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Hotel overview
Located in the heart of Riviera Maya, this fabulous hotel designed with integration and sustainability in mind, lies over the sand of one of the most yearned-for beaches with crystal clear waters and white-sand areas. Its exclusive services and amenities make it the perfect hotel in the perfect destination for you to visit the ancient Mayan ruins and enjoy the lush nature that will surround you. Get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe Riviera Maya resort (fees apply), and take the kids along, too……or you can just spend your stay enjoying the sun and the sand! You can also enjoy the facilities and a la carte restaurants at the Bahia Principe Grand Coba, located within the Bahia Principe Riviera Maya complex. Stay at 1 and Play at 2: Staying at the Bahia Principe Grand Tulum, you can enjoy the facilities at Bahia Principe Grand Coba (except buffet restaurants). In total 15 restaurants, 12 bars and 5 pools.
It’s ideal for:
Energetic young people and families. People who want to enjoy the area to the fullest within a fun and sociable atmosphere.
FREE, unlimited WI-FI throughout all areas of our Hotels.
Please contact the hotel for additional information regarding business services (gebgroupscompmex@bahia-principe.com)
Location
TulumProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
16679 reviews
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Apr 21, 2025Breathtaking
Great and highly recommended resort. Lots of activities and awesome highly rated night entertainment. Staff is amazing, buffet restaurant is very good and quite a big variety in selection of dishes. Special thanks to zcarlos, the manager, for accommodating us with last minute changes with the A La Carte restaurants, kudos to you my friend. Servers are always there to cater and the tequila and mezcal were amazing thanks to Jesus and a few more waiters who I don't remember their names. Pool activities were quite entertaining thanks to the wonderful and beautiful leader. Overall, this is a vacation getaway you will remember forever.
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Apr 19, 2025Worst service and experience I have ever had. We are an easy going family with little to complain about. This scarred us
This was one of the worst experiences I’ve ever had in an all inclusive hotel. We got locked out of our room which was a mile away (key card never done correctly), only 2 pillows and 2 towels available, the shower ceiling fell on my wife, more…..
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Apr 18, 2025Nice hotel but won’t be going back
An average hotel imo. Buffet wasn’t up to the standard you would expect in 4/5star hotel. Visited the a la carte resurants. Enjoying Brazilian and teppanyaki. Kids club is good. My young kids loved it! And the kids shows which they reherse for are good. The shows they put on.. especially Origen aren’t great. I would see the Origen again even if it was free. 2 bedroom suite the bath flooded all the time. The door didn’t lock 50% of the time and no one came out to repair it on first request. Last few days the safe stopped locking as battery went. I didn’t bother asking for help on that occasion. Overall my kids enjoyed themselves and I met some nice people. But I won’t be rushing back to the resort. I’ll be checking out others
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Apr 17, 2025Solid all inclusive, great staff
This is a solid AI experience in Riveria Maya. We stayed in an outdated room, but we spent very little time there. The beds seemed hard when we arrived but we slept great after a full day in the sun. My biggest complaint is that we had to BATTLE to get dinner reservations. We went with a group of around 20 people and 10 people never got dinner reservations. The a la carte restarants were not full. So it seemed to be a staffing issue. This ended up being a big disappointment and led us to venture outside the resort into town for dinner which was great, but also not why you book an all inclusive vacation for 20 people. What the property lacks in facilities they make up for with staff. Every person we interacted with was great and went above and beyond to remember our preferences and engage with our group on a personal level. Special shoutouts to Erick in Entertainment, Saul in the main buffet and Juan in the sports bar. The staff in the main pool swim up bar were so BUSY and stayed friendly. Overall we'd come again , but probably book Akumal for better chance with a la carte meals.
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Apr 17, 2025
TRY it!
First of all,flew into tulum airport...smaller,Way better airport.This put me much closer to the resort.LOts of travel issues,but this is about the resort.BPGT is a pretty BIG place and despite the fact that my room Never had a drop of HOT water,I kept it happily as it was fairly close to the restaurants and entrance/pools ect. Food was awesome...I just ate the buffet as the main restaurants made you jump through lots of hoops to get a reservation.Menu was different every day,but much tastier and more variety than I've seen at other places. Pools were fine and kept pretty clean and bars were awesome with the bartenders being nice and remembering my repeat orders of the day. Ocean NOT Great..Only a small portion of beach that was swimmable.If you just like to set on a chair and stare at it I guess its ok,but Swimming in it is one of the main reasons I travel to Mexico.Red flags were up pretty much eternally but great swimming on the small bit that was open. These guys work SUPER hard to clean the SArgassum(seaweed) off the beach as this stuff is never ending and if it sets for long starts giving off toxic fumes.They have the largest crews dedicated to this I have ever seen in Mexico or the Carribean,which made the ocean great despite being less then perfect. The staff that takes care of Taxis and Excursions are awesome and very little about travel slips through the cracks.If you"re not into walking there are lots of skinny little trucks called "collectivos" that will take you around the resort.(i like to walk).Just be careful as the pathways are not that wide and these guys are constantly going at a pretty good clip. GRound floor I had ants and some small wasps in my patio area and there was generally ALOT of diverse wildlife allover the resort.The Grackles fly in and out of the food areas all day long which seems to make some people uneasy-but NEVER seen a drop of poop from these birds!They are not like doves or pigeons,they seem super smart and obviously dont poop where they eat. cuati and agouti around as well and more Iguanas than Ive EVER seen in one location,but Hey...Its the jungle! Overall Ill give it a 4 because of the cold water thing and the Iffy beach situation-But still one of the best values for the money Ive seen!