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Hotel overview

Relax in surroundings that reflect the grandeur of the European circus period. Guests enjoy access to expansive gaming floors, Circus stars that perform free of charge – all day, every day, live carnival games and an appealing selection of restaurants. From fetching accommodations to the wide offering of quality amenities, there is something for everyone at this splendid Reno getaway.

Location

Downtown Reno
Reno Tahoe International Airport (RNO) : 3 miles

Property information

Year Built: 1978
Last Renovation: 2018
Accessible rooms: 41
Floors: 28
Total rooms: 1572

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Fifth person in room will require a rollaway bed, a nightly fee applies and is payable to the hotel.
Advisory At least one guest must be 21 years of age or older to check into hotel.
Advisory Mandatory City of Reno-Imposed fees: A $3.00* nightly Tourism Surcharge will apply and be charged and collected by the hotel either at check-in or check-out. This fee applies to every night of your stay regardless of the promotions included in your booking. *Subject to change without prior notice.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 36.95 (Plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
A valid credit card is required for incidentals deposit, to be authorized at check-in.  Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits. Cash deposits will not be accepted.

Hotel Spring Break Policy:

This hotel cannot guarantee a spring-break-free environment.

General Information:
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Hotel Mandatory hotel imposed resort fee inclusions:

- In-room Keurig® coffee maker with Starbucks® K-Cup® Pods

- Unlimited local and toll-free calls

- Airport shuttle service

- Fitness Center access for two daily

- Printing of boarding passes

- Notary services

- Self-parking

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Kids Stay Free Policy Maximum number of children per paid adult: 4Maximum child age: 17
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 7264 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not hair😱

    There was hair in the shower soap, the shower floor and bathtub. The bed was very comfortable. Too many places to eat were closed or closed early. It was a maze to navigate with no map! The place shows signs of age with crack and chipped floor tile. But the bathroom hair situation made a real bad experience.

    Apr 17, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Room was very unsanitary

    My room was in unsanitary conditions upon my arrival, I arrived at 11pm, the pillow cases and bedding was dirty, there was tissue from someone blowing their nose, both trash cans were filled to the top with trash, no toilet paper in the restroom and a half drunken cup of coffee, the tables were also dirty. I called the front desk and room service came after 15 mini to clean the room. Very inconvenient!

    Apr 14, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible

    I honestly would guess morning had been updated since the 70s. Carpet is disgusting, ceiling tiles are so dirty. The rooms are just nasty. They leave each bed 2 tiny pillows. I had to call after the 3rd day to get them too bring towels because they never cleaned. Wifi was almost zero so good luck using your phone. I'm honestly shocked they get away with this hotel. I'm cancelling my rewards. It's so bad

    Apr 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    HUGE

    The place huge! With 2 hotel buildings and 3 parking garages, I easily got lost a few times. Other than that, it was great! Clean, nice, quiet room, plenty of amenities, good internet connection. The location is also very convenient for road travelers.

    Apr 08, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Refused to honor my reservation - but kept my money and left me stranded

    YOUR NONREFUNDABLE RESERVATION IS NOT GUARANTEED HERE. LEFT ME STRANDED AND KEPT MY MONEY. Front desk agent told me my booking was not in the system and there were no rooms left. Called Chase Travel. They put me on hold for 30 minutes, then told me they could not refund the room because they could not anyone on the phone to confirm the hotel was sold out. I asked the hotel manager for a letter I could present as proof to contest the charge on my credit card. She refused, explaining it was against company policy. Got stuck paying for two rooms (almost $1000 because this happened when the city was booked out - so grabbing one of the last rooms in the city was very costly) and falling an hour behind, making me late. Front desk team said this is a recurring systems issue.

    Apr 05, 2025