Contact Us

Southwest Airlines Vacations is dedicated to our Customers. We do our best to provide quality Customer Care each and every day. Use our Customer Care section for vacation planning assistance.

About Southwest Airlines Vacations   |   Contact Southwest Airlines Vacations   |   Travel Documents   |   Southwest Airlines Rapid Rewards   | �� FAQs

About Southwest Airlines Vacations


We Give You The Vacation You Deserve!

Southwest Airlines Vacations is committed to our Customers. Our goal is to provide you with a superb vacation experience from beginning to end. From the planning stages, to the vacation itself, all the way to your return home, we are there for you.

We recognize and appreciate the uniqueness of our Customers. No two people are alike, so no two vacations should be alike. With Southwest Airlines Vacations, you can customize your vacation package to fit your needs and wants. We partner with quality suppliers for all of our vacation elements to ensure that you get the vacation you deserve. So feel at ease when you book a Southwest Airlines Vacations' package!



Who Is Southwest Airlines Vacations?

Southwest Airlines Vacations is the leisure vacation package product for Southwest Airlines and is operated by The Mark Travel Corporation (TMTC). TMTC is headquartered in Milwaukee, WI and has offices throughout the country including Orlando, FL where the Southwest Airlines Vacations marketing offices are located.

We offer complete vacation packages to destinations across the U.S. with flight service available from every scheduled Southwest Airlines departure city. While our vacations packages are not available to every city Southwest Airlines serves, packages are available to most leisure destination markets.



Our Commitment To You!

It starts with the planning. We make it simple because you can customize your vacation to include what's right for you. All the selections from which you can choose have been screened by us to meet quality Customer Service standards. Plus, we strive to bring these selections to you at a more attractive price than if you purchased them individually. After you've made your selections, you can purchase your reservation with one, easy transaction.

During your vacation, we provide you with access to our 24-hour traveler assistance. If you need assistance at any point during your vacation, our Customer Service Representatives are just a phone call away. In fact, in some destinations such as Las Vegas and Orlando, we even have local representatives in the city to help.

When you return from your vacation, we'd love to hear your feedback so we can continue to bring you the very best vacations. Send us your thoughts at customerservice@southwestvacations.com.


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Contact Southwest Airlines Vacations

We are with you every step of the way. Find helpful contact information here to assist you before you travel, during your vacation, and when you return from your trip.

E-MAIL:

If you have additional questions or comments, feel free to e-mail us at customerservice@southwestvacations.com anytime. One of our representatives will be happy to assist in answering your questions. Your e-mail will be answered 24 to 48 hours.

PHONE:

Our best prices can be found online and you can book your complete vacation package online. However, if you prefer to have one of our Customer Care Specialists book your vacation package for you, if you need to make changes to your reservation booked online, or if you have a question you would like to have answered over the phone, please call us at: 800-308-2023.

Please have all of your information ready including desired travel dates, departure city, destination, and number of people traveling. In addition, please have your major credit card available to complete your booking.

24-HOUR TRAVELER ASSISTANCE:

If you need assistance during your vacation, please contact our 24-hour Customer Service department at 1-800-775-7105.

CUSTOMER SERVICE MAILING ADDRESS:

If you would like to send us a letter or you need to return documents to us, please mail it to:

Southwest Airlines Vacations
Attn: Customer Service
PO Box 1460
Milwaukee, WI 53201-1460

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Travel Documents


Delivery of Travel Documents:
  • Your package is ticketless.
  • All travel documents will be sent electronically to the e-mail address provided for the first traveler on the record.
  • You can use the e-travel documents for check-in and voucher exchange throughout your vacation.
Check In and Travel Procedures:
  • You may check in online and print your boarding pass beginning 24 hours in advance of departure.
  • Your boarding pass will reflect your boarding position and will allow you to board the aircraft.
  • If you need to check luggage, you can do so by visiting the airport ticket counter or the skycap counter (where available).

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Southwest Airlines Rapid Rewards


Effective June 30, 2011 Rapid Rewards Members can earn Rapid Rewards Points for each Southwest Airlines air-inclusive Vacation itinerary booked through southwestvacations.com. Points value will vary based on the package components and price selected.

To earn points for your vacation package, simply enter each passenger's Rapid Rewards account number on the checkout screen. Rapid Reward numbers can also be entered by visiting the MySouthwest® account at southwest.com, when you check in online for your flight, or by providing your Rapid Rewards number at the airport counter or gate before boarding your flight.

There are many ways to earn as a Rapid Rewards Member, both in the air and on the ground! Just visit southwest.com for information about Rapid Rewards.

