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Destinations currently experiencing travel disruptions

Arizona, Aruba, Belize, Cabo San Lucas/Los Cabos, Cancun, Cozumel, Florida, Grand Cayman, Hawaii, Montego Bay, Nassau, Bahamas, Puerto Vallarta, Punta Cana, San Jose, Costa Rica & Liberia, Costa Rica, Texas, Turks and Caicos


Due to the ever-changing and overwhelming impact of the coronavirus (COVID-19), we are experiencing an unprecedented increase in service requests from Customers, resulting in exceedingly long wait times. We are truly sorry for this situation and ask for your patience during this time. 

If you are not traveling within the next 72 hours, please wait before contacting us. To best serve our Customers, we will continue to provide the latest updates from our airline partners and destination government agencies. Please review the list of destination closures below. It is important to review your vacation package information as the situation is changing frequently.

We are dedicating every resource possible to help our Customer Care Team navigate this turbulent time. We hope you understand that we have your best interest at heart and are doing everything possible to help you as quickly as we can.

Southwest Vacations is aware that government mandates have resulted in restrictions on travel in some destinations due to the ongoing coronavirus (COVID-19) outbreak. Unfortunately, many of the restrictions will result in flight and hotel cancellations, and we sincerely regret any inconvenience created by the travel disruptions.

Please visit www.southwest.com/Coronavirus  for more information from Southwest Airlines


Notifying affected Customers: Taking care of you

Once Southwest Vacations becomes aware of any government’s travel restriction that results in a flight or hotel cancellation, our Team will send an email with rebooking instructions to affected Customers. Rest assured, we will be offering maximum flexibility and accommodating Customers to the best of our ability. As always, the Southwest Vacations Team appreciates your patience and trust in us during this unprecedented time.

If you have not already cancelled your trip and it falls within these travel dates, we will cancel the trip for you and issue a travel credit for the full amount*  of your cancelled trip. You  do not  need to contact us regarding your cancellation or travel credit. We will reach out to you with more information once the travel credit is processed. 

If you purchased your vacation using Uplift, you will receive a travel credit that reflects the total trip cost; however, you will need to continue your payments until you satisfy the loan amount. If you purchased your vacation using our Deposit Program, any outstanding payments will be voided and your travel credit will be for the amount paid thus far. 

*Travel credit will not include the cost of travel protection, if purchased.

Destinations with operational restrictions


Arizona

  • Anyone traveling from New York, New Jersey, or Connecticut to any of our Arizona destinations will be required to self-quarantine upon arrival for 14 days. This is effective starting April 9 until further notification is received from the Governor of Arizona’s website.
  • For more information, visit the Governor of Arizona’s website.

Aruba

  • Last flight from the United States to Aruba operated on Monday, March 16.
  • Last flight from Aruba to the United States operated on Saturday, March 21.
  • Service will resume at a later date.

Belize

  • Last flight from the United States to Belize will operate on Sunday, March 22.
  • Last flight from Belize to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.

Cabo San Lucas/Los Cabos

  • Last flight from the United States to Cabo San Lucas/Los Cabos operated on Sunday, March 22.
  • Last flight from Cabo San Lucas/Los Cabos to the United States operated on Sunday, March 22.
  • Under our current plan, service will not resume before Wednesday, July 1.

California ​

  • Disneyland Resort hotels will be closed for arrivals starting 3/16/2020 through 5/31/2020. Parks will be closed starting 3/13/2020 through 5/31/2020. Downtown Disney will be closed 3/17/2020 through 5/31/2020.
  • Anyone traveling to, through, or from San Francisco International Airport (SFO) is required to wear a protective face covering.
  • For more details, visit the County of San Mateo’s site for information about face covering requirements.

Cancun

  • Last flight from the United States to Cancun operated on Sunday, March 22.
  • Last flight from Cancun to the United States operated on Sunday, March 22.
  • Under our current plan, service will not resume before Wednesday, July 1.

Cozumel

  • Last flight from the United States to Cozumel will operate on Sunday, March 22.
  • Last flight from Cozumel to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.

Florida

  • Ft. Lauderdale, Ft. Myers, Jacksonville, Orlando, Panama City Beach, Pensacola, Tampa, & West Palm Beach
  • Anyone traveling from New York, New Jersey, Connecticut, or New Orleans to any of our Florida destinations will be required to self-quarantine upon arrival for up to 14 days. This is effective starting March 28 until further notification is received from the Governor of Florida’s website.
    • Walt Disney World Resort hotels will be closed 3/20/2020 through 5/31/2020. Parks will be closed 3/16/2020 through 5/31/2020. Disney Springs will be closed 3/17/2020 through 5/31/2020.
    • Universal Orlando Resort hotels will be closed through 4/19/2020. Parks will be closed through 4/19/2020, including Universal CityWalk at both destinations, and Blue Man Group Shows.
  • For more information, visit the Governor of Florida’s website

Grand Cayman

  • Last flight from the United States to Grand Cayman will operate on Wednesday, March 18.
  • Last flight from Grand Cayman to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.

Hawaii

  • Hilo, Honolulu, Kona, Kauai, Maui
  • Anyone traveling from the continental U.S. or interisland to any of our Hawaii destinations will be required to self-quarantine upon arrival for up to 14 days and complete this form from the Hawaii Department of Transportation upon arrival. This is effective starting Wednesday, April 1 until further notification is received from the State of Hawaii Department of Health.
  • For more information, visit the State of Hawaii Department of Health website.

Montego Bay

  • Last flight from the United States to Montego Bay operated on Sunday, March 22.
  • Last flight from Montego Bay to the United States operated on Sunday, March 22.
  • Under our current plan, service will not resume before Wednesday, July 1.

Nassau, Bahamas

  • Last flight from the United States to Nassau, Bahamas will operate on Sunday, March 22.
  • Last flight from Nassau, Bahamas to the United States will operate on Sunday, March 22.
  • Under our current plan, service will not resume before Wednesday, July 1.


Puerto Vallarta

  • Last flight from the United States to Puerto Vallarta will operate on Sunday, March 22.
  • Last flight from Puerto Vallarta to the United States will operate on Sunday, March 22.
  • Under our current plan, service will not resume before Thursday, October 8.

Punta Cana

  • Last flight from the United States to the Punta Cana will operate on Wednesday, March 18.
  • Last flight from the Punta Cana to the United States will operate on Saturday, March 21.
  • Service will resume at a later date.

San Jose, Costa Rica & Liberia, Costa Rica

  • Last flight from the United States to San Jose, Costa Rica & Liberia, Costa Rica will operate on Wednesday, March 18.
  • Last flight from San Jose, Costa Rica & Liberia, Costa Rica to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.
Turks and Caicos
  • Last flight from the United States to Turks and Caicos will operate on Sunday, March 22.
  • Last flight from Turks and Caicos to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.

Finally, the safety and well-being of our Customers and Employees, and all of those in the communities we serve, remains our top priority. We will approach this new challenge with our Southwest Hearts and determination so that we provide Customers with the utmost care and assistance. 

As we learn details of any additional travel restrictions, updates will be posted on this Travel Advisory.

Once again, we appreciate your support, and we look forward to vacationing with you soon!

Last Updated May 6, 2020​​​​​​​