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Hotel overview
The following services are also available in the hotel:
- Doctor´s office
- Distress rates in case of COVID emergency
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
3853 reviews
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Jul 11, 2025Good, not great…
Post-Stay update: Returned home from 7-Night stay in building 14. 1) ATM machines are down and have been! I realize it should not be a practice to withdraw money when you are on site. However, we were not expecting a couple expenses that we chose while there. Assumed it would be easy enough to get cash. We assumed wrong!  2) The posts about stomach bug are real! Our 20yo daughterand her boyfriend both fell ill the night before we left. Unsure if it is the cyclospora…. Monitoring it with a little more caution today. 3) Once again, Mexican restaurant disappoints. Not just a PH thing. If you’re looking for authentic, i guess you need to leave resorts. 4) Dont automaticallydiscount the Prime Travelers Club presentation. We felt it was a very good deal and Wood have probably done it. Had it not been for a daughter in college. BONUS: we were able to negotiate (with the first presenter) a free cabana, two free 25 minute chair, massages, and 2/2 price 50 minute massages on the beach! Diana and Diego were very respectful sales people. Never felt pressure. 5) star class pools have kids…  adult side has grown-ups playing like kids! Lol. Not a lot of relaxation found in the adult side. The only relaxing area is quite a ways from the pole bar. Just make friends with the servers. 6) Overall a very nice resort. Restaurants were good. Buffet is the best buffet we have ever eaten. Lots of options at the buffet! Workers are awesome, as every resort in Mexico has been. Probably ranks third or fourth on our list of resorts. Definitely worth the rate that we were able to book it at.  Observations 3 days into a 7 night stay: 1) Many have said there are plenty on pool chairs. I cannot speak for Star class or family area, but adult side guests are claiming chairs at 6 am and there aren’t enough. Guests are going as far as getting towels out of the bags located behind the desk of the towel hut. Get there early! 2) Restaurants book quick. Get with your concierge or butler ASAP to get in. Our fam won’t get to enjoy hibachi or Italian because we tried to do it on the app and were too late. 3) It is a “fun” resort. The adult area is NOT a typical adult area we’ve visited in the past (ie, serenity). There are 3-day vacay’rs who are here to party! Expect it! 4) The people of Mexico do not care where you’re from. They are love. They do their job. They respect respect. Period. 5) I would come back. But it is not a top 5. Good food. Great people. Good pool. Decent accommodations.
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Jul 10, 2025🌴 Planet Hollywood Cancun: Star-Class Memories Worth Repeating!!
For our daughter’s senior trip before college, we wanted something festive and unforgettable, and Planet Hollywood Cancun absolutely delivered. We’d stayed shortly after it opened in 2021, so we returned with high hopes and upgraded to the Adult Scene Star Class. Totally worth it. 🎬 Arrival Vibes From the private entrance to welcome drinks and snacks, we felt like VIPs from the jump. Star Class came with a dedicated butler team, an absolute vacation hack. They took care of everything from dinner reservations to spa bookings and little surprises that made each day smoother. 🏖️ Cabana Chronicles We pre-booked two cabana days for $299 but scored a third onsite for just $239. Lesson learned: it’s best to wait and book splurges after arrival since there are often discounts. The cabanas were fully stocked with sodas, beer, and a top-shelf bottle of your choice (rum, tequila, vodka, or whiskey), plus an epic lunch platter. Shoutout to Jose whose mojitos and party energy made day one unforgettable. Day two delivered bougie bliss with Diet Pepsi on ice and towel pillows, while day three was quieter but still comfy. 🍴 Foodie Favorites and Wine Surprises Buffet breakfasts hit the spot, despite a broken frozen coffee machine at FUEL at first. Dinners wowed us, especially at Braza, Catch, Sutra, and East Teppanyaki SC. Catch and Braza are exclusive to Adult Scene guests, and Star Class perks like butler-made reservations helped us skip the waitlists. If you enjoy wine, you’ll love the sommelier experience. We treated ourselves to three nights and on our final evening, they recommended a wine not even listed on the menu. My husband declared it his favorite of the entire trip. It elevated the entire dinner without feeling formal or intimidating. 