ENROLL

To enroll in Rapid Rewards, complete the online enrollment form at southwest.com or call 800-445-5764 today. After completing the enrollment form, you will receive your account number. Provide this account number each time you fly on Southwest Airlines to receive Rapid Rewards Points for your flight. It's that easy!

EARN

With Southwest Airlines Rapid Rewards, it's easy for Members to earn and redeem Rapid Rewards Points. The more you fly Southwest Airlines or participate with one of our Partners, the more points you earn to redeem for that next vacation.

REDEEM

The only thing easier than earning points is redeeming them for your free* flight anywhere Southwest Airlines flies. And, every seat on every flight, everyday is a reward seat. Plus, with no blackout dates and no point expirations**, you can earn free flights faster and easier. Simply visit southwestvacations.com to book your travel.

Be sure to setup your MySouthwest® account at southwest.com, where you can manage your Rapid Rewards account to see how close you are to earning a Reward.

* The Rapid Rewards Reward is free, but travel is subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip. Travel good on Southwest Airlines published, scheduled service. Rapid Rewards Points cannot be redeemed for Southwest Airlines Vacations packages.

**Points don't expire as long as you have flight or Partner earn activity in your account within a 24-month time period.

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Frequently Asked Questions

Browse our Frequently Asked Questions for quick answers to common questions:

Travel Search

How far in advance can I purchase a Southwest Airlines Vacations package?
We are now accepting reservations through August 10, 2012. Packages must be purchased at least seven days from today when booked by 6 PM CST.

How do I book only flights?
Southwest Airlines Vacations offers complete vacation packages that include Flight + Hotel. If you only require a flight, visit southwest.com.

How do I book more than one room for a vacation?
You may book up to four (4) rooms and up to eight (8) travelers per reservation. On the Create Your Vacation search tool, select the number of rooms from the drop down menu. For each room specify the number of adults and children that will be occupying that room, as well as the age of each child.

Why do I have to supply children's ages?
We require children's ages to correctly calculate the price for your reservation. Children of different ages may cost different amounts or may be eligible for discount amounts. This is usually determined by the hotel; while some hotels allow children to stay free, they may define "children" differently. We use a child's age to accurately classify and apply the appropriate air and hotel rules and prices.

How do I book an infant?
According to airline regulations, an "infant" is a child that is under two years of age for both the outbound and return flights. Infants do not require an airline seat and can sit on the lap of an adult traveler while flying ("lap child").

If your infant does not require a separate air seat, please contact our Customer Care Center at 1-800-308-2023 for assistance with your booking.

If you wish to reserve a separate air seat for your infant, please enter the age of the infant as 1 and make sure you bring proof of your child's age to the airport.

What is a promotion code?
A Promotion Code identifies special offers or vacation packages. If you have a promotion code, be sure to enter it before pricing your vacation. If you do not have a promotion code, simply ignore the Promotion Code field and continue building your vacation.

Pricing and Booking

Where can I find more details on each hotel?
Hotel descriptions are available for each property we offer. You can find details about the hotel accommodations, amenities, location and more by clicking on the name of the hotel.

Do you accommodate physically challenged travelers?
Our extensive hotel descriptions outline the number of available handicap rooms a hotel or resort offers. Click on the name of a hotel at any point in the booking system to review the hotel description for that property. If you need to request special arrangements for a physically challenged traveler, please contact our Customer Care Center (1-800-308-2023), available 24 hours a day.

How do I make a special room request?
Special room requests can be made on the checkout page, prior to submitting payment. Requests are subject to supplier availability and are not guaranteed. Additional fees may apply at the time of service.

To make a special room request after you have completed your booking, emails us at customerservice@southwestvacations.com or contact the Southwest Airlines Vacations Customer Care Center (1-800-308-2023).

The hotel I want is not listed on the hotel selection screen. Why?
Your preferred hotel may not appear on the hotel selection screen for several reasons. The preferred hotel may not be available for the travel dates you specified or we may not offer your preferred hotel. If you feel strongly about a particular hotel, try searching for new travel dates. If the hotel is sold out for even one of the travel dates, it does not appear in the list.

Can I change the sort order for flights, hotels, and cars?
Use the "Sort by" drop down menu at the top of your screen to:

  • Sort hotels by Our Picks, Price, Name and Rating.
  • Sort flights by Price or Stops.
  • Sort cars by Price or Brand.

How do I know what the vacation price includes?
When you search for a vacation package, the availability prices always includes the combined hotel and flight prices, feature prices, and all applicable air and hotel taxes and fees. The web site does not add any surprise taxes or fees to the air and hotel vacation prices when you confirm the reservation. You can use the taxes and services link to review a description of taxes and fees included and excluded from your vacation price.

