TripAdvisor traveler ratingbased on 1879 reviews
Discover the best that Southern California has to offer at the new Cape Rey Carlsbad Hilton Resort, which has been awarded the prestigious AAA Four Diamond Award within one year of opening. Our seaside resort is perfectly situated across from the Pacific Ocean with gorgeous sweeping ocean views, taking advantage of its western exposure and breathtaking vistas, while also providing all the boutique amenities of a fine resort.
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Local shuttle service within a 5-mile radius (subject to availability)
• 15% off select spa treatments at Ocean Crest Spa (restrictions apply)
• Beach packs - beach chairs, umbrellas, towels
• Coffee & assorted teas in the lobby (6:30am-9:30am)
• 1-800 & local calls
• 90-minute bike rental
• Access to 24-hour fitness center
• Beach Butler Service at Ponto Beach (seasonal)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating1879 reviews
Nice location across highway from beach. Beautiful view of sunset from pool area. Not much noise from highway. Room was quiet and clean. Staff was friendly. Because of COVID couldn’t get sit down breakfast but could pay for dinner in same restaurant. Almost like using virus as an excuse not to serve breakfast. Will give it another try once COVID ever passes.
Didn't quite meet expectations
I stayed at Cape Rey for four days while visiting my son. When my husband booked the room through hilton (paying for a portion of it through his Hilton Honors) he forgot to select a room with a pool view. So right away, he called Hilton to put in his request for a pool or ocean view. Didn't care what we had to pay, just thought at least a pool view would be nice. I arrived late on Thursday night and had a room with no balcony and a lovely view of the parking lot. I should have reminded her upon check- in but who would think they would get that wrong. Besides, there were plenty of rooms on the opposite side of the hall as evidenced by the "cleanliness seals " on countless doors for the entirety of our trip. This was not a full resort. So that was a bad way to start my visit. The down comforter that was sandwiched between two sheets was filthy. Really Disgusting. Be warned, there is a $26 per day parking fee for the lot across the street from the hotel. On the positive side, all the employees were extremely nice and professional. The on site restaurant Chandlers was an excellent choice for dinner; wonderful food, cocktails and service. Not sure I would stay here again. When you choose to stay on Carlsbad blvd., it's all about the view. And the parking lot was a horrible view.
Not a pleasant stay
We stayed at the Cape Rey Carlsbad Hilton the last week of September 2020. It definately was not the expected Hilton experience. Many of the amenities were closed and various common area and room equipment were out of service or not functioning well. The elevator serving our floor was out of service for two days, the fridge in our room constantly made a loud groaning noise and the water lines in the restroom made even louder noises. Our neighbor was very disruptive for two days with what sounded like an assault taking place. The finishes were dated and showed obvious signs of wear. The restaurant only served take out and you never knew when your meal was ready as no one would advise guests as we had to sit outside and away from the restaurant. The staff however was pleasant and to Amanda's and Julia's credit they removed the resort fees and moved us to another room with a view. Hilton should at the very least advise potential guests looking to book on their website that due to Covid many of their amenities and services are not available. This is atypical of a Hilton site and we would not recommend a stay here until they can improve deficiencies.
Beautiful Hotel! Fantastic stay
My husband and I decided to get away for our anniversary and we couldn’t be any happier with our stay. From the second we got out of our car they were so hospitable. Our room had a beautiful view of the ocean and our room was perfect. Especially during Covid we were skeptical about staying somewhere but you can tell everything was so thoroughly taken care of and they even left us hand sanitizers to use during our stay. We really enjoyed the pool and enjoyed dinner in downtown Carlsbad which was just a short drive. All in all we can not say enough great things.
We had a recent four night stay at the hotel. We had a nice stay and were pleased by the cleanliness of the rooms. Upon check out, we had an incident regarding a fee for parking that was not expressed to us at the beginning of our check-in/arrival. We tried to rectify this with the front desk on the day of check out and emailed the customer service twice following our stay without any reply. We were severely disappointed in their response and lack of customer service. We had plans to return for an additional stay but switched this over to a new hotel in the area.