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Hotel overview
At the Bahia Principe Luxury Akumal, experience the essence of the Riviera Maya in a beachfront setting with a touch of luxury and exclusivity for everyone. This hotel features an Adults-Only area. Located in the heart of the Riviera Maya, near a beautiful Caribbean beach of crystal, clear waters and surrounded by the lush vegetation of the tropical jungle. You can get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe Riviera Maya resort (fees apply). Stay at 1 and Play at 4: Staying at Bahia Principe Luxury Akumal, you can enjoy the facilities at Bahia Principe Grand Coba, Bahia Principe Grand Tulum and Bahia Principe Luxury Sian Ka'an (buffet restaurants excluded). In total 24 restaurants, 25 bars and
It's ideal for:
Active people who want to get the most out of their time in the area, with an exclusive atmosphere and premium services.
FREE unlimited WI-FI throughout all areas of our hotels.
Location
TulumProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
14392 reviews
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Apr 22, 2025Great resort
Excellent place to be. Service is amazing and the place is really nice. Lots of activities to enjoy and good food. Make sure you book some shows-circus, fiesta Mexicana, Magic show. The whole experience was top notch, the only thing I regret is gaining like 7 lbs in a week🤨
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Apr 22, 2025Disappointed Return to What Used to Be a Favourite Resort – Not Worth the Price Anymore
As a travel agent who has personally visited Luxury Bahia Principe Akumal five times—always bringing groups with me—I had high hopes for this trip to celebrate my sister’s 40th birthday. Each of us spent over $2,600 CAD expecting a luxury experience that this resort has delivered in the past. Unfortunately, this visit left us deeply disappointed. Lack of Recognition or Effort for Loyal Guests Despite my loyalty and history with this resort, there was no acknowledgement of my regular stays—not even a simple welcome back. Even more upsetting, my sister’s milestone birthday was entirely overlooked. No room décor, no special touches—nothing that other resorts typically offer with ease for such occasions. A La Carte Fail & Tech Troubles One of the main reasons we booked luxury rooms was for the unlimited à la carte dining. We couldn’t book any. The system heavily relies on guests using their phones for everything—dining reservations, spa bookings, viewing menus—but the Wi-Fi was unreliable at best. Constantly dropping out, with long periods where we couldn’t reconnect, it made planning on-site nearly impossible. Room Access Issues & Lockouts Instead of traditional key cards, the resort uses chip-enabled wristbands to access rooms. These were more frustrating than helpful, often failing to work and locking us out. After voicing concerns about the disappointing experience, all four of us were locked out of our rooms entirely. Not exactly the resolution we were hoping for. Paid Entertainment & Gag Order Nightly entertainment—usually a highlight—was not always included, with several events requiring additional payment. As a gesture for the troubles, we were offered one complimentary event only if we signed a non-disclosure agreement. That alone speaks volumes. Some Positives, But Not Enough To be fair, many staff members were friendly and worked hard to ensure guests had a good time. The resort grounds and pools remain beautiful. But that alone can’t make up for the lack of service, organization, and consideration we encountered. Bottom Line This is not a luxury resort experience—at least not anymore. It may look the part on the surface, but the lack of care for loyal guests, technical issues, inaccessible amenities, and overall poor customer service do not justify the cost. I won’t be recommending this property again, and I’ll be steering my future clients elsewhere.
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Apr 20, 2025
Never Again! Spend your money elsewhere.
Oh boy, where do I start? We choose this resort to celebrate my 40th birthday as we have stayed their other properties numerous times and really looked forward to unlimited a la cartes. All of our previous experiences with Bahia Coba, Sian Ka'an and Tulum have been great, The cost of the trip was over $2600 CAD/person so it was definitely a splurge but I wanted to celebrate! The hotel did nothing to acknowledge my birthday even though many requests were made by others in my group. The rooms were never cleaned fully, the cleaners took our robes on the 2nd day and despite many notes left, were never replaced. We blew through towels due to the leaking shower door and had to borrow towels from the adjoining room. The rooms are anything but soundproof. The gardeners had their power equipment going outside the rooms at 7:30am! Beds are hard as a rock and the pillows were garbage. Everything at the resort is now done through an app and as someone who despises being on my phone on holidays, this was a massive disappointment, but not nearly as disappointing as the a la cartes being completely booked up for the entire week! I was livid. Apparently you can/should book your dinners up to 10 days before you even arrive in the country! For almost $3000/person I did not expect to be eating at buffet all week. The buffet was dicey to say the least. Nothing was labeled correctly and as someone who has a severe intolerance to seafood , this could actually be deadly to someone who is anaphylactic. Access to the rooms is via a chip on your wrist band and they do not work well. After my sister and I had complained about our experience, we were both locked out of our rooms. We had to come down to the customer service rep to discuss our experiences and the rep offered to comp an event that we had paid for. It was a small gesture to compensate for our troubles but we reluctantly agreed. When we went to check out of the hotel they tried to make us sign NDA's! That was the only way we could get our $25 event comped and we both refused! They wouldn't refund us for the event because we wouldn't sign the NDA papers and we had shuttles waiting to take us to the airport , we didn't have time to dispute the charges. I have never wanted to go home so badly. Other negative mentionables include male staff from the resort standing in bushes outside of our swim up rooms and walking through the bushes with headlamps at night. The games in the sports bar cost money. There was often no toilet paper in the hotel washrooms. The booze was disgusting. I drank canned beer for most of the week because the cocktails tasted like chemicals. I spent the last day and a half of my trip riddled with anxiety and stress. After all that said, the resort IS beautiful, pool are great and the beach is decent but I will never ever go back.
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Apr 20, 2025
Second time around
This time, we went with extended family. There were 5 of us in total. The rooms were clean. Food was plentiful. One of our party has celiac, the main buffet chef made her pancakes every morning! They had lots of options at the a la cartes for her too! We enjoyed the adults only beach. Sea grass season was starting just as we were leaving. Those staff that clean the beach were working hard to keep it to a minimum but it is the OCEAN!
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Apr 20, 2025
A fantastic vacation with family!
A very nice place to stay, The buffet was very good with a large selection to choose from. The pools were very clean and the staff are fantastic and very accommodating, went with a family group of 18 and were able to set up a table for us at buffet a few times! Never tried any a la carts as we were only there for 8 nights and liked the buffet and snack bar, there are plenty of food options as we had access to the 3 other resorts (bars and buffet)on this large property. The chair towel game is played here( yet to find a Mexican resort that doesn't) but was still able to find a lounge chairs at the pool or beach after breakfast under shade somewhere. The beaches are nice and some seaweed can be seen but staff do a excellent job of removing most of it in the morning when it washes in. Stayed in a junior suite superior room that was very clean and AC worked well, did not like bathtub shower I prefer a stand up shower only and found tub bottom slippery and it is suggested that you place a towel on bottom of tub if needed I was ok without. Had family that stayed in a few of the swim up pool rooms that are very nice did spend some time in those! Overall a fantastic place to stay and 8 nights was not enough to explore this large property and would come back!!!