Contact Us

We are with you every step of the way. Contact information is available below to assist you before you travel, during your vacation, and when you return from your trip. You can also find answers to most of your questions by reviewing our Frequently Asked Questions.

Customer Care

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• Call Us:

  If you need assistance before your vacation, please call 1-800-243-8372.
  Customer Care Specialists are available:
  Monday - Friday, 8:00 am to 9:00 pm Central Time.
  Saturday, 9:00 am to 5:00 pm Central Time.
  Sunday, 11:00 am to 5:00 pm Central Time.

• 
• 24-Hour Traveler Assistance:

  If you need assistance during or after your vacation, please call 1-800-775-7105.

• 
• Email Us:

  If you have additional questions or just want to let us know how we’re doing, please e-mail us at CustomerService@southwestvacations.com. Your e-mail will be answered within 48 hours.
  Please note that price quotes, reservation cancellations and changes to existing reservations are only available by calling our Customer Care Center.

• 
• Write Us:

  If you would like to send us a letter or you need to return documents to us, our address is:
  Southwest Airlines Vacations
  Attn: Customer Service
  8969 N. Port Washington Rd.
  Milwaukee, WI  53217 

• 
• Para Servicio En Español:

  Si te sientes más cómodo haciendo tu reservación en español, llama nuestra línea en español al 1-888-423-5683. Si estas llamando desde otro lugar fuera de los Estados Unidos puedes marcar al 407-583-5686.