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General policies & fine print
Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.
Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
- 10% off Food at Trees Bar & Grill and Hiking Hawaii Café (not combinable with other promotions)
- High Speed Internet Access
- Complimentary local, toll-free, and credit card calls
- DVD Now access with unlimited movies (Kiosk located in the main lobby. Only one DVD at a time)
- Use of two (2) beach towels while being a registered guest.
- Kualoa Ranch 2 for 1 Full Day Secret Island beach activity tour
- Hawaii Toy Museum, Buy one entrance & one free.
- 20% Afternoon Adventure Sail @ Spirit of Aloha Catamaran
- 10% of Beach Chairs and Umbrellas at Waikiki Beach Activities
- 15% off Lappert’s ice cream
- Onsite Cultural Activities
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating2146 reviews
So - I'll start by saying that I'm one of those people who thoroughly read through online reviews before deciding on which hotel to book. While I'm partial to the Hilton brand, I still do significant research beforehand. After reading a handful of negative reviews regarding the DoubleTree in Waikiki, I gotta admit, I was a bit nervous going in. Nonetheless, I still decided on this property for a one-night stay, and I gotta tell you - I disagree with all the negativity. I had an absolutely wonderful stay! Checking in was extremely quick and efficient, my room was lovely, clean and spacious (with fantastic views!), and while my interactions with staff were few, they were always extremely friendly and accommodating. Location is in the heart of an extremely substantial amount of shops, restaurants and nightlife. Perhaps I'm easy to please, or that I really kept things simple for this stay, but nonetheless, I would most definitely stay here again, I had such a positive experience. No complaints whatsoever. Only a tremendous amount of gratitude. Thank you, DoubleTree!
Staff was impressive!
I preface this review with the fact that I’m an HHonors Lifetime Diamond and a college hospitality management instructor, so I have very high expectations, especially for Hilton properties. Strengths: *Front Desk Staff was always very friendly. Henry was especially accommodating both with picking our room AND finding us a new one on the 2nd day (see opportunities below.) *Rosalinda was our housekeeper for 4 days. A very sweet lady who was so helpful. We don’t need or want full housekeeping when we travel but she always grabbed the trash and refreshed whatever we needed. *Rondel from maintenance was a rock star. I met him in the elevator and mentioned our fridge wasn’t working. Without having to call in a formal maintenance request, he showed up at our door with a new fridge. Another day, there was a leak in the back of the toilet. Rondel showed up and quickly fixed it. *Our dinner for that evening was in the fridge when it went out, but TinaMarie, front desk manager, made it right by crediting the food + off our bill. *All of the Bellmen were super cool and helpful with answers about where to eat, etc. The whole team was especially helpful though the texting tool on the Hilton App. Another super fun feature was the FREE coconut leaf hat making class in the lobby on Tuesday! (See pic) Areas of opportunity: *Two beds are normally our preference for longer stays and all of the upgrades were to king beds. The first night, we stayed with the 2 bed option and that was a mistake. The bathroom was sooooo small, it was almost unusable. The shower was very small (maybe 4’ x 4’) and up a stair. The toilet was so close to the wall that your leg blocked you from reaching the TP AND the sink was a pedestal so nowhere to put your stuff. Henry, mentioned above, hooked us up with a much better room, even though only 1 bed for the other 4 nights. *The other challenge is the food & beverage credit which is technically my ongoing complaint with the Hilton corporation, rather than this particular hotel. Several years ago, they took away the FREE breakfast and instituted a food & beverage “credit.” At some properties, this credit covers breakfast; at others it does not! This property was especially disappointing in this regard. The very average breakfast buffet (scrambled eggs, bacon/sausage, potatoes, pancakes, waffles, several breads, a few fruits, hot and cold cereal was $29.95 AND that was the only breakfast option on which to use our $18 credit. NOBODY on the planet needs a $30 breakfast (unless Jon BonJovi is serving it!) We found more value in spending it on the dinner menu. One day when we couldn’t get to the restaurant during dinner, I had to grab 10 bags of M&Ms from the pantry store. If I was the GM, I would institute a cold-buffet option for 1/2 the price. $15.45 + tip = $18!! NORMALLY, I would automatically ding the property 1 star for the lack of FREE breakfast, but honestly, I can’t this time because the people were all so amazing!! Mahalo!!!
Wonderful stay and incredible service
My family stayed here from November 10th to November 13th 2023. We had such a wonderful stay. The location was very convenient, easy access for both beach and Wakiki. From the moment we arrived and until we left, we were impressed by the entire hotel staff. I believe this exceptional service also reflects from the management. We definitely recommend this hotel for my family and friends, also we will be back to this hotel.
Not What One Expects from Hilton
I arrived early so I was not expecting a room to be ready. The front desk clerk offered to "upgrade me" for a fee. I explained that I was a Hilton Honors Gold member and a room upgrade should be complimentary. NOPE! $35/night or no upgrade. I paid the fee since I had travelled 9 hours and wanted a nap. So much for being a gold member. The room was nothing special, same as the room I originally booked, just a higher floor. The bathroom was small and the shower stall was super tiny! I'm talking 2X4 space that was a good 12" step up from the floor. The room card was constantly failing so I had to go get it reprogrammed at least once per day. The pool was under repairs so the entire terrace was closed (but they still charge the resort fee, of course) No other amenities were seen. Location was this hotels redeeming feature. Close to a food truck park, near a HUI car share location, a short walk to the beach.
Disappointed to say the least
Only appealing thing about this property was the pool and balcony. Basically ignored by most of the staff. Front desk could care less it seems. 0 apology for a 3 hr wait. When we arrived back to get an update after being tired of waiting, they informed us it’s been ready and housekeeping just never let them know. Kept arguing with us how it wasn’t their fault. We were not happy to say the least. Came here specially for a very special occasion, and spoke with multiple people a week prior. I never want to be that person who is demanding because of their status, but at least act like you care. Will not be returning