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Rebook now, recharge later

Get 125% back in future travel credit for booking and travel through 12/15/2021 or request a refund for the land-portion of your vacation package.

Southwest Vacations® never charges Customers a fee to change or cancel their vacation plans. We are giving Customers the choice to request a refund for their booking (applies only to non-air portion) or the opportunity to rebook later with flexibility and peace of mind with additional credit, giving you more vacation for your buck. Southwest® does not charge fees to change or cancel flights. You can use your unused air portion to rebook your next flight with us. We know times have been turbulent. And we value you and your vacation time. 

Customers with Travel Protection*  
*Exclusively for bookings made prior to 5/31/20 with travel scheduled to depart 3/21/20 through 9/30/20. 
  • Rebook Now. Recharge Later. Customers can request Future Travel Credit, plus an additional 25%, including the full value of the Travel Protection Plan originally purchased. The Future Travel Credit will be valid for bookings and travel through 12/15/21^. Be sure to add Travel Protection on the new booking, as we are refunding the full amount of this premium in Future Travel Credit from your original booking. Air travel must be with Southwest Airlines® and follow the airline’s guidelines for rebooking so that we may transfer your air credit from the original reservation.  
  • Full refunds, less the cost of Travel Protection and Southwest air value, are available to those customers who prefer one.If you choose a refund, please know that we are doing the best we can and are actively adding resources to our accounting team to process. We appreciate your patience as this could take up to 90 days. If you have previously requested a refund, please rest assured that we will be in touch. Unused Southwest air funds can be used for future travel. The funds used to pay for a nonrefundable ticket are valid for one year from the date of purchase.
Customers without Travel Protection* 
*Exclusively for bookings made prior to 5/31/20 with travel scheduled to depart 3/21/20 through 9/30/20. 
  • Rebook Now. Recharge Later. When you are ready to rebook, not only will you receive a refund (less any applicable penalties and Southwest air value) in the form of Future Travel Credit, but also an additional 25% credit to use on your new reservation! Please note that, if you received an air credit from a scheduled airline and would like to use it on your new booking, rebookings must be on the same air carrier and must follow the airline’s guidelines for rebooking so that we may transfer the air credit from the original reservation. The Future Travel Credit can be applied to new bookings made and traveled through 12/15/21^. Customers are subject to Southwest® rebooking policies and any other supplier guidelines and penalties that may have been accepted and incurred on the original reservation. You are not able to add Travel Protection to your new reservation using your Future Travel Credit.
  • Full refunds, less the cost of Travel Protection and Southwest air value, are available to those customers who prefer one. If you choose a refund, please know that we are doing the best we can and are actively adding resources to our accounting team to process. We appreciate your patience, as this could take up to 90 days. If you have previously requested a refund, please rest assured that we will be in touch.  
^ Travel credits are not retroactive, non-refundable, non-redeemable for cash and expire on 12/15/21.

Frequently Asked Questions:

Can my travel credit be applied to multiple reservations? Yes, but the travel credit must be used for a new booking with Southwest Vacations.

Can I give my travel credit to someone else? No, at least one person on the original reservation needs to be on the new booking.

How will I know what the value of my travel credit is? You will receive an email from our Accounting Team. Travel credits will be issued in lead Passenger’s name, or individual cardholders’ names for bookings with multiple payments.

Will I receive anything other than an email regarding my travel credits? No, only an email will be sent.

How long is my travel credit valid for? Travel credits must be redeemed and used by 12/15/2021. Any travel credit that goes unused by 12/15/2021 will be forfeited.

If I receive a travel credit + 25% and rebook and cancel my rebooked trip, can I get travel credit again with the 25% bonus? No, this offer can be accepted one (1) time. ​​ ​​​​​ ​​​​​​​​​​​​​​​