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Loved our stay!
I understand that every condo is different and consistency might be off, but we loved our stay and had a great trip. Vacasa was easy to book and provided good communication before and during our trip! As with any hotel or condo booking, you have to do your research and read the cancellation policy before you book. There is also an insurance option to add on at the time of booking. I will absolutely return to the Carolinian using Vacasa to book it!
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Vacasa renters beware TERRIBLE customer service
VACASA rentals have the worst customers service. Rented a condo in North Myrtle Beach @ North Hampton #1501, 2bdrm 3bth, spectacular view from wrap around balcony. Unit is dated, needs TLC, and deep cleaning. Rented Sep 4-9th, 2024. After 48hrs of back and forth with customer service still no resolution with not having hot water. Checked out a day early. Only took a chance with vacasa because it was booked through Marriott. Absolutely will not use vacasa again and will advise others to avoid. Customer service is not local until you ask to speak with a manager. After asking for manager it took over 30 mins of being on hold. The 1st conversation sounded promising, but ended up at square one. Talked to two more local managers. Nothing resolved.
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Terrible Company!
They were the worst company I have ever dealt with! I had to cancel my reservation and I had it in writing the day i had to cancel by and they would not refund my money. In fact the girl that i was talking to laughed at me!!! I finally got Expedia involved and they finally sent me a refund because again it was well documented that i was within my time period. I should never had to be laughed at and refused a refund. Dont rent with them!
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Parking elevator
For the entire stay the parking elevator was out of order. Every day it was reported by many but nothing was done. It was even reported to the manager who said it would be fixed, it wasn't. Imagine having to park on the 5th floor and your almost 80 yr mum walking down the stairs. Gotta say mum did them better than me 🙂
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Relaxing 1 night stay
We live just 2 hrs away, but I didn't want to just make this a day trip like we always do. This beautiful place was available for one night at a pretty decent price for a balcony ocean view. I would def stay here again longer. It was very clean and the customer was very nice.