Note: Car prices do not include local state taxes, which are paid upon arrival at the car rental location at the airport in the destination. Car prices do not include extra day charges. Extra day charges may apply if your return flight is one hour (or more) later then the scheduled drop-off time for your rental car.

What taxes and fees do I have to pay?
Taxes and fees can include airport facility charges, federal taxes, state taxes, and government fees. The complete vacation package determines the necessary fees and surcharges. The web site includes these fees in all vacation prices that appear on the selection screens. When you search using the vacation search tool, the prices you see in availability include the air and hotel taxes and fees. You can use the taxes and services link throughout the booking process to review a description of included taxes and fees. Advertised deal or e-mail prices do NOT include air and hotel taxes and fees.

How important are the Terms & Conditions?
They're very important! If you purchase a vacation online, you are subject to our Terms and Conditions, which outline Southwest Airlines Vacations' policies and procedures. We encourage you to read through them carefully. By confirming your reservation, you acknowledge that you have read and agree to our Terms and Conditions.

When I checked the vacation price yesterday it was lower than it is today. Why?
When you price Southwest Airlines Vacations packages, you view live inventory. Because prices are based on many factors, including availability of rooms/room types, flights and demand for the packages, prices can fluctuate, even within minutes. As it is not uncommon for prices to fluctuate, Southwest Airlines Vacations suggests that you check out different flights or alternate dates for a lower fare that may still be available. The only way to secure a vacation price is to pay for it in full.

How do I apply payments?
After you complete a search and create your preferred travel itinerary, click Checkout to begin the checkout process. You apply payments in Step 3.

How do I know my online payment transaction is secure?
All Southwest Airlines Vacations payments are processed through a secure server. You know the server is secure by the "s" after "http" in the address line and the little closed lock that appears at the bottom right of the Internet Explorer window.

Why must I supply the billing address of my credit card in order to book online?
In an effort to prevent credit card fraud, we require the billing address for the owner of the credit card and will verify the information with the credit card company during the authorization process.

Can I use more than one credit card to apply payment?
Yes. You can use up to four (4) credit cards to apply payment. The name and billing address for each credit card must match the information that is stored with the credit card company. Please note that all travel documents will be shipped to the billing address of the first credit card entered.

What happens when the web site rejects a credit card?
The web site rejects a credit card if you enter the wrong information, the credit card is invalid, or the credit card exceeds its limit. If one of these situations occurs, you immediately receive an error message. Please contact the Southwest Airlines Vacations Customer Care Center (1-800-308-2023) for assistance.

Can I use a travel credit to pay for a reservation I booked online?
Southwest Airlines Vacations travel credits can be used as payment towards a vacation package booking. Southwest Airlines Vacations travel credits consist of eight (8) alpha-numeric characters and will end with the digits 04. Please note that Southwest Airlines travel credits which consist of six (6) alpha-numeric characters, cannot be applied towards a vacation package.

To apply a Southwest Airlines Vacations travel credit, first book your vacation package online and pay in full with your credit card. Then, send your Southwest Airlines Vacations travel credit and your new reservation number to the Southwest Airlines Vacations Accounting team. After Southwest Airlines Vacations receives your travel credit, the Accounting team will refund the value of the travel credit to your credit card. Send your travel credit information to:

Southwest Airlines Vacations
Attn: Refund Accounting
PO Box 1460
Milwaukee, WI 53201

How do I know my reservation is confirmed?
Your reservation is confirmed if a confirmation number appears at the top of the Reservation Confirmation screen, after you click Complete Booking. It may take several minutes for the Reservation Confirmation screen to appear. Remember to press Complete Booking only one time, and do not stop the transaction prior to receiving your confirmation number. If you stop the transaction or click the back button and then click Complete Booking again, you may confirm the reservation more than once and incur double charges on your credit card. After you confirm the reservation, you will automatically receive an e-mail confirmation.

When I try to confirm my online booking I receive a message saying my address cannot be verified. Why?
Our system can only recognize your address if you enter it exactly as it appears on your credit card billing statement. Please refer to your credit card billing statement, and try entering your address again. If you continue to receive the "cannot verify address" message, contact the Customer Care Center (1-800-308-2023) for assistance.

Can I e-mail myself or others my vacation itinerary before I confirm?
Sure. Click E-mail at the bottom of the Review Package Details page during the booking process to e-mail yourself or others an itinerary quote before you confirm the reservation. This e-mail includes the itinerary details for the vacation package you created. Remember that this is not a confirmation; the inventory and price are not confirmed until booked and paid for, and are subject to change at anytime.