🛏️ Room Refresh Our room wasn’t the swim-out style we’d hoped for, but it was spacious, stylish, and cozy. Freshening up was easy, just flip the door sign to orange. One forgotten “Do Not Disturb” led to a sweet turn-down surprise after dinner that made us feel extra pampered. ✨ Highlights We Loved • Delicious food with great variety • Star Class perks, especially the butlers • Cabanas are 100% worth it (book onsite if possible) • Spa massages are reasonably priced • Hydro Therapy was a huge hit with the teens 🙃 A Few Flops • Drink menus weren’t always accurate, but servers helped navigate options • Top-shelf liquor wasn’t guaranteed unless requested • No bill-breaking onsite, so bring plenty of small pesos for tipping • Photo packages were overpriced ($20 each with no bundle option), our teens spent $170 on just 10 prints 🎉 Final Takeaway Planet Hollywood Cancun’s Adult Scene Star Class brought the perfect mix of luxury, fun, and family celebration. From mojitos in a cabana to sommelier wine surprises, this trip had flair and flavor. We would absolutely go back, next time with smaller bills, reusable cups to keep our drinks cold, and space in the budget for those onsite upgrades.
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Jul 10, 2025
Quince Celebration
Our family had an unforgettable time at Planet Hollywood Cancun! We were there to celebrate my daughter’s quinceañera, and it truly exceeded all of our expectations. A huge thank you to our amazing party coordinator, Andrea—she made every detail of the event seamless and stress-free. Rebecca, who led the entertainment, brought so much energy and fun to the celebration. And the entire staff who helped set up, cater, and manage the party were so professional and kind. Thanks to this incredible team, my daughter had the best time celebrating her big day. Planet Hollywood made this once-in-a-lifetime event truly special for our entire family. We would highly recommend it for any big celebration! The only downside to our trip was the catamaran tour we booked directly through the resort. Unfortunately, it didn’t meet the expectations that were set. We were told the experience would run from 11 AM to 8 PM, but we didn’t even get on the boat until around 12 PM due to a late bus pickup and a long check-in process at the docking station. Even with the delayed start, we were brought back to the resort by 7 PM. It was disappointing to end early, especially since we were all enjoying ourselves. When we asked about the timing, the boat crew said they were following a different schedule and told us to take it up with the resort. I did reach out, but unfortunately never received a response. Based on this experience, I would not recommend booking excursions directly through the hotel. It's worth exploring third-party options for better communication and clearer expectations. That said, the rest of our stay—and especially the quinceañera celebration—was truly wonderful and something we’ll always remember!
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Jul 09, 2025
2nd time here. Starclass is a must
Second time here, mutiple points to mention. My Buttlers Miguel and Damian were excelent, always willing to help. Barman Cesar at starclass pool and Roger from starclass grill provided excelent service and great attitude, his drinks were great as well. Checkin and checkout guys, cleaning team and restaurant employees were amazing as well. Restaurants Indian and steakhouse were great Catch and Oriental just ok Star class grill is great and Gusto pizzas as well Guy fiery burgers are terrible, fries terrible, cheese was cold and not melted. I would come back with no doubt but paying for star class.
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Jul 08, 2025
Amazing Service , 10/10 experience
During our recent trip to Planet Hollywood Cancun, we had the absolute pleasure of being served by Victor, and we can’t say enough great things about him. From the moment we met him, he greeted us with the kindest smile and the most genuine attitude. His warm energy and attentive service truly made us feel right at home. Victor went above and beyond every single day, always checking in on us, remembering the little details, and making sure we had everything we needed. He made us feel like family, not just guests. In a resort full of great staff, Victor stood out — not just because of his professionalism, but because of the heart he puts into his work. We left feeling like we made a friend, and our experience at Planet Hollywood was so much more special because of him. Thank you, Victor, for making our trip unforgettable!