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Destinations currently experiencing travel disruptions

Arizona, Aruba, Belize, Cabo San Lucas/Los Cabos, Cancun, Cozumel, Florida, Grand Cayman, Hawaii, Montego Bay, Nassau, Bahamas, New York, Puerto Vallarta, Punta Cana, San Jose, Costa Rica & Liberia, Costa Rica, Texas, Turks and Caicos

Last Updated July 24, 2020​​​​​​​

Due to the ever-changing and overwhelming impact of the coronavirus (COVID-19), we are experiencing an unprecedented increase in service requests from Customers, resulting in exceedingly long wait times. We are truly sorry for this situation and ask for your patience during this time. 

If you are not traveling within the next 72 hours, please wait before contacting us. To best serve our Customers, we will continue to provide the latest updates from our airline partners and destination government agencies. Please review the list of destination closures below. It is important to review your vacation package information as the situation is changing frequently.

We are dedicating every resource possible to help our Customer Care Team navigate this turbulent time. We hope you understand that we have your best interest at heart and are doing everything possible to help you as quickly as we can.

Southwest Vacations is aware that government mandates have resulted in restrictions on travel in some destinations due to the ongoing coronavirus (COVID-19) outbreak. Unfortunately, many of the restrictions will result in flight and hotel cancellations, and we sincerely regret any inconvenience created by the travel disruptions.

Please visit www.southwest.com/Coronavirus  for more information from Southwest Airlines


Notifying affected Customers: Taking care of you

Once Southwest Vacations becomes aware of any government’s travel restriction that results in a flight or hotel cancellation, our Team will send an email with rebooking instructions to affected Customers. Rest assured, we will be offering maximum flexibility and accommodating Customers to the best of our ability. As always, the Southwest Vacations Team appreciates your patience and trust in us during this unprecedented time.

If you have not already cancelled your trip and it falls within these travel dates, we will cancel the trip for you and issue a travel credit for the full amount*  of your cancelled trip. You  do not  need to contact us regarding your cancellation or travel credit. We will reach out to you with more information once the travel credit is processed. 

If you purchased your vacation using Uplift, you will receive a travel credit that reflects the total trip cost; however, you will need to continue your payments until you satisfy the loan amount. If you purchased your vacation using our Deposit Program, any outstanding payments will be voided and your travel credit will be for the amount paid thus far. 

*Travel credit will not include the cost of travel protection, if purchased.

Destinations with operational restrictions


Arizona

  • Anyone traveling from New York, New Jersey, or Connecticut to any of our Arizona destinations will be required to self-quarantine upon arrival for 14 days. This is effective starting April 9 until further notification is received from the Governor of Arizona’s website.
  • For more information, visit the Governor of Arizona’s website.

Aruba

  • Starting July 10, a pre-approved ED Card is required for all passengers. To receive this pre-approved embarkation-disembarkation (ED) Card, you must complete a mandatory Health Assessment, found here.
    • This assessment must be completed within the 72 hours before departure to Aruba.
  • It is recommended that visitors take a PCR COVID-19 test and upload a negative test result in the application for the ED Card within 72-12 hours prior to departure.
    • If a visitor chooses not to take a test before traveling, they will need to prepay for a COVID-19 test that will be administered upon arrival in Aruba.
    • They will also be required to quarantine for 24 hours while awaiting test results.
  • Visitors to Aruba are also required to have Aruba Visitors Insurance.
    • Payment for this insurance is part of the application for the ED Card.
    • More information on Aruba Visitors Insurance can be found here.
  • Service will not resume before November 1.

Belize

  • Last flight from the United States to Belize will operate on Sunday, March 22.
  • Last flight from Belize to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.

Cabo San Lucas/Los Cabos

  • Last flight from the United States to Cabo San Lucas/Los Cabos operated on Sunday, March 22.
  • Last flight from Cabo San Lucas/Los Cabos to the United States operated on Sunday, March 22.
  • Under our current plan, service will not resume before Wednesday, July 1.

California ​

  • Disneyland Resort hotels will be closed for arrivals starting 3/16/2020 through 5/31/2020. Parks will be closed starting 3/13/2020 through 5/31/2020. Downtown Disney will be closed 3/17/2020 through 5/31/2020.
  • Anyone traveling to, through, or from San Francisco International Airport (SFO) is required to wear a protective face covering.
  • For more details, visit the County of San Mateo’s site for information about face covering requirements.