I did not receive an e-mail copy of my reservation confirmation. Why?
Occasionally, e-mail confirmations do not successfully reach their recipients. Examples of when this may happen include:

  • The e-mail address was entered incorrectly.
  • Your e-mail provider blocked the e-mail with a spam filter. Make sure you add us to your address book. (Please note, you can check the setting in your e-mail spam filter and ask your e-mail provider to stop blocking your e-mails).
  • Your e-mail box was full.

How can I get a copy of my confirmed itinerary?
When you confirm an online reservation, the web site automatically sends you an e-mail confirmation to the e-mail address you entered during the checkout process. If you require another copy of your itinerary, you may retrieve a copy online or contact our Customer Care Center (1-800-308-2023) for assistance.

Travel Documents

Are Southwest Airlines Vacations packages ticketless?

  • All travel document will be sent electronically to the e-mail address provided for the first traveler on the record.
  • You can use the e-travel documents for check-in and voucher exchange throughout your vacation.

How and when will I receive my travel documents?

  • E-Travel Documents will be sent electronically to the e-mail address provided for the first traveler on the record within 48 hours of completing your vacation package purchase.

What will be included in my travel documents?

  • Your E-Travel Documents will include your airline and hotel confirmation numbers and your itinerary.
  • If you purchased add-on options that require a voucher, those will also be included on your E-Travel Documents and can be printed and presented to each applicable supplier.

What documents must I bring with me on the day of travel?

  • Bring a copy of your E-Travel Documents and carry them with you for the duration of your vacation.
  • Passengers 18 years of age or older must have valid, government-issued photo identification. If you are traveling with children under two years of age who will sit on your lap, be sure to bring proof of age for that child.

Are there any special requirements if I'm traveling from Canada or Mexico?
Beginning January 8, 2007, the U.S. State Department will enforce new requirements for all air travel between the United States and it's neighboring countries. Visit the U.S. State Department website for up to date information.

Taxes and Fees

What is the Federal Excise Tax?
The Federal Excise Tax collects up to $3.70 on each flight segment of your itinerary. A flight segment is defined as a takeoff and landing.

What is the Airport Passenger Facility Charge (PFC)?
The Passenger Facility Charge (PFC) is a fee collected by airports from airlines for each departing or connecting passenger. Currently, PFCs do not exceed $18 per passenger per roundtrip ticket.

What is the September 11th Security Fee?
The Transportation Security Administration (TSA) has mandated that all U.S. airlines add a security fee to all tickets. This new government-imposed fee, called the "September 11th Security Fee," will be used to pay the government's cost for providing Federal civil aviation services . This includes training, salaries, and benefits for the Federal security screeners and law enforcement personnel, as well as the Federal Air Marshal program.

The government-imposed September 11th Security Fee will apply to all airline tickets, including frequent flyer award travel, and will be calculated at $2.50 per flight number to a maximum of $10 per passenger per roundtrip.

Changes to Reservations

How do I change my booked reservation prior to travel?
Please call our Customer Care center at 1-800-308-2023 to make changes to your reservation. Changes cannot be made less than seven days prior to departure. Changes made more than seven days prior to your departure date will be subject to applicable revision fees and any applicable hotel or other supplier charges. Read our Terms and Conditions for information on our revision policies.

How do I cancel my booked reservation?
You can access a booked reservation by visiting the Retrieve Reservation page. Follow the instructions to cancel your reservation. Follow the instructions to cancel your reservation. Be sure to read our Terms and Conditions for information on our cancellation policies.

If cancelling a reservation your right to a refund is limited. You must submit a refund request form after you cancel your reservation for refund consideration. Customers who cancel online will have access to an online refund request form upon cancellation confirmation. Mail requests and all unused documents to: Southwest Airlines Vacations, Attention: REFUNDS, PO Box 1460, Milwaukee, WI 53201-1460. Refund requests can also be sent via email: refund@southwestvacations.com or fax: REFUNDS, 414-934-1239. Please note that all documents, including flight tickets, must be returned to the above address for refund consideration.

Travel Procedures

What are Southwest Airlines' policies for checkin?
Southwest Airlines Vacations' Customers are free to check in online or on a mobile device to beginning 24 hours in advance of departure.

  • You may bring your boarding pass online at time of checkin or, if checking in on a mobile device, you may print your boarding pass at any available kiosk located throughout the airport terminal.
  • If you wish to use the EarlyBird Check-In option, you may purchase it through Southwest Airlines directly by visiting www.southwest.com/earlybird.

If you need additional information about checking in online, please click here.

Click here for more information about checking in online.

