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Now accepting reservations through November 2, 2019. ​​

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Boulevard Kukulcan km 8.5  
Zona Hotelera, QR 77500
MEXICO

4 of 5 stars

TripAdvisor traveler rating

Based on 4322 reviews
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Additional Values

Reflect Krystal Grand Cancun  

Reflect Krystal Grand Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, Caribbean water. This beautiful resort offers everything you could possibly need for a relaxing, beach vacation! Four shimmering swimming pools, including a children's pool, offer something for each traveler's tastes. Delicious meals and treats are available at three a la carte dining options, a buffet, a ceviche bar, and a deli cafe with no required reservations. Five bars and lounges serve a wide array of cocktails and unlimited top-shelf spirits. Supervised fun for kids 3-12 is available at the Explorer's Club allowing adults to sneak away and enjoy pampering at the spa. Reflect Krystal Grand Cancun caters to every vacation style and creates the perfect atmosphere for moments to remember forever.
  • Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
  • The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
† Fees may apply
  • 24-hour front desk
  • 24-hour room service†
  • Air conditioning
  • Babysitting†
  • Business center†
  • Car rental desk†
  • Child programs
  • Concierge desk
  • Currency exchange†
  • Elevators
† Fees may apply

Deluxe Room Double

View: Resort

Bedding: 2 Double Beds

Occupancy Limits: 3 adults, 3 children, 4 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

Deluxe Room King

View: Resort

Bedding: 1 King

Occupancy Limits: 2 adults, 1 child, 2 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

Deluxe Partial Ocean View Double

View: Partial Ocean

Bedding: 2 Double Beds

Occupancy Limits: 3 adults, 3 children, 4 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

 

Deluxe Partial Ocean View King

View: Partial Ocean

Bedding: 1 King

Occupancy Limits: 2 adults, 1 child, 2 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

Deluxe Ocean Front Double with Balcony

View: Ocean Front

Bedding: 2 Double Beds

Occupancy Limits: 3 adults, 3 children, 4 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

Deluxe Ocean Front King with Balcony

View: Ocean Front

Bedding: 1 King

Occupancy Limits: 2 adults, 1 child, 2 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

Deluxe Family Partial Ocean View

View: Partial Ocean

Bedding: 1 King + 2 Doubles (connecting rooms)

Occupancy Limits: 4 adults, 4 children, 6 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

 

Family Suite Ocean Front

View: Ocean Front

Bedding: 1 King + Sofa double

Occupancy Limits: 3 adults, 2 children, 4 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

 

Honeymoon Suite Ocean Front

View: Ocean Front

Bedding: 1 King

Occupancy Limits: 2 adults, 1 child, 2 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

 

Altitude Suite Double

View: Resort

Bedding: 2 Double Beds

Occupancy Limits: 3 adults, 3 children, 4 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

All Altitude Club suites offer preferred status, upgraded amenities and upgraded services:
• Personalized check-in and check-out at the Private Lounge
• Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
• 24-hour room service with healthy options
• Onsite exclusive preferred bar
• Upgraded mini-bar service and bathroom amenities
• Bali beds in the pool and beach area exclusively for Altitude guests (*reservations required)
• Pillow menu
• Altitude Club area on the beach with exclusive access

Altitude Suite King

View: Resort

Bedding: 1 King

Occupancy Limits: 2 adults, 1 child, 2 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

All Altitude Club suites offer preferred status, upgraded amenities and upgraded services:
• Personalized check-in and check-out at the Private Lounge
• Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
• 24-hour room service with healthy options
• Onsite exclusive preferred bar
• Upgraded mini-bar service and bathroom amenities
• Bali beds in the pool and beach area exclusively for Altitude guests (*reservations required)
• Pillow menu
• Altitude Club area on the beach with exclusive access

 

Altitude Suite Ocean Front

View: Ocean Front

Bedding: 1 King

Occupancy Limits: 2 adults, 1 child, 2 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

All Altitude Club suites offer preferred status, upgraded amenities and upgraded services:
• Personalized check-in and check-out at the Private Lounge
• Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
• 24-hour room service with healthy options
• Onsite exclusive preferred bar
• Upgraded mini-bar service and bathroom amenities
• Bali beds in the pool and beach area exclusively for Altitude guests (*reservations required)
• Pillow menu
• Altitude Club area on the beach with exclusive access

Altitude Corner Suite Partial Ocean View

View: Partial Ocean

Bedding: 1 King

Occupancy Limits: 2 adults, 1 child, 2 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

All Altitude Club suites offer preferred status, upgraded amenities and upgraded services:
• Personalized check-in and check-out at the Private Lounge
• Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
• 24-hour room service with healthy options
• Onsite exclusive preferred bar
• Upgraded mini-bar service and bathroom amenities
• Bali beds in the pool and beach area exclusively for Altitude guests (*reservations required)
• Pillow menu
• Altitude Club area on the beach with exclusive access

