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Hotel overview
Location
Cancun - Hotel Zone - BeachfrontProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.
Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).
Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.
- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
*Please note the legal drinking age in Mexico is 18.
Ratings & reviews
TripAdvisor traveler rating
17470 reviews
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Jun 20, 2025Save yourself the misery.
I’ve never written a review for hotels as they’re usually reasonably within expectations, but for this one, I feel compelled to let others know how bad it is. I stayed there one of the five nights I’d booked and abandoned the rest. Please carefully read the other bad reviews - I wish I’d done so before arrival. For the same money you can 100% do better elsewhere. The only nice part of this hotel is the main building’s lobby area. The building we were assigned a room in had signs for an elevator but.. no elevator. The room looked like a rundown blast from the 90s and felt like one too. The water in the shower would fluctuate temperatures constantly without adjusting the knobs. I strongly recommend you don’t lean on the all-inclusive for any kind of quality meal. It’s about the same quality as what you would expect from a $15 buffet back in the states. You even get those hard plastic cups. The whole product seems mismanaged and feels like a scam.
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Jun 17, 2025
Extremely Disappointing – Would Not Return
I’ve been to Cancún over a dozen times, and Grand Cancún Oasis was hands down my worst stay. They have four confusing all-inclusive tiers, and unless you’re in the highest two, you’re repeatedly turned away from restaurants, bars, and even dessert stands. I booked through Expedia, and none of this was clearly disclosed. My room was not clean, and the entire resort felt old and run down. To top it off, at 4:28 PM, there were loud repairs happening in the room above—hammering and paint fumes included. I called the front desk, got transferred three times, and was finally told to come down in person. When I did, the staff member was rude and unprofessional, which only added to my frustration. While a few staff members were kind, it just wasn’t enough to make up for everything else. This experience was so bad, it honestly made me question if I even want to come back to Cancún again.
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Jun 14, 2025
Honestly dissatisfied
Do not go here!!!!! I have been going to Mexico for 25 years… usually I read a lot of reviews and can decipher who just is picky.. let’s start with I have been to this resort 3 times before. This resort has gotten worse each time… i usually only care about the service of staff and cleanliness of resort…. Food is very subjective. Service was not good. Long lines for drinks and lack of cleanliness to common areas all day while guest were out. The service at outside bars seemed short staffed and lacked any efficiency at all… not to mention all the hidden fees if you want access to all the really nice restaurants or roped off areas that where well maintained and staffed…. This resort is a 2 star… at best. Not work the 4 k for 3 ppl….. on a positive. It is close to downtown….
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Jun 09, 2025Very Disappointing Experience at Grand Oasis Cancun
Our stay at Grand Oasis Cancun was well below expectations. We’ve visited other resorts and found the service, quality, and overall standards to be far superior elsewhere. The room was outdated, and it was clear that many past issues had been patched up poorly. The balcony door had a makeshift lock that caused it to rattle all night, and the balcony itself flooded after it rained due to a complete lack of drainage—it stayed flooded for most of our trip. The shower had mold, and the tub drained extremely slowly, which made the bathroom unpleasant to use. Service throughout the resort was lackluster, especially poolside. The bars were understaffed, and there was no poolside service—guests had to leave the pool or walk to a bar or restaurant just to get a drink. Cleanliness was also a major issue. Trash was left out most of the day, only cleaned once everything closed at night. This attracted birds and other wildlife, creating a very uninviting atmosphere. The poolside restrooms were in terrible condition—one even had backflow and feces on the floor. To make matters worse, the resort is not truly all-inclusive. Many amenities require additional packages and payments once you arrive. Overall, we left very disappointed and would not recommend this resort. There are far better options in Cancun with higher standards of cleanliness, service, and transparency.
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Jun 07, 2025Friendly and welcoming
As I asked one of the pool staff if I could look at a brochure of one of the rooms as where I was staying was absolutely awful and was looking to change hotels, from been escorted through the pool area, to the warm welcome I received when inside, clean rooms, fridge wasn’t cold, tea making facilities available in your room ,entertainment Mexican night was amazing, pool party, casino, number of restaurants some of which you have to pay extra for, variety of food available. From travelling the world 100% I would stay here again, as a solo traveller.