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Hotel overview
Location
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
12591 reviews
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Jun 19, 2025Disappointed, need maintenance
Dreams Sands Cancun PROS: All of the staff we encountered were very friendly. The food at this resort was some of the best we've had in all of our trips to Mexico. The restraunts were also very accomoding with all of our food allergies (milk, shellfish, gluten and bananas/plantians). During this trip, my husband and myself traveled with our 8 year old and 5 year old daughters. They enjoyed the kids club and their kind staff. CONS: Upom check-in, we were offered to pay an additional $70 a day to get "preferred access". With that comes a special pool, additional options for dining and upgraded alcohol. We opted not do pay for preferred access. However, in choosing to not do that, there was VERY limited pool seating. Most of the seating were white umbrellas, which were designated for preferred access. Pool conditions have lots of missing tile and is a hazard. There was a lot of seating on the beach part though. Compared to other resorts we have stayed at, the room here was small and run down. The toilet didn't flush constantly. The water temperature changed consistently during showers. The shower door did not contain the water in the shower and required at least 2 towels to clean up the leakage on the floor. It would not keep a steady temperature and would get extremely hot or freezing cold without having touched the knob. The door to our balcony did not close correctly. When shut and locked, it would suck our curtains up to it. The shows were okay. I wouldn't say they were anything impressive compared to the entertainment/ shows we have seen at other resorts. They did not test their sound system so it was very very loud when sitting in the show area. Part of that could be that this property is very small and doesn't really have a designated entertainment area. It's usually by the pool and just isn't that much space. Also, the entertainment goes until 1am. The walls of the room are thin and you can hear people in their room next door as well as the entertainment until 1am. Having brought young kids with us who usually are ready to sleep by 9pm, this can be less than desirable. Drink service on the beach and at the pool were mostly by us going to the bar. During our 4 day stay, there was only 1 day where some came by and offered to take a drink order. At most places we have stayed, there has been someone that makes rounds. One thing that was also disappointing was the non-motorized sports access. We tried to go kayaking and were told we couldn't because of the wind (that wasn't hardly blowing), but we could rent jet skis. What was frustrating is we saw other people kayaking when we asked and we were told that they were from another resort or with a private company. I'm not sure why it was safe for them, but not us.
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Jun 18, 2025Disappointing Stay
The hotel stay was okay overall. We had our pros and cons. Our cons being the entire room was damp and had condensation everywhere. The curtain stuck to the door, the floor was wet, from the a/c dripping, the mini fridge was leaking water, our sheets were damp. When house keeping knocked on our door sheets were damp. When house keeping knocked on our door our son went to answer the door and slipped and fell. The rooms are very dated and therefore need many renovations. As you know, this hotel is titled “ All Inclusive” but many activities and areas such as pools and beach chairs where preferred guests, therefore non-preferred guest had little places to sit and little activities to do, I believe that the hotel should honor the title “ All Inclusive”. The main pool is missing a lot of tiles and more were loose. One of the couples we met told us one of there kids cut their foot. Also, the beach was full of sargassum. Which was unexpected because the pictures that the resort continually posted showed clear beaches and water. Which was the total opposite. The pros the staff! They were extremely kind, entertaining, and helpful. They were the real stars!! The speciality restaurants were good and the staff there were wonderful. Unfortunately, we would not recommend this resort to anyone.
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Jun 18, 2025Good resort with a great beach
A very nice resort, it is on the smaller size and older building but they have kept it up very well and the service is very good. The pool overlooks the ocean and when there is no seaweed, the beach is the best around. Great for families, would recommend for a vacay!
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Jun 17, 2025Dream Hotel and it certainly was.
Fantastic hotel on the beach front, amazing selection of food and excellent service from the hotel staff. Very good entertainment available, couldn't fault anything about the hotel. Prime location and many trips are also available.
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Jun 17, 2025
Fantastic Family Trip!
We had such an amazing time at Dreams Sands! The food was great at all restaurants but just good at the Steak house. The service was top notch! Alberto was our server at the beach and he was the best! He was so very attentive and catered to our every need. Gustavo was also amazing with his towel service and making sure we were comfortable with our chairs on the beach. Thank you Dreams Sands for making another trip here unforgettable! We will be back. Thank you again Alberto and Gustavo! See you again soon!