Customer Care

Southwest Airlines Vacations is dedicated to our Customers. We do our best to provide quality Customer Care each and every day. Use our Customer Care section for vacation planning assistance.

Quick Links to Information

Frequently Asked Questions		Getting Started
Browse our FAQ's. Most of your questions will be answered here.		Learn how to use southwestvacations.com.
Deals		E-Mail Specials
Learn how to book current deals and how to find deals from your city.		Find out how to subscribe and unsubscribe to e-mail specials.
Security and Privacy		Travel Documents
Details on how southwestvacations.com protects the visitors to our website.		Information on Southwest Airlines Vacations tickets and document procedures.
Retrieve a Reservation		Terms and Conditions
View an existing reservation, cancel your vacation, or request a refund.		Complete list of Southwest Airlines Vacations policies.
Para Servicio en Español		Gift Certificates
Información para nuestros clientes de habla Español.		Learn how to purchase and redeem gift certificates.
My Account		Travel Tips
Information on how to register, change your profile, and access your account.		Air travel tips, updated airline policies, luggage requirements, and more.

Travel Protection Options

The following travel protection options are available with your Southwest Airlines Vacations package to offer you a little peace of mind when traveling by yourself or with your loved ones:

Pre Travel Waiver

When you purchase the Pre Travel Waiver with your vacation, all penalties will be waived if you need to cancel your vacation, you'll be guaranteed the lowest available rate for the specified travel itinerary, and more.

During Travel Protection

Protect your travel investment. Coverage includes baggage, sickness, delay, and more.

Ski Travel Protection

Guard against unexpected circumstances. From emergency assistance to baggage protection, you can protect your ski travel investment.