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Ratings & reviews
TripAdvisor traveler rating
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Nice hotel with great location...minor drawback
It was a great location and short distance for the concert we were attending at the Old National Centre. The staff were friendly and the hotel was clean. I enjoyed the pillows because they were not too soft; the bed was comfortable. We stayed in a suite, which had a spacious living room area, but this made the bedroom a tad small. One downside is the hotel only offers basic cable and no smart TVs. So streaming of Netflix or Primevideo, etc was not available.
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Won’t be returning
The room was over priced in need of an upgrade, especially the bathroom wall coverings and decor. The room was very musty upon our arrival but cranking the a/c helped a bit. Not the best location for the stadium and $30 to park at the hotel lot. Staff was friendly with
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Well located and clean and tidy
Well located, clean and tidy hotel. We stayed here for a conference and it suited our purposes, including offering a guest laundry. Parking plentiful although a little expensive. Walking distance to shops, the convention centre and restaurants. Friendly staff.
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The outrageous parking fee
The room was nice, but the hidden $30 charge for parking my car in their open lot was outrageous. I had no idea that there would be a charge for parking there overnight while I was occupying one of their rooms. Even when I checked out the charge was not on my bill. I was emailed a separate bill for that charge. Thus I didn't know that there was a charge for parking until I got home the next evening. I called the manager and he told me that the workers always tell the customers about the charge and would do nothing about it. I was not told anything about a parking fee for staying in their facility. I will never stay in there again.
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Worst worst experience I ever had as a person and as a guest
I been flying for 10 hours. The girl at front desk told me the kitchen was open for food. I go to the bar and it supposed to have food. The bartender Devon told me he is not serving any food then 5 minutes later another guest come and ask for a sandwich or a hamburger he runs to the kitchen and makes it!!! Like in my face. I feel confused and disrespected. I haven’t eat since 6am. Is not his problem but his problem is denying food to me. I asked him why and he said because he knows her from a day before and then he asks what I want. I dont want anything with that energy. He sent me to but popcorn from front dest. I am good. There is karma