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Hotel overview
Location
DISNEYLAND Resort Area HotelsProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
144 reviews-
Updated room
Our room was clean, beds comfortable and enough towels for us to use. Enough space to lay out suitcases too. We had a room close enough to a set of elevators so we never had an issue getting to the room. We did have a rental car and there is a daily charge but it’s gated and you can’t get in or out without scanning the ticket so that’s good. It is about a 15 minute walk to California Adventure. We didn’t use any of the services or pools. Our room was serviced, however we thought we put out the do not service tag. The room does have a safe which we did utilize as well. Happy with the room and our 2-night stay.
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Not the best stay
Stayed here for a trip Disney must say the location is great short walk to get to Disney parking was easy accessible. They have a Starbucks inside and a pizza place I think (didn’t try it) really nice looking. The elevators are horrible in the room area takes only one worked out of the 2 so it took forever to get on the elevator everytime it would stop it was full. Also when we got on to go up to our room it just passed our floor for some reason. Then we get to the room looked extremely nice we packed up and left for Disney without a great deal of examination. When we got back we were drained went to get in bed and the bed had some reddish looking stain possibly dried blood ? Looked gross though and then we noticed under the sheets on the other side of the bed was a towel ? That just felt like it was something nasty under it. We went to the front desk asked if we can have someone come in and change the bedding the guy at guest services said he’d get someone on it we sat in the lounge for a bit hoping it’d be taken care of when we got back. We got back and nothing was touched. So we made another call and they sent someone and all they did was drop off a sheet. So sadly we had to just put that on top of the red stained sheet and call it a night we were tired. Also thermostat doesn’t do anything when you try and change the temperature think it’s master controlled elsewhere I run hot so the room was kinda miserable throughout the night with no air blowing at all.
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Great hotel
We had a lovely big room overlooking DCA and could see the fireworks out of our window. The room was as cleaned and topped up everyday. All the staff were polite and helpful. The shop downstairs was very handy and my daughter loved the pizza. Only 15 min walk to the parks. The pool could have been warmed but other than that no complaints.
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Awful treatment
I will never stay at this hotel ever again!! Sheraton Park Hotel at the Anaheim Resort . So every day they have been trying to take £50 out off my card !! Been here 10 days !! Not once have they asked me or told me coz of fraud I always put a lock on my card unless I need to use it myself coz of Dubai I had my account cleared out !!. Tonight we were locked out of my room I go to reception where a postet note was on the counter saying lock room 2@## out of there room for everyone to see . The woman behind the counter trys moving it I said it's ok I've already seen it !! So then I asks how much my bill is to be told £1034 I nearly choked considering we had 4 rounds of drinks !!!! Manager comes out the Man denys he said it even when my son heard him !! Also to want to throw me and my boys out of the hotel for £50 after I had paid a lot of money for this Holiday!!! And to publicly display our room number !!! And then whilst I'm stood there they tried taking £164 out 3 times when I told them my card has a lock on it my bill ain't due until tomorrow!!! I'm raising a big complaint tomorrow fuming and nope I don't want money off a next booking as I won't ever entertain this hotel ever again and I will not to be made out to be a liar !!! I'm still laughing at the receptionist trying to hide the postet note which stated LOCK ROOM 2@#$ out knowing very well I had paid upfront and have two small children with additional needs sickening!!!!!
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Hotter than hell
Do not ignore the thermostat issues reported in the reviews. I left the hotel at midnight and drove home. The thermostat is a ruse - it's master controlled somewhere else (there is even a password screen) and it does nothing. Room was stifling despite it being 45 degrees outside. The heater kept blowing and there was no way to turn it off. The solution offered was to open the slider and let it "regulate". I was told this is just how their system works when it's cold outside. What???? The woman at the front desk was not at all surprised when I said we were leaving, and refunded my money.