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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating1047 reviews
A beautiful resort with Amazing Service!
This was our second time to this resort and once again it did not disappoint! This is a small resort with most restaurants at the next door Breathless resort. But the pool and beach are absolutely breathtaking with the best service we have had. The pool concierge team of Fabian and Bailey keep this pool and beach area running smoothly! They set up your chairs with your towels and adjust your umbrella if needed. The pool servers of Urbano, Cruz and Edwin were so attentive and friendly. You did not go thirsty at this pool or beach as they are constantly running. The entertainment team of David and Steven were so good. They got to know you and your name and always chatted with you as they invited for their games and aerobics. There is one restaurant for breakfast, lunch and dinner. The servers were all very good and attentive and some that we had were Jose, David, Yesenia, and Adal. They made sure to take care of us. The bartenders always switched but two of my favorites were Guillermo and Roque. Roque made me a special drink and also refilled my glass without asking. Our building concierge Yeul Corona was extremely helpful and friendly! We had some minor issues with our room which he made sure to get fixed immediately. He also checked in with us each day to make sure we were happy with our stay. The restaurants had wonderful food and one of our favorite servers was German at the Silk City Asian restaurant and the food was amazing there. My husband goes to the coco cafe every day but only wants regular coffee. Sometimes he has to wait forever behind people who want specialty drinks. Alexander the manager at coco cafe came up with a perfect idea of setting up a table with a coffee carafe, creamer and sugar outside for people to help themselves without waiting in line. Brilliant! The service team at this resort always will smile and say “my pleasure” but it was truly our pleasure getting to know all of them. We highly recommend secrets riviera Cancun and will definitely go back.
Fantastic Resort Experience
This resort is a fantastic on the secrects side, the rosewater, spumante and coqutte are amazing experiences, the service and staff as well as the privledge club are amazing - the only lacking item in this resport is the beack experience - needs improvement, but 5+ for the rest
Secrets Riviera was Great
Excellent property. Two resorts for the price of one. We stayed on the Secrets side (quiet side for we older adults), but we had full access to the Breathless side for nightlife and restaurants. Friendly staff. Good food. Nice rooms. Ocean front rooms were great.. right on beach overlooking the ocean. Gorgeous property well kept. Rough ride getting to the property. Nice pools. Fun entertainment.
Fantastic Bachelorette Weekend
David and Steven provided a wide range of poolside activities. Bailey helped guide our group to the best lounge chairs for our groups needs. Roberto’s margarita cart and Edwin’s fantastic poolside service made our poolside days a dream. Look for Edwin serving at the Strip restaurant for fantastic service.
Perfect winter getaway
Resort was perfect! Ambar our concierge was amazing, Fabian and Bailey met us with a smile at the beach, Urbano and Cruz took care of us at the pool/beach, Andres and Luis always had the perfect drink at PC, Jose and Joaquin made dinner special