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Hotel overview

Sunscape Akumal Beach Resort & Spa is located in the heart of the Riviera Maya in the unspoiled Akumal Region. Located only 20 minutes from Tulum, 10 minutes away from Natural Parks & Cenotes  and only 5 minutes from downtown Akumal. The infinite green jungle merges with the beauty of the Caribbean Sea close to the wonders of the ancient Mayan World. This resort is set on a stunning strip of white sand beach with proximity to the historic and ecological wonders of Tulum and Cobá. All 358 rooms and suites offer comfortable amenities, stunning views, in-room mini-bar and more! Sunscape Akumal’s family-friendly vacation experience features connecting room options and spacious family suites. 

**Due to coral reefs, it is recommended that all guests wear water shoes when entering the ocean.

Connecting Rooms:

2 handicap accessible Sun Club Pool View King rooms are available upon request.

Connecting rooms are available throughout the resort and upon request. Additional costs apply. 


Location

Akumal Beach
Cancun International Airport : 60 miles

Property information

Last Renovation: 2019
Total rooms: 358

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Individual Student/Youth Travelers will be required to pay a one-time resort fee of $30.00 (USD) per person payable directly to the hotel upon check-in. This fee is mandatory, per person, non-refundable, and is valid on a year-round basis. It is a charge paid by Student/Youth Travelers, which are defined as any guests 24 years of age and younger who are traveling without a legal parent/guardian. Please note the fee is subject to change at any time without prior notification.
Advisory This hotel does not accept Spring Breakers/Student Groups.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel

Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Hotel does not guaranteed bedding, It is on request based on availability.

Ratings & reviews

TripAdvisor traveler rating

4.0 624 reviews
  • 2.0 star tripadvisor rating
    Nice beach but that's about it.

    Had no hot water in shouwer during stay. Had a arge water leak from ceiling. Were unable to sleep. Drunk people were creating noise late into the night. Front desk not answering calls. Hotel security did not address this issue.

    Sep 16, 2021
  • 1.0 star tripadvisor rating
    Horrible Experience

    We arrived at this resort and our first room they had us in had ants all in the room and on our beds. We then asked to move rooms and they put us in a room that had water all over the floors. They told us someone would come and clean the water that was all over the floor. I got up to go answer the door for my sister who was knocking a fell hard on my knee. I busted a blood vessel in my hand and my knee is bruised up and in alot of pain. We called the front desk and then sent someone to come and wipe up the water. I asked to speak to a manager and they kept saying he was in a meeting. I asked them to have him contact me. They then sent a lifeguard to come check on me. Why they did that I have no idea. The day we were leaving I went back to front desk asking for manager and he still wasnt there and still till today he hasnt reached out to me. I wrote him a letter and left my phone number. I also asked concierge for a copy of my accident report and they refused to give it to me. They said they would email it to me and I still havent received that. this was the worst experience ever! Its the idea that they didnt care enough to make sure I was ok but they will when they get served with legal papers and hospital bill.

    Sep 15, 2021
  • 4.0 star tripadvisor rating
    Entertainment Excellent

    Me and my husband were never bored at this resort! We had a great time! The resort had FUN activities planned throughout the day for families, adults & kids. They even had a back up just in case it rained for indoor activities. My favorite shows were the light shows! My room bathroom wasn’t the cleanest but we survived. Pools were also not the cleanest but it makes sense bc people are coming from the sand and all pools are out doors so obviously they can’t keep it supper clean. Drinks are not fresh fruit, they are all artificial flavoring. Not the best drinks for a non alcoholic person. Breakfast & lunch options were very minimal. Mainly only 1 buffet open. Staff is extremely nice, very friendly, and helpful. If there was an issue they made sure to fix it right away. Seafood is under cooked or cold. Very few vegetarian options. We ate French toast, eggs, and pizza everyday. Non alcoholic and alcoholic drinks were being mixed with the same spoon. Did not feel comfortable having those drinks bc I am pregnant and I am someone that doesn’t drink alcohol. Food was my biggest downside.

    Sep 10, 2021
  • 1.0 star tripadvisor rating
    Worst vacation of my life!!!

    If you have booked a stay here, please rebook at another hotel. The hotel is under construction and it’s falling apart. I had to be moved 3 different times. The first room had a smell of poop coming from the bathroom. Poop smell took over the entire room. The second room had a leak coming from the AC. I asked Applevactions rep at the hotel to help with booking at a different hotel. He could not be bothered. Jose was useless. He was annoyed at me and tried to avoid me. The third room had a leak in the bathroom. Finding food at the hotel is a treasure hunt. They only have the Buffay open all day and out of all of the restaurants to dine in for dinner they only keep one open a day. I couldn’t understand why they would keep the Italian Restaurant open when it had the worst choice selection and close the Mexican restaurant when you’re in Mexico?!? We never had any housekeeping for the four days that we were there. We had to call room service about five times one day to get towels. The rooms are very run down with stains on the sheets chips furniture dirty walls and stains on the towels. If you have booked here I would recommend that you book at another hotel. So many leaks, you feel water dripping on you. I was overjoyed to leave.

    Sep 05, 2021
  • 1.0 star tripadvisor rating
    This chain has been sold! RUN AND GET YOUR $$ BACK!

    Not Dreams or Secrets but we didn’t expect it to be. Resturaunts and bars closed but no one knows which one or when. Hours change. Check the bar code on your phone every day but they NEVER change to reflect the reality of what is happening. Construction every day making it a treasure hunt to find food and drink. OK, but then they don't let us in because my husband didn’t have on long pants, duh. You closed the other resturaunts. We are willing to work with what is offered. They called our room 3 times one day too see if we wanted our room cleaned. Third time we bartered for towels,instead. Finally went and got beach towels. Only reason we are here is because we had 2 weeks of vacation to kill. We cancelled our next spring at Secrets. Will let the new owner try to unscrew this tired mess and head to Sandals.

    Sep 04, 2021