Altitude Corner Suite Ocean Front

View: Ocean Front

Bedding: 1 King

Occupancy Limits: 2 adults, 1 child, 2 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

All Altitude Club suites offer preferred status, upgraded amenities and upgraded services:
• Personalized check-in and check-out at the Private Lounge
• Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
• 24-hour room service with healthy options
• Onsite exclusive preferred bar
• Upgraded mini-bar service and bathroom amenities
• Bali beds in the pool and beach area exclusively for Altitude guests (*reservations required)
• Pillow menu
• Altitude Club area on the beach with exclusive access

Altitude Master Suite Ocean Front

View: Ocean Front

Bedding: 1 King + Sofa double

Occupancy Limits: 3 adults, 3 children, 4 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

All Altitude Club suites offer preferred status, upgraded amenities and upgraded services:
• Personalized check-in and check-out at the Private Lounge
• Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
• 24-hour room service with healthy options
• Onsite exclusive preferred bar
• Upgraded mini-bar service and bathroom amenities
• Bali beds in the pool and beach area exclusively for Altitude guests (*reservations required)
• Pillow menu
• Altitude Club area on the beach with exclusive access

Altitude Family Suite

View: Partial Ocean

Bedding: 1 King + 2 Doubles

Occupancy Limits: 4 adults, 4 children, 6 Total Including Infant

All rooms offer the following amenities and inclusions:
• Bathroom with bathtub or rain shower
• Bathrobe and slipper
• 24-hour room service
• In-room bath amenities including shampoo, conditioner, bath soap/gel and lotion
• Hair dryer
• Vanity mirror
• Iron & Ironing board
• In-room electronic safe box
• In-room coffee and tea machine
• Mini-bar refreshed daily with water, beer and soft drinks
• Direct dial telephone
• Complementary Wi-Fi

All Altitude Club suites offer preferred status, upgraded amenities and upgraded services:
• Personalized check-in and check-out at the Private Lounge
• Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
• 24-hour room service with healthy options
• Onsite exclusive preferred bar
• Upgraded mini-bar service and bathroom amenities
• Bali beds in the pool and beach area exclusively for Altitude guests (*reservations required)
• Pillow menu
• Altitude Club area on the beach with exclusive access

 

† Fees may apply

Various Bars and Lounges

Five bars and lounges at Reflect Krystal Grand Cancun include a lobby bar, a pool bar, a beach bar, an Altitude Club bar, and a terrace bar serving unlimited international and domestic top-shelf spirits.


Lobby Bar | 5 p.m. – 11 p.m.
• Located in the hotel lobby
The Lounge & Terrace | 10 a.m. – 12 a.m.
• Tapas, drinks, and more with sunset views
The Pool Bar | 10 a.m. – 6 p.m.
• Swim-up and enjoy a cocktail
• Enjoy sparkling pool views while sipping a delicious cocktail
K Bar | 11 a.m. – 5 p.m.
• Beach bar
Altitude Club Bar | 12 p.m. – 7 p.m.
• Located in the Altitude Tower and exclusively for Altitude Club guests.


Various Restaurants

Offering six dining options including à la carte gourmet restaurants, a buffet, a café and a grill. 24-hour room service is also available. Gluten-free and vegetarian menu options are available. All restaurant openings rotate throughout the week. Number of restaurants open for each meal is dependent upon occupancy levels.


Restaurant O | Breakfast 6:30 a.m. – 11 a.m.; Dinner 5 p.m. – 11 p.m.
• International buffet open for breakfast and dinner
• Dress code: Casual
The Grill | Lunch and dinner 12 p.m. – 11 p.m.
• Á la carte grilled specialties served for lunch and dinner
• Dress code: Casual
Risotto | Dinner 6:30 – 11 p.m.
• Á la carte Italian cuisine
• Dress code: Casual Elegance
Ayami | Dinner 6:30 – 11 p.m.
• Á la carte Asian cuisine
• Dress code: Casual Elegance
The Beach Bar & Grill | 10 a.m. – 6 p.m.
• Snack favorites like ceviche, burgers, nachos and more
• Dress code: Casual
The Deli | Dinner 6 a.m. – 11 p.m.
• Coffee, tea, bagels, salads, and desserts
• Dress code: Casual

DRESS CODES
Casual – Bermudas (long shorts or capri pants), sneakers/ tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.

Casual Elegance – Sneakers/ tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.


  • Beach
  • Children's pool
  • Children's program, onsite
    EXPLORER’S CLUB FOR KIDS
    Activities and supervision are available for children ages 3 – 12 at the kid’s club. Crafts, games, snacks and meals will be available. Includes a special treat for kids in their room or suite.
  • Pool
  • Spa†
    REFLECT SPA
    The Reflect Spa offers:
    • Five treatment rooms for massages, facials and other spa services
    • Beauty salon with stations for manicures, pedicures, haircuts and styling for weddings and special occasions
    • Steam room
  • Water activities
    Water Aerobics
† Fees may apply

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