Customer care

Southwest Vacations is dedicated to our customers. We do our best to provide quality customer care each and every day. Use our customer care section for vacation planning assistance.
About Southwest Vacations   |   Contact Southwest Vacations   |   Travel documents   |   Southwest Airlines Rapid Rewards

About Southwest Vacations

We give you the vacation you deserve.
Southwest Vacations is committed to our customers. Our goal is to provide you with a superb vacation experience from beginning to end. From the planning stages, to the vacation itself, all the way to your return home, we are there for you.

We recognize and appreciate the uniqueness of our customers. No two people are alike, so no two vacations should be alike. With Southwest Vacations, you can customize your vacation package to fit your needs and wants. We partner with quality suppliers for all of our vacation elements to ensure that you get the vacation you deserve. So feel at ease when you book a Southwest Vacations' package!

Who Is Southwest Vacations?
Southwest Vacations is the leisure vacation package product for Southwest Airlines and is operated by The Mark Travel Corporation (TMTC). TMTC is headquartered in Milwaukee, WI and has offices throughout the country including Orlando, FL where the Southwest Vacations marketing offices are located.

We offer complete vacation packages to destinations across the U.S. with flight service available from every scheduled Southwest Airlines departure city. While our vacation packages are not available to every city Southwest Airlines serves, packages are available to most leisure destination markets.

Our commitment to you.
It starts with the planning. We make it simple because you can customize your vacation to include what's right for you. All the selections from which you can choose have been screened by us to meet quality customer service standards. Plus, we strive to bring these selections to you at a more attractive price than if you purchased them individually. After you've made your selections, you can purchase your reservation with one, easy transaction.

During your vacation, we provide you with access to our 24-hour traveler assistance. If you need assistance at any point during your vacation, our customer service representatives are just a phone call away. In fact, in some destinations such as Las Vegas and Orlando, we even have local representatives in the city to help.

When you return from your vacation, we'd love to hear your feedback so we can continue to bring you the very best vacations. Send us your thoughts at
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Contact Southwest Vacations

We are with you every step of the way. Find helpful contact information here to assist you before you travel, during your vacation, and when you return from your trip.
If you have additional questions or comments, feel free to e-mail us at anytime. One of our representatives will be happy to assist in answering your questions. Your e-mail will be answered 24 to 48 hours.
Our best prices can be found online and you can book your complete vacation package online. However, if you prefer to have one of our Customer Care Specialists book your vacation package for you, if you need to make changes to your reservation booked online, or if you have a question you would like to have answered over the phone, please call us at: 800-308-2023.
Please have all of your information ready including desired travel dates, departure city, destination, and number of people traveling. In addition, please have your major credit card available to complete your booking.
24-hour traveler assistance:
If you need assistance during your vacation, please contact our 24-hour Customer Service department at 1-800-775-7105.
Customer service mailing address:
If you would like to send us a letter or you need to return documents to us, please mail it to:
Southwest Vacations
Attn: Customer Service
8969 N. Port Washington Road
Milwaukee, WI 53217
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Travel documents

Delivery of travel documents:
  • Your package is ticketless.
  • All travel documents will be sent electronically to the e-mail address provided for the first traveler on the record.
  • You can use the e-travel documents for check-in and voucher exchange throughout your vacation.
Checkin and travel procedures:
  • You may check in online and print your boarding pass beginning 24 hours in advance of departure.
  • Your boarding pass will reflect your boarding position and will allow you to board the aircraft.
  • If you need to check luggage, you can do so by visiting the airport ticket counter or the skycap counter (where available).
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Southwest Airlines Rapid Rewards®

Effective June 30, 2011 Rapid Rewards Members can earn Rapid Rewards Points for each Southwest Airlines air-inclusive Vacation itinerary booked through Points value will vary based on the package components and price selected.
To earn points for your vacation package, simply enter each passenger's Rapid Rewards account number on the checkout screen. Rapid Reward numbers can also be entered by visiting the MySouthwest® account at, when you check in online for your flight, or by providing your Rapid Rewards number at the airport counter or gate before boarding your flight.
There are many ways to earn as a Rapid Rewards Member, both in the air and on the ground! Just visit for information about Rapid Rewards.
To enroll in Rapid Rewards, complete the online enrollment form at or call 800-445-5764 today. After completing the enrollment form, you will receive your account number. Provide this account number each time you fly on Southwest Airlines to receive Rapid Rewards Points for your flight. It's that easy!
With Southwest Airlines Rapid Rewards, it's easy for Members to earn and redeem Rapid Rewards Points. The more you fly Southwest Airlines or participate with one of our Partners, the more points you earn to redeem for that next vacation.
The only thing easier than earning points is redeeming them for your free* flight anywhere Southwest Airlines flies. And, every seat on every flight, everyday is a reward seat. Plus, with no blackout dates and no point expirations**, you can earn free flights faster and easier. Simply visit to book your travel.
Be sure to setup your MySouthwest® account at, where you can manage your Rapid Rewards account to see how close you are to earning a Reward.
* The Rapid Rewards Reward is free, but travel is subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip. Travel good on Southwest Airlines published, scheduled service. Rapid Rewards Points cannot be redeemed for Southwest Vacations packages.
**Points don't expire as long as you have flight or Partner earn activity in your account within a 24-month time period.

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