TripAdvisor traveler ratingbased on 2007 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating2007 reviews
Not that great start of our 7 day Vacation
We are a Canadian family and arrived here for a 7 day trip, landed on Sep5th. Day 1 or first impressions haven't been great. Maintainence issues in room (Fan/Ac broken). Buffet not upto 5 star resort standards (No shrimps ,limited grilled meat options and no special lobster night planned) . Pool bars - looooongggg lineups and run out of premium liquor . Lobby bar is great. 2 major Ala carte Restaurant closed - brazilian and sea food. Pool service nonexistent on day 1 . Kids water part is great. Day 2 we are planning to check the beach area, beach restaurant, snacks place around kids water park, sports bar and Mexican restaurant. Jose ,one of the managers has been great so far in helping out resolve our issues, great service. Good thing is that Covid 19 protocals are being adhered to. We will explore rest of the resort for our next 6 days and update our comments accordingly.
Great Resort for a family
Visited this resort from 8-26 / 9-2. When we arrived the reception and check-in was a breeze. Resort grounds is well maintained, the only sad part about it is seeing the other resort closed due to COVID. We travel to Punta Cana every year and definitely missed having to see all the resorts open. The resort entertainers are amazing and are always keeping you entertained, a shout you to Jerry who is always the life of the party and Joan the the other acrobats. The room was good, but the only cons is that the linen on the bed and pillows had a humid smell, other than that there is no other negative. Since COVID you need to make reservations to every restaurant for breakfast,Lunch and Dinner. The pool are always clean and there are plenty of pool chairs available so you don’t need to make reservations. The weather was always nice that I always ran all over the resort in the morning. The bars can make all the drinks you want. Just make sure Rut bring singles to tip the workers there. They don’t make that much and are working their behinds off to make your stay very pleasant. We always left $5 every morning to the cleaning lady for cleaning our room. Room service is 24 hours, they say that it takes 30-45 mins to get your food but it was always there like in 10 minutes. Thank you Bahia Principe for making our trip a great one.
Thank you Bahia Fantasia Staff!
We traveled to PUJ for the wknd during the pandemic. I must say, we were hesitant in traveling during this time but so happy we did. We were there from Fri 8/28 - Mon 8/31. (My hisband, daughter & I). The staff truly goes above & beyond! Despite some things being closed, we loved the way they entertaintained & kept the facilities cleaned. Upon arriving we were given masks & little bottles of santizers which I thought was great. (We had ours already but it was a nice gesture. We always ate @ the Larimar buffet, my fav was lunch & dinner so delicious & snack bar by the waterpark was ok. Pool was my favorite, chairs & umbrellas always available, unlike many places we did not have to get up at 6:30a to reserve a pool chair lol. The wet bars were closed due to social distancing. (Just the bar) We walked over to the beach near Ambar property 10-12 min walk but a nice walk. There were no beach chairs if you walk straight down to the beach but a minute or 2 walk to the left is Ambar & there are chairs. There you have the Olas Buffet & a bar can’t recall the name. I have to say that the entertainment, waiters, pool staff ....EVERYONE were so great! I can only remember Christopher one of the entertainers, Daniel a waiter @ Larimar, Juan @ Kokobar.... The servers behind the counters in the buffet, the cooks for working so hard under pressure. I mean this is just a fraction of the awesome & attentive pple there. A lil advice to my fellow travelers, although this is all inclusive, bring some dollar bills, tipping is a must for us, & we tipped all the time plus the staff really go the extra mile to make us happy. Thank you for such a lovely stay. We miss you all!!! Hasta la proxima! Til next time!
Punta Cana never disappoints!