Cancun

  • Last flight from the United States to Cancun operated on Sunday, March 22.
  • Last flight from Cancun to the United States operated on Sunday, March 22.
  • Under our current plan, service will not resume before Wednesday, July 1.

Cozumel

  • Last flight from the United States to Cozumel will operate on Sunday, March 22.
  • Last flight from Cozumel to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.

Florida

  • Ft. Lauderdale, Ft. Myers, Jacksonville, Orlando, Panama City Beach, Pensacola, Tampa, & West Palm Beach
  • Anyone traveling from New York, New Jersey, Connecticut, or New Orleans to any of our Florida destinations will be required to self-quarantine upon arrival for up to 14 days. This is effective starting March 28 until further notification is received from the Governor of Florida’s website.
  • For more information, visit the Governor of Florida’s website

Grand Cayman

  • Last flight from the United States to Grand Cayman will operate on Wednesday, March 18.
  • Last flight from Grand Cayman to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.

Hawaii

  • All passengers will be required to self-quarantine for 14 days.
  • Effective August 11, a mandatory 14-day quarantine has been reinstated for all interisland travelers (visitors and residents) until further notice.
  • Beginning September 1, anyone traveling to the state of Hawaii will be required to quarantine upon arrival for 14 days, unless they show proof of a valid negative COVID-19 PCR test from a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory taken within 72 hours prior to boarding their flight to Hawaii.
  • For more information, visit the Hawaiian Tourism Authority’s website.

Montego Bay

  • Service from the United States to Montego Bay will resume July 1.
  • An approved pre-travel authorization form is required prior to boarding and/or entering Jamaica.
  • As of July 10, if arriving from an area deemed “high-risk”:
    • Visitors will be required to upload a valid PCR negative COVID-19 test no more than 7 days old from the expected arrival date.
    • Visitors will be required to bring the negative test result with them. If they arrive from a high-risk area without a negative test result, they won’t be permitted to enter the country.
    • High-risk origins include:
      • Arizona
      • Florida
      • New York
      • Texas
  • If arriving from a non-high-risk area:
    • Upon landing, passengers may be required to take a COVID-19 test certified by the Jamaican government. Children under the age of 12 are not required to take a test.
    • If the COVID-19 test result is positive, the individual will be contacted within 24-48 hours of taking the test. They may be required to quarantine in a public health facility and will not be able to leave Jamaica for a minimum of 14 days, at their own expense.
  • More information on this can be found here.

Nassau, Bahamas

  • On July 19, the Bahamian government announced commercial flights carrying passengers from the United States will not be permitted to fly in or out of the Bahamas effective Wednesday, July 22, at midnight. Based on this government mandate:
    • Last flight from the United States to Nassau will operate on Tuesday, July 21.
    • Last flight from Nassau to the United States will operate on Thursday, July 23.
    • Service will resume at a later date.
  • For more information, click here.

New York

  • Anyone traveling from: Alabama, Arizona, Arkansas, California, Florida, Georgia, Idaho, Iowa, Louisiana, Mississippi, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah
  • to the state of New York will be required to self-quarantine upon arrival for 14 days.
  • This is effective starting June 25 until further notification is received from the New York State’s official website.
  • For more information, visit New York State’s official website.

Puerto Vallarta

  • Last flight from the United States to Puerto Vallarta will operate on Sunday, March 22.
  • Last flight from Puerto Vallarta to the United States will operate on Sunday, March 22.
  • Under our current plan, service will not resume before Thursday, October 8.

Punta Cana

  • Last flight from the United States to the Punta Cana will operate on Wednesday, March 18.
  • Last flight from the Punta Cana to the United States will operate on Saturday, March 21.
  • Service will not resume before November 1.

San Jose, Costa Rica & Liberia, Costa Rica

  • Last flight from the United States to San Jose, Costa Rica & Liberia, Costa Rica will operate on Wednesday, March 18.
  • Last flight from San Jose, Costa Rica & Liberia, Costa Rica to the United States will operate on Sunday, March 22.
  • Service will not resume before November 1.
Turks and Caicos
  • Last flight from the United States to Turks and Caicos will operate on Sunday, March 22.
  • Last flight from Turks and Caicos to the United States will operate on Sunday, March 22.
  • Service will resume at a later date.

Finally, the safety and well-being of our Customers and Employees, and all of those in the communities we serve, remains our top priority. We will approach this new challenge with our Southwest Hearts and determination so that we provide Customers with the utmost care and assistance. 

As we learn details of any additional travel restrictions, updates will be posted on this Travel Advisory.

Once again, we appreciate your support, and we look forward to vacationing with you soon!