What are Southwest Airlines' policies for baggage?
Baggage: For important details concerning baggage, visit Baggage Information.

Carryon Baggage: For important details concerning carryon baggage, visit Carryon Baggage Information.

Packing Tips: For helpful tips on packing, visit Packing Tips.

What are Southwest Airlines' policies for boarding?
Checkin online beginning 24 hours in advance of departure to reserve your boarding position. You will be issued a Security Document which will indicate your boarding group and number (i.e. A35). At the airport, you will exchange your Security Document and Paper Ticket for a boarding pass. Your boarding group and number are reserved and will not change. Southwest Airlines Vacations' Customers may also check in at the Ticket Counter and Skycap Podium (where available).

Prior to general boarding, unaccompanied children between the ages of five and 11 and Customers with disabilities who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft may preboard. Customers who choose to preboard cannot sit in an emergency exit seat.

An adult traveling with a child four years old or younger will board between the "A" and "B" boarding groups. If you have an "A" boarding pass, please feel free to board with that boarding group. With an all-jet fleet outfitted with comfortable, leather seats, our families with small children are easily accommodated together.

Because Southwest Airlines maintains an open-seating policy, general-boarding Customers may sit in any open or unclaimed seat. Customers holding boarding pass "A" will begin general boarding, followed by Customers with boarding pass "B," and then "C." However, please note that, per Federal law, children under 15 years of age may not occupy seats in emergency exit rows.

Do I have an assigned seat on my flights?
No. Southwest Airlines believes the best way for you to like where you sit, is to sit where you like. Once onboard, simply choose any available seat, stow your carry-ons in the overhead bin or under the seat in front of you, and relax.

When does Southwest Airlines suggest that I arrive at the airport?
For the most part, Southwest has been able to reduce the time it takes a Customer to get from the curb to the gate to an hour or less. However, these times will vary based on the level of traffic at each airport, day of week, etc. For the most current airport specific information, please check the suggested airport arrival times.

Do you offer assistance for physically challenged Customers at the airport?
Upon arrival at the airport, please inform a Southwest Airlines Agent or Skycap at your first point of contact, either at the Skycap podium or ticket counter, if you need an airport wheelchair and/or assistance within the airport.

What is Southwest Airlines' policy for animals and pets?
For details concerning Southwest Airline's P.A.W.S (Pets Are Welcome on Southwest) program, visit Pets In-Cabin.

Who can I contact if I had a problem on my vacation?
Please submit, in writing, a detailed description of your problem and send it to our Customer Services Department. You may submit your communication by email to customerservice@southwestvacations.com, fax to 414-351-2381 or mail to Southwest Airlines Vacations, Attention: Customer Service, PO Box 1460, Milwaukee, WI 53201.

Rapid Rewards

Can I use my Rapid Rewards points on a Southwest Airlines Vacations package?
You may redeem your Rapid Rewards points for air transportation from Southwest Airlines and purchase a hotel only package from Southwest Airlines Vacations. At this time, Rapid Rewards points cannot be redeemed on air-inclusive Southwest Airlines Vacations packages.

Can I receive Rapid Rewards points when traveling on a Southwest Airlines Vacations package?
Effective June 30, 2011 Rapid Rewards Members can earn Rapid Rewards Points for each Southwest Airlines air-inclusive Vacation itinerary booked through southwestvacations.com. Points value will vary based on the package components and price selected.

How do I enroll in Rapid Rewards?
Complete the online enrollment form or call 800-445-5764 today. You will receive your Rapid Rewards membership number immediately upon enrollment.

Customer Support

Can I purchase a vacation on the phone?
Yes, you can purchase a Southwest Airlines Vacations package by phone. However, our best prices are found right here on southwestvacations.com. Prices may vary when calling our Customer Care Center. Purchasing a vacation online is easy, so we recommend you take advantage of the prices found on our web site. If you still prefer to have a Customer Care Specialist book your vacation, contact us (1-800-308-2023), 24 hours a day.

I was in the middle of confirming a reservation when my computer froze. What should I do now?
If the Reservation Confirmation screen did not appear before you were disconnected, then we probably did not have an opportunity to complete your reservation. To verify whether the reservation transaction was completed, contact our Customer Care Center (1-800-308-2023) for assistance.

How do I report errors?
The fastest way to report an error or a problem is to e-mail customerservice@southwestvacations.com. Alternatively, you may contact our Customer Care Center (1-800-308-2023). When reporting an error, include the error message you received and the reservation information.

Who do I contact if I need support or personal assistance?
Contact our Customer Care Center (1-800-308-2023) if you need support or personal assistance.

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