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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating2733 reviews
Disney Magic at Paradise Pier
We stayed during the Paradise to Pixar transition. This hotel was wonderful. The pool wasn’t operational so lifeguards were on standby to take us over Ty the other hotel to use the pool. The new gift shop was super cute. We had a view of the water show and it was lovely. The rooms were nicely appointed and they were clean. Everyone was friendly and helpful. The easy access to California Adventure is a great perk! We would definitely stay again!
I normally love this hotel but this past visit was truly whatever. When we checked in we were told the pool was not open but we could use the Disneyland Hotel pool. Great! DLH has a wonderful pool. The next day we were told “our” pool was open but we could still use the DLH pool. So we went to our brand new pool and it was underwhelming. Good for tiny kids though. Slide was not open so we walked over to DLH. When we arrived we were unwelcomed. Told because the PP pool was open we could no longer use their pool. I explained that the cast members were still offering their pool she rolled her eyes and said “ok for today, but don’t try this tomorrow.” Laughable customer service. The beds at PP are great. Normally I like how quiet this hotel is. This time we were on a lower floor. The sound from the exterior speakers are very loud all day and all night until 10p. Frankly it’s annoying. It’s very similar to a Fremont facing room in vegas. I would never stay in a lower room again. I’m an early bird and for these prices a muffled all day/night dance party is ridiculous. I continue to like the elevator system, gift shop, and lobby areas. Of course I’ll come back, but maybe in the winter when I don’t want a pool.
Memorable, with quality customer sevice from staff!
Jerry at the Front Desk made this trip memorable and Magical! He greeted us every time he saw us and always engaged us in conversation related to our previous interactions. Jerry made our daughter’s 15th Birthday extra special! His character and charm are unforgettable. Thank you Jerry! The Hotel is under construction and is starting to take its new Pixar look on. We love the ease of access to the parks, and it allows us to take breaks to nap. The premium view is great and once you learn the tips and secrets you’ll appreciate the stay even more!
Great Hotel, Great Staff, Great Location!
Stayed here for our first trip to Disneyland and it did the job! Both parks are well within walking distance from the hotel and you have full access to the Grand Californian's amenities. Although a little outdated, the hotel is clean and the staff are beyond lovely. We splurged for the Premium View to make our trip more memorable, which it did, but since it was under construction when we stayed, it would've been nice to have a small discount off the price instead of being charged the normal rate. Would definitely stay here again, especially once it has been fully refurbished!
One night stay
I really wanted to stay at Grand California, but so glad we didn’t. This hotel was about half the price, but included all the perks at Grand California. Out hotel key got us into Grand California and we were also able to use the direct entrance to California Adventure. We had a character breakfast at Storytellers Cafe and then the entrance to California Adventure was just a few steps away. We also accessed Downtown Disney and Disneyland park through the Grand California. It was just a short walk across the street from Paradise Pier. We had a 4- year old and a senior with a mobility scooter in our party. There was plenty of space for the mobility scooter in our 2 queen room, which also had a trundle bed/sofa. Our room had a view of the parking lot, but that was fine.