TripAdvisor traveler ratingbased on 1859 reviews
Discover the best that Southern California has to offer at the new Cape Rey Carlsbad Hilton Resort, which has been awarded the prestigious AAA Four Diamond Award within one year of opening. Our seaside resort is perfectly situated across from the Pacific Ocean with gorgeous sweeping ocean views, taking advantage of its western exposure and breathtaking vistas, while also providing all the boutique amenities of a fine resort.
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
• Local shuttle service within a 5-mile radius (subject to availability)
• 15% off select spa treatments at Ocean Crest Spa (restrictions apply)
• Beach packs - beach chairs, umbrellas, towels
• Coffee & assorted teas in the lobby (6:30am-9:30am)
• 1-800 & local calls
• 90-minute bike rental
• Access to 24-hour fitness center
• Beach Butler Service at Ponto Beach (seasonal)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating1859 reviews
Wonderful customer service
Unfortunately we had to cancel our travel plans as COVID was just starting to wreak havoc in the US at that time. I had several conversations with staff at this resort regarding cancelling, COVID and Non-COVID questions. The professionalism is impeccable. I feel respected as a guest and will be happy to repay the kindness and grace with future business. Special thanks to Ken for handling our issues.
So we got married on March 14, 2020, and arrived here the next day, in the midst of covid19, 2020. At first, the bar and restaurant were open, which was nice, but then they were ordered to close, which was a bummer, but we had a fridge and a microwave. The staff went out of their way to make up for the fact that most of the amenities were unavailable to us. While we were able to have room service, it was amazing. They accommodated us in every way that we asked. Danni brought our breakfast each morning that we were able to get room service. Stacey made amazing drinks, Andy helped us bring our groceries up, and surprised us with ice cream, champagne and wine. Ken O'Reilly is the general manager and he did an awesome job of listening to our frustrations trying to fix them, and all the while, keeping the morale of his staff up. We already plan on having a second try at our honeymoon here!
It was okay
No continental breakfast and wasn’t told that we had to pay for parking and pay a $100 fee for each night or even also pay $25 a night the front desk check in was very monotone and not informative service was not welcomed in the beginning until I spoke with the manager but issues were still not resolved
Not a lush resort
We were in San Diego this week for a getaway. The hotel is a good location and we had an ocean view room. Unfortunately because it rained everyday we were not really able to enjoy the pool or beach as much as we would have liked. My husband did enjoy the hot tub. It is a small hot tub for the facility and I think they should look at installing another one or two hot tubs. The outdoor fireplaces were nice as was the pool area. The rooms are nothing special and the furniture was banged up. We were shocked when we were told the facility was only 7 years old. The dark wood furniture that was chosen really showed the damage. Housekeeping was OK. One of my pet peeves is them replacing he hanging towels when they have the conserve water signs. It’s happens all the time with Hilton! I’m not sure if it’s a communication issue or a training issue. Don’t put the signs out if you are not going to abide by them! We were there 4 nights, they serviced our room the first day and took our hangings towels. Grrrr...the second day they didnt take them. Yay, but the third day the room did not get serviced at all. There was white stuff on the floor by the elevators the whole time we were there, so not sure when the vacuuming is getting done. The bed was fine, but the pillows were not particularly comfortable. I think the prices were high for the amenities. They also pulled the coffee from the lobby at 0930. We thought this was particularly early and it wasn’t out at 620 this morning when we were heading out to the airport. Perhaps 6-11 might be a more reasonable time schedule?
Was expecting a high-end resort. The picture on the app misrepresented the property. The room with an ocean view had a view of a 4 lane, rather busy, highway with a view of the ocean when the cars didn’t block the view.