Wish you were here?

Hotel overview

Located in the luxury eco resort of Mayakoba, on the Riviera Maya. The resorts 214 rooms and suites are designed to poetically integrate our guests with nature. Built in the jungle and along the coastline guests have options of the lush lagoon rooms or beachside. Each room is adorned with affluent amenities to energize our guests with cheerful Mexican hospitality. Four restaurants will have signature offerings and set the stage for you to enjoy the local flavors of the Yucatan and beyond. Two restaurants will reside along the Caribbean shore and two will be nestled in amongst the flora and fauna of the resort lagoon. The SPA is designed to provide guests with an opportunity to be their own mixologist by selecting inspiring ingredients. Relax in your private Spa Suite overlooking the dramatic waterways. The spectacular architecture of this two-level spa and spa suites are devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and cleansing your spirit. The hotels state-of-the-art fitness center is the perfect spot to keep up with your routine while visiting us. Guest will be able to enjoy 18 holes of golf on the Greg Norman designed El Camaleon golf course, home of the OHL Classic at Mayakoba - PGA Tour. Over 900 square meters of flexible event space including a 618 square meter ballroom and 5 studios.

Property information

Year Built: 2016
Last Renovation: 2016
Accessible rooms: 11
All rooms non-smoking: 214
Connecting rooms or suites: 4
Double bedrooms: 61
Floors: 3
Nonsmoking rooms: 214
Rooms with internet access: 1
Single-bedded accommodations: 112
Suites: 41
Total rooms: 214
Total rooms and suites: 214

{{title}}

Hotel details

Amenities

Show more

Activities

Show more

Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.56 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $45 (Plus Tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: No charge for children 11 and under when sharing room with parents
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 11
Pet Policy Pets Allowed: 1 dog allowed per room up to 50 pounds maximum weight. Must follow

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 2416 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Incredible experience.

    Incredible Experience. Amazing facility with outstanding staff who makes you feel welcomed and attends to most of the needs. Mixture of beautiful beaches and landscape. Food and restaurants are wonderful. Easy access to bikes and adjacent properties for additional options.

    Oct 10, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The best of the best

    Will be returning back! Phenomenal food and drinks. Was blown away that this was an all inclusive resort. The staff never missed a beat and the weather was more beautiful than we could have anticipated. Mayakoba is our new favorite place! Thank you, Andaz!

    Oct 08, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Andaz

    Fantastic property. Great pool, great service, beautiful views. William was the best waiter and provided excellent customer service.

    Sep 26, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    One and done...

    Book with caution. I was there for a meeting and had some serious issues that were "sort of" addressed. One night I was going to sleep and pulled back the comforter only to find blood splotches. Mind you, the bed was freshly made!!! When I advised the hotel, I was told...we'll take care of it. Had ants on the counter and they did come and spray. This was not a one off situation. Talked to multiple people in the group and they all had ants. Two days after the counter situation, they were in toliet area. The room is super dark and very poor lighting. Also, there is no where to set up your computer and work.

    Sep 26, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Exceptional hotel, especially the beach front studio with splash pool

    I was pleasantly surprised with the food quality. For an all inclusive, it was steak & lobster every night.

    Sep 24, 2024