How Can We Help?

Southwest Airlines Vacations is dedicated to our customers. We do our best to provide quality customer care each and every day. Use the links below to find the most common information or feel free to contact us at one of the options listed.

• Quick Links

  General Information

  Frequently Asked Questions
  Privacy and Security
  Terms and Conditions
  Lowest Price Promise
  Promotion Codes
  Gift Certificates
  
  
  

  Profile/Account Information

  Create an Account
  Update Profile/Account
  Forgot Username/Password
  Retrieve a Reservation
  Edit E-mail Subscriptions
  Rapid Rewards^®

• Travel Information

  Travel Documents
  Packing for Air Travel
  Check In Online
  Boarding Information
  Checked Baggage Information
  Carryon Baggage Information
  Traveling with Children
  Traveling with Pets
  Inflight Services

Contact Us

 

Call Us

Before you vacation 1-800-243-8372
If outside the U.S. 1-414-934-3017
Customer care specialists are available:

• Monday - Friday 8:00 am - 9:00 pm CST
• Saturday 9:00 am - 5:00 pm CST
• Sunday 11:00 am - 5:00 pm CST

During your vacation 1-800-775-7105
24-hour traveler assistance

 

Email Us

Questions or concerns?
CustomerService@SouthwestVacations.com

 

Write Us

Southwest Airlines Vacations
Attn: Customer Service
8969 N. Port Washington Road
Milwaukee, WI 53217

Travel Protection

The following is available with your Southwest Airlines Vacations package to offer you a little peace of mind when traveling by yourself or with your loved ones:

Southwest Vacations' Travel Protection

Gain peace of mind from the moment you book and up to your return home with our travel protection coverage. Benefits include: no supplier penalties or fees, hurricane protection, trip interruption/delay, baggage protection and more!

Para Servicio En Español

Si te sientes más cómodo haciendo tu reservación en español, llama nuestra línea en español al 1-888-423-5683. Si estas llamando desde otro lugar fuera de los Estados Unidos puedes marcar al 1-407-583-5686.