Hotel overview

Best Among Hotels in the French Quarter, New Orleans Conveniently located at the corner of Bourbon and Canal Streets, this hotel's French Quarter location promises New Orleans visitors a grand experience in "The Big Easy." Guests are within walking distance of world-famous downtown attractions and just a short drive from the New Orleans Airport while staying at the full-service Crowne Plaza® Hotel New Orleans - French Quarter. Are you seeking hotels along Bourbon Street with meeting space? With 32,000 sq ft of space for up to 600, we're certainly "The Place to Meet" on Canal Street. Hotel patrons planning New Orleans events appreciate services, including a dedicated Crowne Meetings Director and a Daily Meeting Debrief. Additionally, the Ernest N. Morial Convention Center is only a mile away. New Orleans leisure travelers enjoy a front-row seat to exciting downtown attractions, such as Harrah's Casino, Aquarium of the Americas and the IMAX Theater. Also near our Canal Street hotel is the New Orleans Riverwalk, which offers riverboat cruises and fabulous shopping. Among New Orleans hotels near Bourbon Street, the Crowne Plaza® Hotel New Orleans - French Quarter is the one that offers great perks, from a rooftop pool, Fitness and Business Centers and great dining to the Crowne Plaza Sleep Advantage® program and rewards for IHG Rewards Club members. We hope you'll choose our distinguished Canal Street hotel for your New Orleans visit!

Property information

Year Built: 2002
Accessible rooms: 23
Double bedrooms: 430
Floors: 14
Nonsmoking rooms: 693
Single-bedded accommodations: 263
Suites: 32
Total rooms: 693

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 19
Pet Policy Guests with service animals must call the hotel prior to arrival and notify the staff so that the reservation can be noted appropriately. Under ADA law, it is permissible for the staff to ask the pupose of the animal and the tasks the animal performs.

Ratings & reviews

TripAdvisor traveler rating

4.0 2245 reviews
  • 3.0 star tripadvisor rating
    Poor Front Desk Service

    My daughter and I stayed at this hotel at the beginning of the COVID-19 situation (March 12 - 16). While the hotel room itself was big and clean, and the concierge staff very helpful, the front desk staff were useless in: (a) providing me with a discounted rate promoted on its web-site (despite my speaking with three different staff members), and (b) providing me with computer access in order to confirm/change my flight home when the computers in their business centre were not working for a whole day. Despite the urgency of the situation of Canadians needing to fly home immediately, the hotel manager refused to give me access to one of the staff's computer to simply change my flight. Moreover, this hotel frequently hosts fraternities/sororities, so there was a lot of noise within the hotel hallways - despite COVID. On the positive side, it is well-situated at the corner of Canal and Bourbon Streets - so it is within walking distance of several very good restaurants and cafes.

    Apr 07, 2020
  • 4.0 star tripadvisor rating
    Best location

    I had been to the Crowne in New Orleans before and when it came time to choose a hotel for March break I did not hesitate. The location is perfect, Bourbon Street is at the corner. There are a couple places to eat or buy beers for the room close by. The St. Charles street car is across the street. As for the hotel we have a double queen room facing Bourbon Street on the 8th floor. It was clean and everything worked as expected. The beds were comfortable. Only comment was the hot water was too hot, I can’t believe I am writing that! A nice feature is there is a balcony on the 2nd floor that over looks Bourbon Street. I imagine during Marti gras it is packed shoulder to shoulder! One feature I have to comment is the Concierge desk, we were in the good hands of Isabelle. She was so knowledgeable and friendly. A pleasure to meet! Sadly we traveled during the Covid 19 virus pandemic and had to cut our trip short. The hotel was quick to give us a refund on the days we did not stay. Very stress free discussion with the front desk. Over all great service. Would I go beak, yes next trip for sure!

    Mar 29, 2020
  • 2.0 star tripadvisor rating
    Worst mattress ever!

    I just want to say that this is by far the lousiest, cheapest mattress I have had the displeasure of sleeping on and I was in the USMC and have slept in far worse locations than New Orleans. Do not stay here unless you are just looking for a place to drunkenly crash and don’t care a thing about comfort. The hotel seems clean and the staff was nice but holy hell the bed is terrible. Be ready to send them your physical therapy bill if you stay here.

    Mar 18, 2020
  • 1.0 star tripadvisor rating
    Gross

    Upon checking in our room was dirty, the bathtub had not been cleaned, the beds were horribly uncomfortable and noisy to just turn over. In a room with double beds no one sleeps in that case. The hotel really needs a good cleaning

    Mar 18, 2020
  • 4.0 star tripadvisor rating
    Crowne Plaza - New Orleans

    From the time of check-in (John was very helpful and guided me to a nearby self-park garage) to checkout, the property was excellent. Everyone was friendly, the hotel and room was very clean, beds and pillows were comfortable, and the location was convenient for walking all of the French Quarter. It is within one or two blocks from a few different trolley stops, too. Definitely would stay here again!

    Mar 15, 2020