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Grounding of 737 MAX March 13-January 5, 2020

10/2/2019 3:56:40 PM Central Standard Time

​If you need further assistance, please contact us at 800-243-8372.

Southwest Airlines continues to monitor information from Boeing and the Federal Aviation Administration on the impending 737 MAX software enhancements and training requirements.  We remain confident that, once certified by the FAA, the enhancements will support the safe operation of the
 
We previously revised our flight schedule by removing the MAX through Nov. 2 to offer reliability to our operation and stability for our Customers. With the timing of the MAXs return to service still uncertain, we are extending the MAX related flight schedule adjustments through Jan. 5, 2020.
 

Please refer to Airline Policies for any information that may affect your flights.
 
We also recommend that you check your flight status by calling the airline or verifying flight times online prior to proceeding to the airport.
 
We will continue to monitor and update this information as changes occur.

Affected destinations

Airline policies

Air carrier
Impacted cities
Affected travel dates
Policy
Southwest Airlines Scheduled Air
3/13/2019 12:00:00 AM - 1/5/2020 11:55:00 PM
Customers who are travelling who want to alter their travel plans may rebook in the original class of service and city pairs within 14 days of their original date of travel without paying any additional charge.

Hotel policies

Hotel name
Impacted cities
Affected travel dates
Policy
Damage
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