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General policies & fine print
Check-in Policy- Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy- This hotel cannot guarantee a spring-break-free environment.
General Information- Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The hotel is 100% non-smoking, no smoking rooms are available.
Resort charge: A mandatory resort charge is charged to all guests at hotel check-in or check-out.
Mandatory Resort Charge Inclusions (Subject to Change without notice)
- 10% off Food at Trees Bar & Grill and Hiking Hawaii Café (not combinable with other promotions)
- High Speed Internet Access
- Complimentary local, toll-free, and credit card calls
- DVD Now access with unlimited movies (Kiosk located in the main lobby. Only one DVD at a time)
- Use of two (2) beach towels while being a registered guest.
- Kualoa Ranch 2 for 1 Full Day Secret Island beach activity tour
- Hawaii Toy Museum, Buy one entrance & one free.
- 20% Afternoon Adventure Sail @ Spirit of Aloha Catamaran
- 10% of Beach Chairs and Umbrellas at Waikiki Beach Activities
- 15% off Lappert’s ice cream
- Onsite Cultural Activities
The above list may not be comprehensive. Mandatory hotel-imposed charges may not include tax and are subject to change at any time. The hotel can provide current charges and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating2136 reviews
Once is more than enough.
Nothing special about this property. Removed from tourist activities and ocean area. Hilton Honors Diamond members are offered no real amenities except a bottle of water and minimal daily stipin towards in-house “blah” restaurant. Would I stay here again on next trip, definitely not. Other than a place to sleep in a musty room, I see no value for prices charged.
Overall great experience
Excellent service all around! Stayed here for one night. You get a complimentary cookie upon check in and trust me you will order more before you check out. The room is spacious and clean. I particularly loved the bathroom. Overall great experience!
Great Experience Overall Excellent Customer Service Extremely Clean Primo Mahi Sandwich at restaurant Tasty Free cookies Reynolds at front desk is beyond Amazing Josh In Security excellent customer service skills, he let us enjoy the pool for an extra hour.
Management doesn’t honor the rules of HHonors: no room upgrade and no breakfast for a diamond member.
It appears this particular hotel decided they can treat diamond members as anyone else and get away with not giving a free breakfast for two. This will surely maximize their profits in the short run but in the long term gold and diamond members will choose other options.
Check renovations finished prior to booking
Would recommend you phone them and ask if the pool & balconies are accessible as they had renovations during our end of May 2023 stay & it was very disappointing as the room with beach/park view we choose ended up being look at the curtains so we could have privacy from the tradesmen working outside & balcony off limits while work being done outside. Had to walk to the Hilton across the park for a swim. Not a great way to finish our holidays. Staff were nice & friendly which was the only reason why we didn't demand a refund & go elsewhere.