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General policies & fine print
Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.
Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
- 10% off Food at Trees Bar & Grill and Hiking Hawaii Café (not combinable with other promotions)
- High Speed Internet Access
- Complimentary local, toll-free, and credit card calls
- DVD Now access with unlimited movies (Kiosk located in the main lobby. Only one DVD at a time)
- Use of two (2) beach towels while being a registered guest.
- Kualoa Ranch 2 for 1 Full Day Secret Island beach activity tour
- Hawaii Toy Museum, Buy one entrance & one free.
- 20% Afternoon Adventure Sail @ Spirit of Aloha Catamaran
- 10% of Beach Chairs and Umbrellas at Waikiki Beach Activities
- 15% off Lappert’s ice cream
- Onsite Cultural Activities
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating2151 reviews
TLDR: Stay elsewhere. So, I would have started by saying that this Doubletree would be a generally acceptable hotel in places like Boise or Charlotte--it's generally clean with comfortable beds, etc. But things really weren't great, and by any standards fell short in the end. To start, we had read that our reservation made by Hilton Grand Vacations wouldn't honor our Diamond Status. This was disappointing. It felt, however, a bit like we were being punished for this--we were assigned a small room on the bottom floor that never saw the sun. We had specifically requested a King sized bed, and instead were given two Queens. The front desk could only be described as curt--not welcoming, not sorry about the room, didn't care. Perhaps she anticipated our displeasure and acted accordingly. I should clarify that housekeeping staff always greeted us with a smile, as did the valet staff. The room was, as I said, small, with low ceilings, full of two queen-sized beds. There was a patio that was plainly furnished with two chairs and nothing else. The shower was oddly one step up in the tiny bathroom. Sigh. We were resigned. It's important to know that this hotel is at the end of Waikiki's main street--at the sort of slightly seedy end. Think prostitutes at the 7-11 kind of seedy, but it never seemed unsafe, even at night. Being removed from the more fashionable neighborhood did mean that there were more interesting and more affordable restaurants: there was truly excellent sushi directly behind the hotel, as well as two very good breakfast cafes (prepare to wait, but worth it) and an irish pub with live music. There is a food truck park at the end of the street, with a very lively setting and good selection of food options. The hotel itself doesn't offer much charm. There's an openair lobby on above the street level--you might never visit it again after checking in. There's no bar, no garden to sit in--the pool is on the mezzanine. The restaurant has limited hours. And here's the clincher. On our 4th morning, we started seeing cockroaches wandering through our room. Humungous tropical beasts of an insect. We notified the desk. They were largely unconcerned, but I hoped they might spray. Apparently not. The next night, the invasion intensified, and after the 4th roach crawled across the floor in the space of a few minutes, I demanded a room change. Again, not much interest, and no apology, but we were moved to a higher floor--with the king bed that we had originally requested. But still no view of anything other than another building. So cockroaches are the final straw. Stay elsewhere. Find a charming Hawaiian hotel with a cool bar, an interesting atmosphere and NO cockroaches.
Clean, safe, quiet, older hotel and great service
My title says it all. You probably will not see Paris Hilton vacationing here. It is an older hotel, rooms are updated, painted nicely, clean sheets, and bathroom and shower clean. My shampoo, conditioner etc. dispensers were filled. Staff great service. Breakfast yes it 30 dollars but I spent 20 dollars at 7 eleven (open 24 hours, 4 min walk and we tried some different Hawaiian food) Remember, this is Hawaii $$$$ so adjust your thinking, not a “Five star world class hotel”. If you want to get a good night sleep from a long airplane ride go here.
Great location and amazing staff is worth the price and also great location , the pool is nice before night and the snacks amazing, great location too . The rooms are large with a particularly view of the ocean!
The staff were very friendly but everything else was average at best. Room was a bit dated. Mildew smell in the hallway. Tiny balcony that barely accommodated two chairs. On a very busy and noisy street. It’s not too far from the beach at the Hilton Hawaiian Village but it is about a 20-minute walk to get to the main Waikiki Beach area. Not a lot of dining options within a 5-minute walk. If you are looking to be close to the beach without paying beachfront prices you can do better if you stay several blocks southeast of this hotel.
So - I'll start by saying that I'm one of those people who thoroughly read through online reviews before deciding on which hotel to book. While I'm partial to the Hilton brand, I still do significant research beforehand. After reading a handful of negative reviews regarding the DoubleTree in Waikiki, I gotta admit, I was a bit nervous going in. Nonetheless, I still decided on this property for a one-night stay, and I gotta tell you - I disagree with all the negativity. I had an absolutely wonderful stay! Checking in was extremely quick and efficient, my room was lovely, clean and spacious (with fantastic views!), and while my interactions with staff were few, they were always extremely friendly and accommodating. Location is in the heart of an extremely substantial amount of shops, restaurants and nightlife. Perhaps I'm easy to please, or that I really kept things simple for this stay, but nonetheless, I would most definitely stay here again, I had such a positive experience. No complaints whatsoever. Only a tremendous amount of gratitude. Thank you, DoubleTree!