TripAdvisor traveler ratingbased on 9240 reviews
You'll love it because...of its modern style, minimalist decor and spacious rooms. Because of the peacefulness and relaxation you will enjoy there. It is ideal for couples as it is exclusively for use by adults. If you also like golf, its location is perfect,
situated on one of the best golf courses of the Riviera.
FREE 24 HOUR WI-FI throughout all areas of our Hotels, limited to 2 devices.
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General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating9240 reviews
Firstly must say that 99.9% of the staff are so kind, helpful, polite & friendly. The complex is immaculately clean & tidy. Book all your trips through Gerardo who sits on the lobby. He's brilliant. We paid to go to Xavage Xcaret which is fantastic Book all the restaurants straight away otherwise you may not get in. Arlequin was the most amazing we found. Mashua was also v good You can get a golf buggy to any other hotel on the resort (there are 4 including Sian Khan) Secondly there is not a lot of info provided about what is in the hotels. So here are our must sees Go to the infinity pool- that's a must -at akumal Free dolphin show every day at 11- akumal on the beach Free water sports at the beach There is a 24 HR snack bar at Sian Khan, After 6 they make it to order. The sports bar at Akumul serves chicken wings/burgers etc to order after 4.30 There are tequila driving games. Chocolate making , volleyball, Spanish lessons etc also during the day. We saw a excellent rock band at the Akumal pool. Do the Eco-Baria tour booked in reception. Costs €5 is absolutely brilliant & informative & you can see lots of animals & learn about the Eco park. Now for the negatives. Not ground breaking but maybe indicates this is not a 5* hotel. Everything is quite inconsistent ... Sports bar food, first time was brill, second time food arrived at different times even though we were a party of 6, 2 chicken wings & a few chips & no cutlery. Very different experience from 3 days prior. My parents asked the staff to lay a table next to us in the buffet. Was told no! My parents had the turn down service with petals chocolates etc twice during 11 days & the other 2 rooms did not even receive this service once even though we came as a party of 6. The Tepiyanki was disappointing. You had to choose which specific meat you wanted & the menu to purchase wine as a extra was shoved in our face as soon as we sat down rather than asking everyone what they would like to drink first. Then all the coke & lemonade was flat. Have experienced teppanyaki in other AL hotels in Jamaica etc and this was by far the worst. We went to another hotel on the complex & could not get back at 12.15 even though the trains are supposed to run until 12.30am. The train then passed us after we had walked for 30 mins! You have to specifically ask for top shelf spirits when ordering drinks. Cocktails made in Sian Khan can not be made in other hotels? Gardeners start super early, right by the rooms, limiting any sleep in the morning Finally, when you arrive in Mexico They give you a tiny immigration slip of paper keep hold of this as if you loose it you have to pay $50 when you leave the airport to get another one. Although no one tells you that!
Way better than I thought it would be.
Great resort but i room was not ready until close to 5pm. The food and entertainment was great but please tip the waiters. I ran out of small bills by day four out of five and the buffet staff wouldn't even bring us water. The hostess that's seats you wouldn't seat us but the very next couple was shown their seats with smiles. Runaway bay is still the best we have been to.
Pros and Cons
Pros Best food/buffet ever!!! Loved loved the beach, at both locations. The fish were right with you.....wish I had been able to get a picture and infinity pool was beautiful! The trolleys from our location to our 3 sister resorts were amazing. Never had to wait long. Enjoyed having all locations to choose from. Con Location of our room. I wish this had volume.......it is so loud....party pools. wanted peace and quiet, requested to be moved but our only choice was further away from the lobby/buffet and still close to the loud party pool. They had a quiet pool on the other side of the resort which very nice. Would have liked our room over there but wasn’t possible. Mosquitoes were really bad....I realize some people don’t suffer from them but if you do this is defiantly not the place for you to spent evenings outside. All in all I liked the resort and would recommend it. Just be sure to get the right room location.
Not 5 star
Arrived on NYE to a shambles , given a room that stuck of damp , waited a hour to be moved , moved to another room that stank. The reception was chaos as it was NYE. We eventually paid extra for a upgrade to a. Room with a rooftop jacuzzi which I had tried to pre book before arrival and upon check in but was told none were available. The penthouse needs a re vamp. The walls need painting and the furnishing updating . The blinds broke several times. We spent a lot of time reporting faulty things with the room and on 3 occasions the air conditioning broke and we were asked to move rooms again. The list is endless . Managers upon managers said they would rectify a problem and still hours later no one had !! Room service rather basic . Cleaners and maintenance guys really nice . The restaurants were really nice and there saving grace the Chinese on site is heaven, alux, don pablo were all lovely don’t waste your time Going to the rodizo. One huge problem is the men wearing shorts !!!! Some restaurants allow you some don’t ! Asking for 2 steaks when you don’t drink alcohol I don’t think is a problem but some did and refused however you can drink u limited alcohol but they wouldn’t allow my partner 2 steaks !!! One of the managers was fantastic and his name began with F as was the lady manager and I apologise for writing a review so late ! I wouldn’t return to this hotel , not much sun at this hotel as very bushy . Please consider re vamping the rooms And bathrooms .
Wonderful as usual!
Stayed for our 5th visit March 7 to March 14. Stayed in villa 18 in the Garden Suite. A couple negatives, the mini fridge went out and the garden tub outside had some sharp broken vents that needed repairs. Hopefully these small things can get repaired during the time they are closed for business. Other than that, everything was exceptional. The room was clean. The service was impeccable. We ate at Alux, Maiko, Mashu, and the table show at Coba. For this trip our favorite was Mashu, due to our waiter Roger! It was a wonderful trip and the weather was perfect. March is a great time to visit if you can. We will be back as soon as we can. Love this place!