars! We love that they were dog friendly and enjoyed the buffet breakfast in the morning! it was also walking distance from SeaWorld and 10 minutes away from Disney and Universal. It was a perfect location. the staff was incredibly nice, and very accommodating. we asked if we could do a late check-in 30 minutes before we had to check out. And they said that was not a problem and gave it to us without any hassle.
Amazing Bridal Shower at Pavilion!
We hosted my sister's bridal shower on November 1st and it went very well! The catering team was very attentive Frank and Eric were on point and Chef Alberto prepared a delicious meal. It was everything that we could have asked for.
Do Not stay here, Dirty, broken, Not clean, GROSS.
Other than the fact that it is walkable to SeaWorld there was nothing good about our stay. There was black hair in the shower when we got there. We brought it up to them and they nothing to clean it. They did not clean the room for the whole week. We had to ask for clean towels, The fixtures were old and broken. Phone didn't work and complained 3 times before something was done about it. Outside light by our door was burnt out. Cracks in the walls. They left linens, beds and cribs out in the outside hallways all the time. Kicked us out of the hot tub at 11pm every night. As a travel agent (which they did not know) I would not recommend this place. Hilton should be ashamed to have their name associated with this property. There photos of the outside property look nice an get people to think its like a resort with a mini golf course and pin pong table, pool table etc. But they are all not taken care of very well and the clientele was that stayed here was very skeptical. We witnessed drug deals going down and a totally naked women laying on the bed , facing the window that could be seen through the window so might have been some prostitution going on there as well. They drastically need to repair and fix so many things on this property. There are a few others very close to this one and you may look at staying there instead.
This place has worthless staff. The clerk named NICK harnessed me and the room had doors that could not lock.
This has got to be the worst hotel near seaworld orlando. The staff especially Nick have piss poor service. He offered me a room that had door with broken locks. People from next door could just walk right on into my room. When I went to change rooms he told me no rooms available and that he would have maintenance look at the current room door issue. When maintenance could not fix I got harassed when trying to argue for another room. Mind you I was traveling on a family trip to seaworld with 2 kids and wife. The time was around 9pm and the sleeping kids from a long drive had to find a bed. Final after going back and forth for 30mins I was downgraded to smaller room for the same amount of money. This place is trash!!! I should have walked away but with two sleeping kids and wife... I just had to take whatever I could get. Going to try to fight this withy bank and call corporate.