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Lowest Price Promise

Southwest Vacations lowest price promise

If the price of an identical Southwest Vacations package is lower than the price you paid, we will issue the difference to your travel party in the form of a travel credit code good for future travel.

What does the lowest price promise apply to?

The lowest price promise applies to an identical qualifyingWhat is a qualifying package?
A qualifying Southwest Vacations package is one for which all package types, passengers, travel dates, flight fare types (vacation exclusive or wanna get away, anytime, and business select), flight numbers, hotel (including room category, name and special room requirements), rental car company and vehicle class, and all activities included on the package exactly match your currently reserved Southwest Vacations package.
Southwest Vacations package, and excludes any promotional codes or special discounts.

How do I claim the lowest price promise?

If you find that the price offered on is lower than the price you paid for an identical qualifying package, contact our customer care center at 800-243-8372 to claim the lowest price promise.

Our customer care specialist will issue a travel credit code to your travel party for the difference in price that s/he is able to verify at the time that you call.

When will I get my travel credit code?

The travel credit code will be issued to your travel party within seven to ten business days of original request and will be e-mailed to the primary passenger listed on the reservation at the e-mail address provided at time of booking. The travel credit code will be issued as a single-use code, valid for the same travel party when traveling together on a future vacation package. More travel credit details. Travel credits may only be redeemed by the same travel party when traveling together on a future vacation package. Information for requesting individual travel credit codes will be provided within the notification e-mail. If individual codes are requested, the total travel credit value will be equally divided amongst all adult passengers listed on the record.

Travel credits are nonrefundable, non-exchangeable and non-transferable.

If the original vacation package is cancelled, any travel credit code that was issued on that package will be cancelled and void.

When using travel credits as payment towards a vacation package, all travel must be completed by the expiration date indicated on the travel credit code.

If a reservation is booked using a travel credit and is later modified and/or cancelled, the value of the travel credit will be lost.