TripAdvisor traveler ratingbased on 2793 reviews
Designed for families, spa-lovers, golf-enthusiasts and couples looking to tie the knot, this expansive Caribbean getaway provides all-inclusive comforts in an atmosphere ideal for rest, relaxation and romance. Fronting the pristine white-sands of Playa Bávaro, this inviting getaway offers upscale, all-suite accommodations; dynamic bars and a selection of à la carte specialty restaurants; a first-class spa; sparkling swimming pools complete with children's areas; 24-hour baby-sitting services and a supervised kids’ activity club; romantic wedding services and picturesque ceremony locations; tennis courts and mini-golf; a casino, discotheque and daily entertainment at Pueblo Príncipe and a great location nearby a variety of local golf courses.
FREE 24 HOUR WI-FI throughout all areas of our Hotels, limited to 2 devices.
Wish you were here?
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Ratings & reviews
TripAdvisor traveler rating2793 reviews
clean hotel lovely pool
We stayed at this hotel and found it to be very clean. The rooms were large with large bathrooms and balconies. The food at the main hotel in the buffet was very good with a good selection. We found that 3 of the specialty restaurants were not good. They included the Mediteranian, Greek and Italian. We really enjoyed the Japanese Tepanyaki. The staff were very friendly. We were warned about thefts from the room and were told to keep everything in the safe when we were not in the room. They provided a free safe. We found that this was one of about 4 hotels which were all in the same general area. You had to take a shuttle to get to the beach. We found that this was too large of a complex for our liking. As with most resorts people were reserving their lounge chairs around the pool which was inconvenient. The hotel says they do not permit this but it happens every day.
Theft in the hotel premises and security involved
Its a horrible experience. US $5000, CAD $ 100, DR $4000+DR$1000, theft from the room in my suitcase lock still there but zipper and latch broken. I stayed from Dec 25, 2019 to Jan 1, 2020 and in total had 9 rooms booked. The security manager- Antonio and the superintendent Bernandino are both involved with the maintenance guy and cleaning guy. There has been a police complaint too but all in disguise.
rude front desk. accommodations were horrible. fear of workers being in your room while you were not there is highly probable. be careful of what you drink and who you get it from. do not wonder alone in the resort.
Great trip for a single parent
Traveled in the first week of June during a controversial time for the resort brand. I stayed in Turquesa with my 8 year old son we and had a fantastic time. I've worked in hotels for years and have high but realistic expectations. I did have to ask twice to have the family add-ons for my son on the first day. That was the only real issue with the hotel. The room was better appointed than others I've been to. Wifi worked when needed. I did not attend the consultation, to get all the wifi knowing in advance what to expect I declined politely. My son and I found the guests in some of Turquesa were part of a large party and got obnoxious in and around the pool and bar. We avoided this and walked to the beach. Trolly's when needed. A few hours at the beach then we went back via other pools back to our section. The à la carte restaurants were all good quality and servers were kind to my son in all. We found the Turquesa buffets to be hot and fresh at each of the meals we had there; the servers were always available. I didn't tip in large sums, I chose to tip in modest amounts in a reasonable frequency. The evening entertainment was great and we often went to Bavaro. I didn't drink as much as I could have because no one wants to parent with a hangover - but drinks were all good and coffee was great. We definitely enjoyed the food, we are not picky and have no allergies fortunately. I felt this resort was a good value for the amount I paid (single parent bonus) I finally didn't have to pay an adult rate for my kid, that was appreciated and not always available during times I can book/ travel. I'd go back, but may choose one of the surrounding resorts just to try variety. If I end up at Turquesa again it will be a good time too.
Terrible customer service skills
Employees had bad customer service skills from the front desk to the lady that reserve tables for the restaurant and the bar and by the way I speak perfect Spanish. We was very disappointed with the service and the treatment I will recomend better training and better communication skills is much needed. I will ask a question and they will not know or tell me to look at the map. We asked to talk to a high rank manager and they refuse to assist us with your request. I have to say the restaurant experience was great the only thing good I have to say about the place.