TripAdvisor traveler ratingbased on 2645 reviews
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General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating2645 reviews
My husband's birthday
The room was lovely. I had a view of the pool and the parking lot. I didn't quite understand the elevator system, though. There are multiple elevators, but I'd put in my floor, and then the keypad would tell me which elevator to use. During peak times (travelers coming or going), it was a long wait for an elevator, and often, it would be too full to fit one more person, so I'd have to repush my floor of choice and wait for another elevator. That was a bit annoying. In the middle of the day, it wasn't so bad. As I had informed the person who took my reservation that I'd be celebrating my husband's birthday--even though he had just passed away, she listed birthday on the reservation. When I explained I had come solo, the staff were so kind and compassionate and caring. They made the stay just delightful. The hotel is the longest walk to the parks of the 3 on-site hotels. It would have been rougher to stay there with my husband (in a wheelchair) and get around to the parks. I did have early access to the parks. Taking the monorail in was great--short line. The next day, though, I had to wait in line 30 minutes with other early entry families. That was a bit of a surprise--going to California adventure. I did take advantage of the 6am yoga class---that was AMAZING. It was rather surreal to walk through the empty California Adventure to the bear country to plop down the provided mat and stretch, watching the sunrise and listening to the birds. That was the best! Again, the staff were great. The room was a bit pricey, but I planned for that going in. I would stay here again.
Perfect Disney Service
Exactly the service you'd expect from a Disney property. The front desk staff were helpful and efficient. There was an issue with our reservation and they fixed it right away. She even offered us an extra fast pass for our trouble. We had a room on the 15th floor with a premium view. The club level costs extra and so does the view. In there future I will still stay on the club level however I will not spring for the view. seeing the park is fun, however its also fairly loud. ( until about 11 or 12 at night) Being on the club level allows you to take advantage of the guest lounge on the second floor snacks are out almost all the time. A nice light continental breakfast. (have a frosted donut, they are super yummy) cocktails available in the evening at happy hour, and I found at other times as well if you simply ask. My only complaint (which is very minor,) My kiddo was asleep and I was trying to bring a little fruit and juice to her upstairs I asked if they might have a bigger plate so I could have an easier time carrying the juice and the fruit while getting the door, and they were unable to help. Not a huge deal at all- it just would've Mae things a bit easier) The room was spacious and very clean. Cute decor with. it isn't brand sparkling new, but thats was fine. The pillows weren't very soft, but typical hotel pillows. The turn down service was excellent and we did treat ourselves to room service one night which was really good- sharing quesadillas with beef and also an ice cream sundae. Here's what was not so great. Be prepared to WALK A LOT. There is no shuttle to the park entrance. You must walk to the entrance of an out door Disney shopping mall then through that mall then to the park entrance. It's quite a hike. They do have a monorail that is some help, but that only goes to Disney land, and not California Adventure and it's still a significant walk to get there. Plus at the end of the day you're beat and the last thing you want to do is make your way through all those people two miles back to your hotel. All in all a lovely property, with great service and wonderful views- I wish you could hire a shuttle service to the entrance, however it was a wonderful stay, the room is spacious, I'd recommend it.
I stayed at the Disney Paradise Pier with my family in early March 2020. There were two adults and two toddlers. The overall experience was excellent. All staff members from the front desk, to the restaurant servers to custodians all displayed perfect customer service skills and were especially kind to my young children. Other companies and hotels would do well to study how Disneyland and its hotels treat customers. My children especially loved the character breakfast at the PCH Grill, this is worth doing once during your stay if it is your first time. The rooms were adorably decorated and the kids loved the Pixar "Luxo" ball throw pillows. My wife and I really liked the sea-scented body washes, shampoos and lotions provided in the rooms. The hotel is not too crowded and very clean. The pool is small but very nice and there is a huge water slide and hot tub nearby. I would highly recommend to any families with young children.
Great Location ~ Great Amenities ~ Loved Our Stay!!
My kids (14 and 12) and I stayed here for 5 days over Spring Break. Check-in was quick and efficient and the woman at the front desk was extremely friendly and helpful. We stayed in a regular room (the least expensive room category) and there was plenty of room for the three of us and our luggage. We each had our own sleeping space, with two queen beds and the couch. The bathroom was also spacious. Housekeeping did a great job of making sure the room was very clean and it was always serviced by the time we came back from the parks to take an afternoon break. The hotel and rooms are not luxurious (don't expect Four Seasons quality), but they are nice enough and you are definitely paying for the proximity to Disneyland and the Disney theme of the hotel. Since I was traveling solo with my kids on this trip, personal safety was a primary concern and I always felt very safe not only in the hotel, but walking to and from the parks, even in the dark, at night when they closed. Disney security is present and visible (very much appreciated!!) and it seemed like only hotel guests were using the walkway back to the hotel. My able-bodied kids and I didn't think the walk was long at all (5 minutes tops to the security gate into Downtown Disney - go out the back door of the hotel and down the pedestrian only path) and coming from Chicagoland, it was wonderful to be out in the warm weather and sunshine. The security line was never more than a couple of minutes wait time, which was awesome and a huge advantage to staying on this side of the resort. We also enjoyed walking through Downtown Disney each time. Every day they were making a different caramel apple at Marceline's Confectionery, which was fun and interesting to watch for a few minutes. We were in the parks for 4 days and took an afternoon swim break each day. It was so convenient to walk back to the hotel and relax and I'm so glad I didn't pick a hotel on Harbor Boulevard (I had debated it for the savings...). The pool was relatively small, but didn't seem overcrowded and we always found chairs. The water was too cold for me, but my kids enjoyed themselves. People seemed to be coming and going and not spending the whole day camped out at the pool. My one complaint would be with the elevator situation. At certain points, we waited for a very long time to get an elevator. Finally, we used the Disneyland Express to travel back to LAX. I really liked this bus service and it only stopped at the Disneyland Hotel and Grand Californian before heading to the airport. We took an Uber Luxury to Anaheim and I much preferred the bus. Overall, we had a fabulous vacation and I would definitely recommend this hotel and would love to stay here again!
Once again my wife & I stayed at the Paradise Pier on our trip to The Happiest Place on Earth! Once again the Pier did not disappoint! We asked for an upgrade/room with a view at check in. We were able to get a room on the 12th floor with an absolutely fantastic view of the Disney California Adventure park. An added plus, the room was ready when we checked in at noon. The staff at check in was great. We were in the room in about 15 minutes then off to the park. From our room we watched the World of Color show later that evening. With the sound on the TV it was like being front row at the show. Without having to walk back to the hotel after the show. Room was clean and very comfortable. Only place we stay when we come!