We visited Bahia Principe Fantasia from Monday, July 17 2020 and left on Saturday, July 22 2020 and we had a blast! We have visited Punta Cana many times before, and feel that these resorts have been better than Los Cabos, Mexico, Costa Rica and Jamaica. Everything down to the food, entertainment and service is always top notch in DR and definitely worth visiting/revisiting. At first we were hesitant about visiting because of COVID but because of the many months under quarantine, the amazing sale in the Bahia website, and having our Thailand and Belize trips cancelled we just had to go. We were also hesitant because we heard that the airport was requiring a COVID test but when we arrived we were not asked for test results and just breezed through the airport. Let me begin by saying that the food was amazing, even with some closed restaurants. They served the best Dominican food, in the buffet, compared to the other resorts we have been to; the beans were on point! The Indian and Greek restaurants also served unbelievably delicious food. I HATE spicy food but ate everything on my plate from the Indian restaurant. They also served this amazing juice that helped with the spiciness of the food and even the chef came out to greet the people. The Greek restaurant served delicious kabobs; my only regret was not getting dessert. I would have to say that the steak and Italian restaurants were disappointing. The steak restaurant had okay appetizers and the Italian place served gnocchi that tasted like wax and hard risotto. Not worth going to. Unfortunately the seafood and Mexican restaurants were closed during our stay so we couldn't visit those places. Another thing that is great about Punta Cana resorts are the entertainers and workers. I don't know what it is about Dominicans but they are always the life of the party and that has been the case when visiting resorts there and spending time with their main entertainers. When visiting Montego Bay Jamaica, Costa Rica and Los Cabos Mexico I felt that time was dragging because the resorts did not have people that did activities or if they did, they were not funny and it felt they were just going through the motions of completing their day at work. In DR, the entertainers love to make jokes, dance and just have a good time. Bahia was no exception-Jerry, Christopher and Na...something (I forgot her name) made me laugh all day and were the life of the party. It seemed that Jerry never stopped dancing or talking to the visitors-he even jumped in the pool to converse with visitors. The night life was fun because of the main entertainers. Everyone was dancing and the mood was always light and fun. Just an amazing time! The waiters and overall staff were also on point as they always tried to help us whenever we had a question or wanted something. For example, I was eating at the buffet and requested rice, beans and meat and I said -joking around- I wish a had avocado. The next day, I forget the server's name, which I truly regret because now I can't give him a shout out, had avocado waiting for me. That is how considerate and attentive they are!! Also, because of COVID all workers took extraordinary precautions to make sure everyone was safe. Every location had hand sanitizers, all restaurants had mechanisms to take your temperature, and the buffet servers had to serve your food-which at times were annoying but whatever. Also, the pool bar was close so you had to walk to the bar-this is the case in all resorts. I regret not bringing a large thermos so I wouldn't have to get out of the pool so much. Finally, we decided to change things up and buy a trip to zip line, monkey land and to drive buggies. We used Runners and PJ was our main guide. Runners was professionally run and PJ was hilarious. He reminded us of that Police Academy actor-Michael Leslie Winslow because he made different noises and always had jokes. We have done zip lining in Costa Rica, which was the only good thing about traveling to Costa Rica and drove buggies in DR and Mexico. So we were excited to try Monkey Land. We saw 2lb monkeys that were ADORABLE!!! We fed them and they jumped on our head/shoulders; it was a fun experience. The only negative comments I can make about Bahia Fantasia is 1. The entrance music. I truly feel bad for the workers working in the main building because they are forced to listen to the theme song of the resort NONSTOP!!! I was around the area sometimes and couldn't take it...I can not image working 24/7 with that song playing NONSTOP! 2. The only reason we stayed in Fantasia was because we had family coming with us with little children but their passports did not come in time so they had to cancel. I did not know the true extent of the many children activities otherwise I would have immediately booked a room at Bahia Amber. Fantasia had activities like Disney princess shows and Superhero night whereas Amber had rum, wine tasting in the pool, mimosas/screwdrivers for breakfast and had more activities geared towards adults. We were not given the option to change resorts when we first arrived so did not think anything of it. A couple days later we asked to switch resorts and we agreed to pay the difference but the workers acted like that was an impossibility and we never got to switch. I still do not understand why considering the resort would get more money but we had a good time so I can't complain too much. P.S. Fantasia is about a 10 minute walk from the beach where as Ambar is beach front. Bahia Principe has other resorts that are in the middle between Fantasia and Ambar (Adults). So if you want to be closer to the beach and have family then stay in the Esmeralda or Punta Cana sections because they are located in between the two.
Awesome. Welington and Hector sell the best tours at hotel with amazing and attractive rates . The installation and pools are amazing included the kids pool. The restaurant and pools are fresh and variety. Good taste and beach enjoy